Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Näytä lisää
Yritys on vastannut
Over the years, I have used TransferMate for many transactions overseas and their back up and service has always been first class. On occasions, things go astray when dealing with developing countries... Näytä lisää
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Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Yhteystiedot
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Irlanti
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,2
Hyvä
470 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick, Kind and Informative Responses.
I have an honest mistake by Not entering further information on my transaction, And Immediately ask for help fron their 24 hour online customer assistance.. Thankfully, They have responded very quickly..
21. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Frankie,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
The counselor is really kind and…
The counselor is really kind and responds quickly.
14. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Consumer,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Very quick responsive with helpful…
Very quick responsive with helpful information
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Chantal,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
The customer service agent resolved my…
The customer service agent resolved my problem within a couple of minutes! Efficient!!
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Anwesha,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Quick and great response!
Quick and great response!
Thank you Dimitar!
11. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Ryota,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The staff was so kind and nice and gave…
The staff was so kind and nice and gave me correct answers.
8. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi J,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
The response was fast
5. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Mohamed,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Very helpful and clear.
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Mike,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
I had a question about the correct allocation of my payment
I had a question about the correct reference of a tuition payment I made using Transfermate for the first time. The assistance via chat was accurate, fast and courteous.
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Jose,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Pretty good
Pretty good. they helped me understand some things. I was assisted by Maria Cajones, i believe.
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Sabu,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Totally unreliable
Totally unreliable. I used them to transfer money to a blocked account for Student visa. I did a transfer to Transfermate's local bank who held the money for roughly 3 weeks. No one by Transfermate's side cared to help or talk to their local bank. They just kept telling me our bank can't locate the money. I had to visit their bank and gave them the transfer information. Their bank was able to locate the money easily while I'm there. I kept following up with their bank till the money was allocated into their account.
I was expecting after all this delay and their failure to help and deal with their own bank that they will expedite pushing the funds to the blocked account. On the contrast, they told me that my payment registration was expired and I had to do a new one. The new registration came with a different exchange rate and they refused to honor the original rate, despite the fact that the delay that caused the payment registration to expire was by their side.
Since I was under the time pressure for the student visa, I visited their bank again and deposited the difference in their account as cash. So it should be in their account immediately or maximum an hour after the deposit. I shared the update over email, tried to call them a few times over the phone and shared the update over the chat channel. I received no confirmation nor a reply.
Will never use them again
31. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Dear MH,
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
After investigating the matter, we found that the issue arose due to incorrect beneficiary information being provided to the bank at the time of the transfer. Our team worked closely with our partner bank to trace the payment, but unfortunately, they were unable to locate the funds with the information available.
As advised by the bank, the best course of action was to initiate a recall of the funds. We understand that when you visited the bank to place the recall, the funds were located, but by this time, the registration had expired. In accordance with our terms and conditions, a new registration was required to proceed.
Regarding the rate, we were unable to honor the original rate because the delay was caused by the incorrect information provided during the transfer process. We strive to offer the best possible service, and it’s important that all details are accurate to ensure a smooth transaction.
We regret any inconvenience this may have caused and hope this explanation clarifies the situation. If you have any further questions or need assistance with future transactions, please don’t hesitate to reach out to us.
TM Customer Support
Very bad and incompetent customer…
Very bad and incompetent customer service
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Wai,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
TM Customer Support
They are always available to help and…
They are always available to help and answer my questions.
Camelia is so nice, helpful and very supportive.
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Eman,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Quick and helpful assistance
the customer service helped clear majority of my doubts
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Keerthanyaa,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
Prompt Service
Maria was very helpful and prompt in solving my issue with Transfermate so I had a very positive experience
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Oory,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Great information
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Edward,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another great experience.
TM Customer Support
Priscilla James was awesome
Priscilla James was awesome! She made everything easier and helped me to solve all my issues. I thank her a lot!
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi María,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Maria is the best
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Robin,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Vastaus yritykseltä TransferMate
Hi Favour,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Chat service solved my concern
Chat service solved my concern. Thanks :)
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TransferMate
Hi Luka,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
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