I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at w... Näytä lisää
Yritys on vastannut
I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... Näytä lisää
Yritys on vastannut
I’ve been with Trafalgar for years now, and unfortunately leaving my contract. Always paid on time, communication and customer service is great can always get through to them very quickly if neede... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Trafalgar Umbrella
Yrityksen kirjoittama
Yhteystiedot
Jubilee House, East Beach, Lytham, FY8 5FT, Lytham St Annes, Yhdistynyt kuningaskunta
- 020 7940 1990
- info@contractorsolutions.co.uk
- trafalgarumbrella.co.uk
4,6
Erinomainen
95 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Trafalgar Umbrella
Hi Jac,
Thank you for leaving us a review. We're glad to hear the information we provided was easy to understand.
Kind Regards,
Charlie @ Trafalgar
Excellent umbrella
Excellent umbrella, friendly and very informative staff. My go to when I need to use an umbrella company
28. huhtikuuta 2026
Vastaus yritykseltä Trafalgar Umbrella
Hi there,
Thank you for your review.
We're really glad to hear that you've found our staff and service excellent.
Kind Regards,
Charlie @ Trafalgar
Knowledgeable staff and efficient…
Knowledgeable staff and efficient process in setting up account. Clear guidance of what to expect and how to navigate your portal. Thanks again.
21. huhtikuuta 2026
Vastaus yritykseltä Trafalgar Umbrella
Hi there,
Thank you for your review. It's great to hear we were able to get you set up quickly and clearly!
Kind Regards,
Charlie @ Trafalgar
Easy and effective
The set/sign up as well as the whole process was easy and efficient
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
HI Robert,
Thank you for the review. We're glad to hear our registration process was easy!
Kind Regards,
Charlie @ Trafalgar
I’ve been with Trafalgar for years now
I’ve been with Trafalgar for years now, and unfortunately leaving my contract. Always paid on time, communication and customer service is great can always get through to them very quickly if needed.
Friendly team of staff on hand to help with anything.
I’ll hopefully return to Trafalgar in the future.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Lauren,
Thank you for sharing your kind words.
We're delighted to hear your experience with us has been so excellent!
We wish you the best for the future and encourage you to reach out to us should you need our service again.
Kind Regards,
Charlie @ Trafalgar
I’ve been with Trafalgar for over ten…
I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to contract prep is slick and helpful. I once used another famous umbrella company (they promised me the world) and I was sooo disappointed I returned to Trafalgar two months later. Keep up the good work guys.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Alan,
Many thanks for your kind words. We're delighted to hear that you've had such positive experiences with us over the years, and greatly appreciate your loyalty.
Here's to many more years to come!
Kind Regards,
Charlie @ Trafalgar
Vastaus yritykseltä Trafalgar Umbrella
HI Sunday,
Thank you for the review. We're glad to hear that our service delivery met your expectations!
Kind Regards,
Charlie @ Trafalgar
The service was outstanding
The service was outstanding, and I would definitely suggest it to others.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Theresa,
Many thanks for your review, your recommendation means a lot to us!
Kind Regards,
Charlie @ Trafalgar
Fabulous service- thank you.
I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have been fantastic. It’s great to speak to people who are genuine, care and will go above and beyond. I’m really grateful for the support they’ve shown me over my time with them but especially these past few weeks. When I’m next on contract, I have no hesitancy in returning to Trafalgar.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi there,
Thank you for leaving us a review.
Your kind words mean a great deal to our team, and its fantastic to hear that our customer service has been able to meet and exceed your needs.
We greatly look forward to working with you again on your next contract.
All the best,
Charlie @ Trafalgar
Quick and easy to sign up and an app…
Quick and easy to sign up and an app available for your phone fast responses from the team when you need help.
24. marraskuuta 2025
Vastaus yritykseltä Trafalgar Umbrella
Hi Rachael,
Thank you for your review. We're glad to hear sign-up was straightforward. We look forward to working with you and hope to turn your overall experience into a 5 star one!
Kind Regards,
Charlie @ Trafalgar
Onboarding was easy and seemless!
6. marraskuuta 2025
Vastaus yritykseltä Trafalgar Umbrella
Hi Yomachi,
Thank you very much for the 5-Star review. We're glad to hear our onboarding process was straightforward for you!
Kind Regards,
Charlie @ Trafalgar
Billie was amazing
Billie was very friendly and empathetic of my situation, which is a rare find in the contracting world! She kept in touch with updates and tried all she was able to do to help- thank you Billie for everything !
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Charlie,
Thank you for sharing your experience. We're really glad to hear that Billie was able to assist you effectively and with empathy.
If there is anything else we can do to help, please do let us know.
Kind Regards,
Charlie @ Trafalgar
Vastaus yritykseltä Trafalgar Umbrella
Hi Michael,
Thank you for your review! We're glad to hear you found it smooth and straightforward to register with us.
Kind Regards,
Charlie @ Trafalgar
Turn the volume down in the pressure …
The volume of emails and phone calls after the initial enquiry were ridiculous. The high pressure makes it seem like they t could be a scam but they are probably just on commission.
9. lokakuuta 2025
Vastaus yritykseltä Trafalgar Umbrella
Hi there,
Thank you for leaving a review.
We're sorry to hear that you feel your experience with Trafalgar Umbrella hasn't met the standards you expect from us on this occasion.
We value all feedback, and as such have looked into your complaint. According to our records, the emails you received were reminders to sign a contract of employment.
These reminders are intended to be helpful and allow you to get signed up and paid as quickly as possible, however we regret to hear they came across as pressurising and created stress.
As such, we have adjusted our processes and reduced the frequency that they are sent.
We hope this addresses your concerns, and that the rest of your experience with us will be to our usual 5 star standard.
Kind Regards,
Charlie @ Trafalgar
Simple seamless process
I am very impressed with the responsiveness from the team from Trafalgar.
This is a new process for me and this whole onboarding process was stress free and seamless
Thank you
26. elokuuta 2025
Vastaus yritykseltä Trafalgar Umbrella
Hi Mrs Nichole,
Thank you for sharing your thoughts. We're delighted that we've been able to make your first experience with umbrella employment a good one!
Kind Regards,
Charlie @ Trafalgar
Absolutely amazing service …
Absolutely amazing service from the team at trafalgar. Especially Billie who has always helped whenever needed. She is professional friendly and efficient. Always helpful as well.
John Harris is also excellent and deserves a mention as well. I highly recommend this company
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Lisa,
Thank you for taking the time to leave a review. We appreciate your kind words about Billie, John and their teams, and we're glad to hear that your service has been to the standard you deserve.
Kind Regards,
Charlie @ Trafalgar
Efficient, fair and professional - highly recommend. Happy to use again
I've just used Trafalgar for the first time in respect of working a short-term contract and they were brilliant.
I had a dispute with the agency I worked via on the above project, which concerned payment (more specifically, a lack of!). Ultimately, Trafalgar helped conclude the matter to my satisfaction (no help from the agency though, who were useless - Equiniti Hazell Carr and their client, Diligenta, based on this latest disgrace of a project, need to ask themselves some serious questions about how to manage such work!). They acted fairly, efficiently and overall professionally - I'd definitely use them again based on this very good experience.
Steph from Trafalgar's compliance team was excellent in dealing with the above matter specifically, with general support from Billie, Sophie and Stacey being impressive. Thanks all!
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Ryan,
Thank you for taking the time to leave a review.
We're sorry to hear that this contract didn't go completely smoothly, however we are glad that you were able to rely on Trafalgar's customer service to reach a satisfactory outcome. It's what we're here for.
We would love the opportunity to work with you again, and hope to speak to you in the near future.
All the best,
Charlie @ Trafalgar
Billie is a credit to the company
I requested an employment reference, but unfortunately has to call back several times as it was not processed correctly on multiple occasions. I then had a phone call from billie to apologise and say that she is now taking over this request. She was so helpful and efficient, the reference was sent within an hour of speaking to her.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Emma,
Thank you for taking the time to leave a review.
First of all, we apologise for the inconvenience caused by your incorrect reference. We will ensure your feedback is used to tighten up our processes regarding references.
We are, however, glad to hear that Billie was able to resolve your issue. We do hope you enjoy the rest of your experience with Trafalgar.
Kind Regards,
Charlie @ Trafalgar
Excellent customer service from Billie…
Excellent customer service from Billie Smithen.
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trafalgar Umbrella
Hi Zohaib,
Thank you for your kind words.
We're glad to hear that Billie was able to assist!
Kind Regards,
Charlie @ Trafalgar
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