The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Näytä lisää
Yritys on vastannut
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Näytä lisää
Yritys on vastannut
Installed 6 years ago. Has tracked my car after theft and successful recovery. the location never updates! Ive had no response after emailing customer support. Geofence does not work as ‘my location... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Yhteystiedot
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Yhdistynyt kuningaskunta
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
3,9
Hyvä
308 arvostelua
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Vastaus yritykseltä Trackstar
Thank you for your 5-star review
Crap system
Crap system, terrible to get help on the 'phone. At least 22 text alerts and 3 phone calls from them to tell me my car has been stolen ( it WAS NOT ! )Have cancelled subscription and installing a decent one
27. maaliskuuta 2024
Vastaus yritykseltä Trackstar
Hi David,
Firstly, I’d like to extend our sincerest apologies for the inconvenience and confusion caused by the multiple alerts and phone calls regarding the security of your vehicle. We understand how disconcerting it must have been to receive these notifications, especially when your car was safe.
Upon reviewing your experience, it seems there might have been an issue with the tracker's installation or a fault within the system itself, particularly as these alerts commenced shortly after activation. Our protocol is designed to be precautionary, aiming to ensure your vehicle’s safety without causing undue alarm.
At no point do we state a vehicle has been stolen; instead, we prompt a verification to ensure its security when an alert is triggered. This is part of our commitment to providing peace of mind to our customers.
We're sorry to see you go.
Renewal notification very late
Renewal notification very late, same day as contract ended. “Renew by midnight tonight”!
26. maaliskuuta 2024
Vastaus yritykseltä Trackstar
Hello Langdale, thank you for sharing your experience with our renewal system. we aim to keep our customers well-informed and prepared for their renewal decisions, with notifications scheduled to be sent 1 month in advance, as well as the day before, and then 2 weeks after renewal date if the renewal hasn't been completed.
We have confirmed that these notifications were indeed dispatched according to our standard procedure for your account. However, we understand that this may not have aligned with your expectations, and for that, we are keen to ensure your satisfaction.
Could you please check your email settings or spam folder to see if our first message was misdirected? You can also check that your contact details are up-to-date in our app or by calling us on 0345 604 5433.
Your feedback is invaluable to us for refining our services, and we appreciate the opportunity to clarify this matter. We're dedicated to providing you with the support you need and to enhancing your experience with our services moving forward.
The stars in Trackstar are the support staff
This is a rating for the customer support staff , this is the team @ Trackstar which I believe is distinct from staff at a 24/7 call desk that you call if your vehicle is stolen.
The prompt for this review is Helen , and it’s is only down to Helen helping me on three occasions recently that I intend to renew my subscription. This should be recognised by Trackstar.
The product is okay , it wasn’t my first choice but I needed a manufacturer’s approved product for my warranty.
However , unlike other tech products I have owned when things go wrong support deal with it. Promptly. Politely. And they talk plain English instead of jargon.
The tracker wasn’t updating , Helen solves it immediately and follows up with a courtesy call. I need some data logs , Helen advises where to get them.
And this is the pattern over the three years.
28. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your glowing review and for highlighting the exceptional service you've received from Helen. It's truly rewarding to hear about your positive experiences and the impact that our customer support staff, particularly Helen, has had on your decision to renew your subscription. We pride ourselves on offering prompt, polite, and straightforward support, and it's fantastic to know that Helen embodies these qualities consistently.
Your feedback underscores the importance of clear communication and effective assistance, which we strive to deliver to all our customers. Rest assured, her dedication and outstanding contributions will be duly recognised by the Trackstar team.
Thank you for choosing us and for sharing your experiences. We look forward to continuing to serve you with the same level of excellence you've come to expect.
Protection with superb customer services.
I appreciate how important it is for reviews to be open, honest and transparent. Therefore, it is with great pleasure that I can confirm, that Trackstar customer services is exceptional. I had an issue that needed to be addressed, and within 24 hours (approx) not only was my concern attended too, it was solved laudably.
I spoke with Eshan Ali and Kerry Corbette, and without a shadow of doubt, the level of care, professionalism and attention to detail provided by these agents, quite frankly, was exceptional. I salute them both!
Indeed, I have absolutely no hesitation in recommending Trackstar. The level of protection is awesome, and the subscription cost is value for money, and especially in light of the fact that my insurance premium dropped, thereby covering almost 70% of the 3 years subscription to Trackstar.
If you know deep down that your car is vulnerable to thieves, then I would highly recommend you consider Trackstar for your peace of mind.
Overall experience score: 10/10
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you sincerely for your stellar review and for spotlighting the exceptional service provided by Eshan Ali and Kerry. It's heartening to hear your issue was addressed and resolved swiftly, reflecting the high standard of care, professionalism, and attention to detail we strive for at Trackstar.
Your recommendation is greatly valued, and we're thrilled to know our service not only offers peace of mind but also presents real value for money, notably impacting your insurance premium favourably.
Rest assured, your praise will be shared with Eshan, Kerry, and the entire team. We're here to continue providing top-notch service and protection for your vehicle.
Thanks again for choosing Trackstar and for taking the time to share your experience.
Spoke to Helen she knew exactly and…
Spoke to Helen she knew exactly and promptly how to assist me.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your great review, and recognising Helen
Not impressed.
Not impressed.
Had a tracker fitted for a few years but never been able to access the App or on-line system.
Reset my password and then had temporary passwords sent to me, yet still unable to login
The security system is poor. It has multiple choice questions when you receive an alert, so if the thief knows your postcode or your surname, then say goodbye to your car. Not secure at all.
17. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for sharing your feedback with us. We’re truly sorry to hear about the challenges you’ve faced with accessing our app and online system, as well as your concerns regarding our security measures. Ensuring our customers can easily manage and feel confident in the security of their vehicle is fundamental to us.
Regarding access issues, we acknowledge how frustrating this must be and would like to offer our assistance to resolve this matter promptly. Our team is on hand to guide you through the login process, ensuring you have full access to the features and services that come with your tracker. Please contact us directly, and we will make it our priority to ensure a smooth and hassle-free experience for you.
On the subject of security, while we aim to strike a balance between robust protection and user accessibility, we understand your concerns about the potential vulnerabilities. Our security protocols are continuously reviewed and updated in response to feedback and evolving security needs. We appreciate your point regarding the multi-choice questions and are currently evaluating more secure alternatives that do not compromise on user convenience.
We take your feedback seriously and are committed to providing a service that meets the high standards our customers expect. We would welcome the opportunity to discuss this further with you and explore how we can restore your confidence in our services.
Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we are here to support you in any way we can.
Ehsan is good at his job.
Once I got through to Ehsan he was very good at sorting the sync problem for us and checked that the system was fully functional.
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your 5-star review
Terrible after sales service
Terrible after sales service . .
You cannot get a refund or part refund even after a month of you sell your car with the system and want to cancel for part refund
No response to emails to customer service, I’ve been totally ignored and no customer services number to call either
When installing and signing up, no problem very interested and helpful to take your money, but after that no after sales customer service
Shocking , do not buy their services
If you’ve an issue you’re on your own
Very, very disappointed indeed
Would not recommend at sll
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Very helpful in sorting the issue But…
Very helpful in sorting the issue But took a very ling time to grt to speak to someone which has lowered the score
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your review and for acknowledging the helpfulness of our team in resolving your issue. We sincerely apologise for the longer wait time you experienced when trying to speak with someone.
March and September are notably our busiest periods, coinciding with the release of new car registrations. This does unfortunately lead to higher call volumes and, as a result, longer waiting times. We're continuously working on improving our response times and exploring ways to manage these peak periods more effectively to enhance our customer service experience.
Your feedback is invaluable to us, and we're grateful for your understanding and patience during these busier times. Please feel free to reach out to us for any further assistance or feedback you might have.
Ehshan was most helpful and guided me…
Ehshan was most helpful and guided me through very calmly and efficient re-pairing my new phone to the DB9
Thank you
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your feedback! We're glad Ehsan swiftly resolved the sync issue and ensured everything was in top shape. Your satisfaction is our priority.
Ok ... But one major issue
First time user of the product and it was pretty simple to reactivate and start the service again. However the app is pretty poor and takes much too long to update where the actual vehicle is. Needs to be fixed urgently, otherwise how do you track my car in real time ??
26. helmikuuta 2024
Vastaus yritykseltä Trackstar
Thank you for choosing our services and for sharing your initial experience. We're pleased to know that activating the service was a seamless process for you.
Addressing your observations on the app's performance, particularly regarding vehicle location updates, is important to us. Our app is designed to update the location of your vehicle at the end of each journey, once the ignition is turned off. This does depend on a stable 4G LTE connection to the system, and we recognise that in areas with weaker signals, there might be delays in these updates.
In situations where a vehicle theft is reported or suspected, please be reassured that our system operates differently. Our emergency teams engage real-time tracking that isn't reliant on mobile data connections but instead uses a more robust and reliable communication method. This ensures that, even in locations with poor signal coverage—be it mountainous regions, underground, or remote areas—we maintain the capability to track vehicles across Europe in real time. This is part of our commitment to offer peace of mind during critical situations.
In a theft situation, our emergency teams engage real-time tracking that isn’t reliant on mobile data connections, but instead uses a very low bandwidth communication method, which is the best method for ensuring data points can be transferred to us even in areas of very poor connectivity.
Your feedback is crucial to us. It highlights areas where we can improve and helps us in our ongoing commitment to enhance our app's functionality and the overall service we provide. Should you have any more feedback or require further assistance, please don't hesitate to get in touch.
Easy registration process online for…
Easy registration process online for our new Mini.
23. helmikuuta 2024
Vastaus yritykseltä Trackstar
Thank you for your great review
Great support from Ehsan
Great support from Ehsan - issue was sorted within a few minutes
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackstar
Thank you for your 5-star review. We will make sure Ehsan is made aware
Super impressed
Stupid me forgot to take the tag with me and this triggered some alerts - came in by text and email, which was great. I called Trackstar to confirm all was good and spoke to a really helpful person - so all round it was a great experience.
28. helmikuuta 2024
Helen was so helpful and reassuring it made me fill at ease.
Helen was so helpful. I had an issue registering my tracking device. She took all the particular details from myself and found out that there was a problem. She said that they would have to contact the manufacture and get back to me the next day. The following day Helen phone me and the vehicle manufacture gave her the details to pair up the trackstar devise to the vehicle. Once I registered and set up the account Helen talked me through the next procedure and it was all set up.
It was nice to talk to someone about my issue and Helen reassured me that it would be fixed. Thankyou Helen for all you have done for me.
Regards Steve
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Helen was extremely helpful in…
Helen was extremely helpful in resolving my renewal application for trackstar. I would like to thank her for her patience and kindness.
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Disappointing with an outdated app…
Whilst the emergency tracker I hope does what it supposed when it’s needed.
The tracker app is poor, the interface is very old and doesn’t always show the true car location at times, spoken to the customer support numerous times and even by there own admission admit it’s not great, needs work and should be exact in my view at all times.
Customer support is lacking not always easy to speak to someone when you need too, they do whatever they can to divert you to the app… they don’t call back when promised and it feels they don’t really know there own product when you question them…. I wouldn’t chose this again or there would need to be a compelling agreement too..
23. helmikuuta 2024
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