Travelandtickets Arvostelua 

This is fraud travel agent, I was trying to purchase tickets for me and children and my sisters to go Kingston Jamaica when I called I told her the date and month wish to travel, Maria told us it was £680 for each tickets, so I said I wanted to buy 6 tickets straight away, only to see that she took a deposit and not the full amount for the tickets, I call Maria back and she was very rude no Customer service skills , Maria claimed that it was a deposit, she sent us a fake reference number for British Airlines when I checked it was saying error,then she sent a email of of virgin airlines to Montego Bay airport and travel date changed and increased of flights ticket £690 ,I sent a email to her saying Maria this is the last time i am going to respond to you. Please refund me my money , No tickets were booked nor did you abide by our request with the correct flights.

Fake reference number was given to us when we checked British Airways there was nothing there and I still awaiting my £250 that I paid
Booking reference FILE number: TT-5733 I advise people not to use this airline because they are scammers and fraud updates 1/April 2024 I called the travel agency regarding my refund after 1 months of back and forth emails requesting my refund , I spoke to one of the customer service and they said I will be getting my refund in 3 days, on the 2 April I got a called from that rude Maria telling me I should remove my review are I will not get my refund, I told her I will not remove my review , this morning 3 April 2024I wake up only to see a refund of £200 in my account they still hold on to £50 saying it’s for cancellation fees when I never ask to cancel any flights , please be careful everyone don’t use this travel agent.

This company has the worse customer service especially Maria and the person that claims to be her manager Danyal. I’ve experienced the same as all the other negative reviews. Maria will promise you the rates of the tickets will stay same and all you need to pay is the £100 deposit first. She will send you tickets with the remaining balance after paying the deposit but when you are ready to pay the balance she will send you a ticket with a different airlines and higher price, claiming the rates have gone up. They also refused to take a fully payment because I was ready to make a payment earlier than they expected. When you request for a refund on the £100 deposit they will say they cant issue a refund because the airlines will penalise them. They will offer you a percentage of the refund in cash and the remainder in air miles. They will offer you the refund over the phone but when you request them to put it writing they will refuse and use delay tactics like blaming the airlines for not replying to them. I spoke to my bank about the payment I made and the bank details they sent me to transfer them the full payment. My bank warned me not to make a payment with them as they wanted me to transfer cash to them instead of making a cash payment online. Payment made to them via transfer won’t be protected and the bank won’t be able to retrieve any payments. I would advise to book tickets with trusted companies/ websites online and not with anyone that contacts you via phone. I’M VERY SURE ALL THE GOOD REVIEWS HAVE BEEN WRITTEN BY THEMSELVES. STAY AWAY FROM THIS COMPANY IF YOU DONT WANT TO LOSE MONEY. THEY ALSO GO BY ANOTHER NAME TRIPS & HOLIDAYS.

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Maria was amazing and dealt with any issue I had, making sure I was happy with the service.

Not good company. Just make a deposit with a promised that my ticket total cost is £510.99 to Philippines. I asked Maria if the rate will change. She assured me no changes. Next day I received another email with different amount. I questioned her and she is rude. That day I asked my credit card about and am disputing it because I have two emails Maria with different amounts. I book a different website and it went through just few minutes. So please I warned people these site are FRAUD because you trust them but they are taking advantage your circumstances and not truthful. Hope the government bodies will look after this SCUMBAGS!

Yes i totally agree with previous comment. i paid deposit and was told to pay by certain time. i rang Maria and she said don't worry once deposit is paid you have no problem. i finally rang to pay the remaining balance Maria said prices have changed and i have to pay more i said that was not the agreement. she started being rude no customer service skills. when you ring no response. they are fraud. they have no complaints team to contact. dangerous agency. AVOID THEM

Total scammers. They promise you everything and after taking your money thay don't care anymore. Please avoid this travel agency. They are liars.

Be careful of this company

They do not do what they promise they say they will do. Like other customers that have complained they do not seem legitimate.

This company is a total fraud. A lady by the name of Maria is absolutely Rude and had no customer service skills. They take your deposit like others have complained about and then cancel it in order to make money out of you. It is a scam!

Worse travel agency - fake prices, they take your deposit and promise you a fixed price however increase it later.

They post fake reviews on here too, don't not use, they will take your money and not give you what you want

I bought tickets in Sept-Oct 2023 for myself and family via this travel agent. Since I paid for the ticket straight away, I had no issues with any price change. My issue is with lies and empty promises made by Abdul, one of the agents. He promised that we will have access to VIP lounge in Egypt, that was a lie as we were turned away because its on reserved for business travelers. He promised to give £100 for an hotel stay as our stop over was 11hrs long and we had a baby. That £100 never materialised. I ended up booking the hotel myself making the overall cost much higher than I planned. I hate dishonesty and I've decided I will avoid using this agents in the future. In fact, I normally book my ticket online directly. But someonehow I got a phone call from this agent while doing that and l decided to give it a go. But l now regret that decision.

They are scammers and frauds. They need to be stopped scamming people. As usual as a lot of people have commented. They collected the deposit but refuse to provide the e-ticket as promised and wanted my passport too. Forget about the good comment they might have done it themselves they are fraudulent it is a no go area. Why are they still operating as they keep on stealing from people without providing services. Ticket thieves and criminals.

I got good experience and service by Mr Mohamed that the credit of 5 stars belongs to him well done thank your loyalty and trust
Dasruth lutchoomun
Hi thanks to Marwa with lovely helpful loyal and trustworthy to me so I give a 5start to you well done to give the trust to us for next next time we get back to you
D lutchoomun

Maria has been very helpful with all my enquiries, always there to help with my requests, and very understanding.

Great organisation and experience by Maria, She understand what she is doing and how to talk to a customer.

My experience wasn’t quite pleasant. I spoke with Maria on the 28th of August after which I paid a holding fee for my flight ticket to pay the balance the following day 29th of August which was contained in the email link used to pay the holding fee.

The following day being 29th August i spoke with a gentleman who informed me his the one in charge of my booking and stated there has been changes to the ticket fare and I will be paying for the new fare. He said this without properly explaining the changes in a polite manner. I asked to speak with Maria he told me that his the one handling my booking.

After all said I paid the additional fare and this gentleman informed me the E-ticket will be issued within 15mins. Could you believe it took several hours yet this gentleman didn’t get back to me not even a curtesy call to explain any reason for the delay and disregard.

It took me calling back and luckily Maria answered and she was able to issue the E-ticket. I didn’t know why this gentleman behaved the way he did but certainly this disregard is not acceptable.

Maria was very helpful and was able to provide some of the answers to the questions that bothered me.

I got to know about this company in March. Maria rang me to tell me of great travelling promotions that was going on. I booked for a holiday through her. I must confess that Maria is very dedicated, motivated and professional. She's a very lovely and hearty lady. She has always been very helpful and supportive towards me.

Maria is a nice lady when I booked my ticket on19th of August 2023. She treated very well and I hope to do more bookings through this lady my name is Adam Lubega