I ordered my foreign currency online which was easy to do from the website and I was reminded that my order was ready to be picked up. The person whom I collected it from was super helpful and polite... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It was easy for me even as a pensioner to order funds online. The options as to where I could pick up and the date I selected to pick was fantastic. When my funds arrived at my designated place I not... Näytä lisää
Yritys on vastannut
Staff were very good explaining usage and the advantages of using the card. Very handy card to use when overseas! Travelex sure made our card use easy. Plus topping up thru the app is very straightfor... Näytä lisää
Yritys on vastannut
So easy! Organised the card in store and off I went! Able to move money into it when needed through the app too for immediate access! Used it all over the UK and even as a tap on tap off for t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Yrityksen kirjoittama
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Yhteystiedot
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Uusi-Seelanti
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I like how easy it is to top up from…
I like how easy it is to top up from credit card, but fees are high and currency exchange rates are very low. I would use wise if they didnt have a withdrawal limit
10. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Everything went smoothly from start to…
Everything went smoothly from start to finish. All paperwork was accepted money counted in front of me paperwork perfect from myself and staff member.
8. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to book exchange
Easy to book exchange , but takes a long time at the airport to pick up.. Usually only one person on the counter, then you have to wait ages
10. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Very happy with the process.
Very happy with the process to get our travel funds in cash. Easy to complete. Thanks
23. kesäkuuta 2026
Vastaus yritykseltä Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Happy traveller
Love that I could get the card on the spot and very easy to use overseas and the instant ability to top up the card. Only negative is, I think a better exchange rate could be offered. Thanks
10. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
No one answered the phone when I called…
No one answered the phone when I called
The phones were completely unmanned
7. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Found it really easy and convincing to…
Found it really easy and convenient to use while traveling. Easy to top up if needed
9. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order money online
Very easy to order money online. Received an email when the money was ready.
9. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The teller in the new plymouth Branch has…
The teller in the new plymouth Branch has been extreamly helpful I have been into the branch 3 times in the last fortnight and he has been most helpful, explaining how a travelex card works, and letting me know when he would have some of the currency I required for our trip
9. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
What a hopeless system
What a hopeless system. Forget going to paper plus, the staff have no idea what they are doing. Stick with an official travelex outlet.
7. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Agent was great and super helpful
Agent was great and super helpful. I collected my order but requested if I could add to it, and there was no issue and it was very easy.
6. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Great service and happy to be a return…
Great service and happy to be a return customer.
7. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I found it very easy to navigate the…
I found it very easy to navigate the website to get what I wanted, and the communication was great.
8. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Professional ++
The service was clear and efficient. The guy at the Sylvia Park kiosk was very friendly. As always excellent.
8. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Vastaus yritykseltä Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Vastaus yritykseltä Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Very poor experience
Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise and what actually happens feels extremely deceptive. This kind of misleading information erodes trust, and I would not recommend them based on my experience. When we escalated this after paying around $40 in these charges we were told it’s in their terms and conditions (in very small print) which we received after the original transaction. So I guess it’s ok to claim false information, if you hide in the t’s & c’s. Please be careful when signing up for the money-cards.
12. joulukuuta 2025
Vastaus yritykseltä Travelex NZ
Hi Sandra, we do not charge ATM fees but individual ATM's may have their own charges. Kind regards, Online Support Team.
Was unable to use online when wanting…
Was unable to use online when wanting to book tickets for attractions, why is this?
7. heinäkuuta 2026
Vastaus yritykseltä Travelex NZ
Thank you for bringing this to our attention. We’d like to put things right, please drop us an email at RetailCSCAust.NZ@travelex.com, and we’ll investigate it. Thanks, safe travels! Kind regards, Online Support Team.
My order was there ready to collect
My order was there ready to collect, I did find there was a customer in front of me and boy did it take such a long time ⌛️ I think she was signing up but it did become ridiculous.
23. toukokuuta 2026
Vastaus yritykseltä Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Vastaus yritykseltä Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
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