ToysCentral Europe 

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This product seems to be sold out almost everywhere. It took almost 2 months to get here which suggests that ToysCentral went to some lengths to secure one. Communication could have been a bit more... Näytä lisää

Saanut 5/5 tähteä

There was a delay due to stock availability but due to being an older item released many years ago and not rereleased, this was to be expected. They communicated this delay very quickly, before I coul... Näytä lisää

Saanut 1/5 tähteä

We ordered 6 aphmau plushies. We received 36 sharpies. I do not think this is an easy mistake to make... especially considering the amount of sharpies is the value of what we spent. While hilario... Näytä lisää

Saanut 5/5 tähteä

AMEROUS 15\" x 15\" Wooden Chess & Checkers Set with Built-in Storage Drawers/Weighted Chess Pieces / 2 Bonus Extra Queens - the set is beautiful.. love it, delivery took awhile but definitely we all... Näytä lisää


Yhteystiedot

Kaikki arvostelut

(157)

33 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Product Range & Affordable Prices

I had a great experience shopping at ToysCentral . The variety of products available is impressive, and the prices are very reasonable compared to other stores. The ordering process was smooth, and delivery was on time. Highly recommend for anyone looking for quality stuffs at a good price!

4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

AMEROUS 15\" x 15\" Wooden Chess &…

AMEROUS 15\" x 15\" Wooden Chess & Checkers Set with Built-in Storage Drawers/Weighted Chess Pieces / 2 Bonus Extra Queens - the set is beautiful.. love it, delivery took awhile but definitely we all love it.

25. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid this company - not legitimate

Avoid this company, made an order on 9th December was advertised delivery before Xmas, significantly overpaid for the item as was 1st on my son’s Xmas list. Item still hasn’t arrived sent several emails no acknowledgment or response, received a text on the 31st December to advised shipped, still nothing received. About to raise a dispute with my credit card company as fear have been scammed.

9. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Katie,

We apologize for the inconvenience caused due to the delay in the delivery of your order. We acknowledge your dissatisfaction with our service and assure you that we will investigate the matter thoroughly and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
ToysCentral

Saanut 1/5 tähteä

Scam! Do not buy from this company!

SCAM- DO NOT BUY ANYTHING ON THIS SITE! I ordered a magnetic tile toy set that has two cars and several parts for a track and only received the cars. After speaking to someone on the phone, they told me to send an email with a photo of what I received and the issue. I did so and heard nothing.
I followed up with another phone call several days later and was told they would send me an email that I should reply explaining my issue and a photo of what I received. No one sent an email.
I called two more times and got hung up on both times.
This is a scam- DO NOT PAY FOR ANYTHING ON THIS SITE! I foolishly spent over €100 and have not got the main part of the toy. I have been played a fool but I hope this review saves someone else some heartache.

27. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Jessica,

We sincerely apologize for the inconvenience caused. This is not the standard of service we wish to provide, and we deeply regret that you had to go through this. We assure you that this will be checked thoroughly and corrective measures will be taken. Your satisfaction is our priority, and we are committed to making things right for you.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Saanut 5/5 tähteä

Great company

I have to change my review of this company they took full responsibility for the issue I had and have offered an acceptable conclusion
There customer service was remarkable and did everything to solve the problem which was caused by a packaging error from supplier

26. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Sean,

We sincerely apologize for the inconvenience you have experienced with our service. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
Vidisha

Saanut 1/5 tähteä

Avoid this company at all costs

Avoid this company at all costs. I ordered the mid November and my order "shipped" 25th December. The company will try and keep you on the hook to avoid refunding. Disgraceful carry on. Support local stores in your country instead of this website. Update - I find my gmail inbox FULL of spam emails, referencing my Toyscentral order ID (how could a 3rd party get this?) asking me to click through to pharma domains, to "hurry" because my package is going to be delivered. This is a complete scam and I will be filing a report with the Irish Data protection office as they have an Irish postal address on their site.

update: We have now received a refund from this company and we are thankful for that.

25. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Suzanne,

We sincerely apologize for the inconvenience caused. We acknowledge that your order was delayed due to receiving a higher volume of orders. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Saanut 1/5 tähteä

Ultra cher et arnaque

Ultra cher, le produit sur le site n'est pas celui reçu. Le produit est censé être suisse mais le produit viens des USA.

24. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Diogo,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
Jyoti

Saanut 2/5 tähteä

Disappointed :/

Don't buy from here. Their item descriptions are not accurate, and it's a rip off, am really disappointed. Cost me $100, but its worth is in reality $15.
The item is authentic, but the quantity is disappointing.

The return process is highly useless and not helpful.

- The norwegian toys central.

17. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Saanut 4/5 tähteä

Can recommend but first check if it’s worth it.

I have ordered Chemi Lab C3000 set which I couldn’t find anywhere else in stock and that could be delivered to EU. The product arrived in outlined delivery deadlines and in a good condition, however I’d like to make a few notes:
1. The outer packaging seemed to have been opened but looked like new, all the inner parts also looked good and sealed properly along with the book. I assume that the package may have been opened to check what is inside when it was transported across the border, but I am not sure.
2. You will receive several emails with a fake DHL tracking link. I assume that our email addresses were sent to fraudsters or something when we placed the order. However, there was nothing more than these emails and clicking on the links without any additional information.
3. Staff always replied to the same email chain created after placing the order within 24 hours which was great! When I complained about fake tracking links, they could provide me with updated delivery info.
4. Lastly - it was auper super expensive. It costed more 100 CHF than the same product from the original website, but I went for it to make a surprise for my kid, which was worth it.
I general, always make sure to check the website and reviews before ordering, but I can say that my experience was good and this online store gives you the last opportunity when it is not available elsewhere.

18. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Dear Customer,

We greatly appreciate your kind words! Hearing about your positive experiences with us truly brightens our day. Your feedback not only encourages us to keep improving but also reinforces our commitment to providing exceptional service. Thank you for being such a valued customer!

Regards,
Swapnil

Saanut 1/5 tähteä

ordered a toy more than 2 weeks ago for…

ordered a toy more than 2 weeks ago for Christmas. I stated clearly it was a Christmas gift! was told only today that they don't even have it, and are looking for it in the USA... the toy cost $40. in USA.. Here toy central price $138.- (plus shipping) that's quite a premium, and they cannot deliver until after Christmas, because they are still searching for it! I could have ordered the toy from USA myself, but ordered through them because even though more expensive I wouldn't have to deal with delay as I live in Switzerland ... I've never come across a company who behaves this way.... Worst service ever... can't get anyone responsible on a call... just a call centre in INDIA! What grotesque behaviour!

In fairness I wish to add that I was issued a written apology 3 days after this review, which I think deserves to be acknowledged. It's refreshing to get a professional response when things go wrong. I have also been issued a full refund to my card.. for this I wish to say thank you to Toys Central.
Best wishes for the future to all!

16. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Sandra,

We sincerely apologize for the inconvenience caused as we understand that you are not happy with the service provided to you due to the delay.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Saanut 2/5 tähteä

Have ordered a Chess game on 7.11.24

Have ordered a Chess game on 7.11.24. On the Website it says confirmed 18.11.24. But no more information. No clue what is going on with my order.

18. marraskuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Europe-logo

Vastaus yritykseltä ToysCentral Europe

Hi Marcel,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

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