Tourhelp Arvostelua 453

Booked through TourHelp to book disney for our 6 year anniversary in May 2027 and had Robert as our tour guide helper he has been amazing with his customer service skills.. excellent communication skills, kept me up to date with everything.

DISNEYYYYY 2027 here we comeeee

Highly recommened to book with

Amazing help. My agent was Clara Hunt and nothing was too much for her!
I kept messaging to change locations, passenger numbers and dates over the course of many days and everything was handled perfectly. I am absolutely going to be booking more holidays thanks to her help!! Thank you Clara

Once again Clara has been super helpful, responsive and efficient in meeting my holiday booking needs. She always does her best to find a suitable solution to my requests and has done so with a professional and polite attitude.
Thanks once again

We have booked 3 trips through Micheal at Tour Help Group; Disneyland, Iceland and most recently Thailand and he has been incredible! Very attentive, helping us explore the best options and finding fantastic excursions for my two SEN children. Flexible, attentive and covering every detail. I would not hesitate to recommend Michael and Tour Help to other families. The booking process was easy, flexible payment options and a really good choice of flights, transfers and hotels. Seamless service Thanks Micheal!

Excellent service from Allen Scott at tourhelp. We booked Disney land Paris with him in October 2025. We have had several questions about the trip as we have never been before and Allen has always been on hand to respond to any questions we have had. Thankyou for the great service Allen

Clara was extremely helpful and informative

Ryan was extremely helpful in finding my 2 city breaks I was looking for , he took his time and went through all the options to see what would suit myself and my daughter . The whole process was extremely hassle free and Ryan was a great lead throughout, thank you Ryan

Fair play to Ryan, he absolutely exemplifies how to give customer service.
With every question I had, he made sure to deliver thorough answers and explained everything.
He absolutely went above and beyond to deliver. This is how customer service should be 👍🏻

I was unsure about everything and ask alot of question, but they were lovely and patient through out, very helpful as well. Amazing service and the package i get is amazing as well.thank you very much and for being understanding with me as well.

One of your representatives Miss Aria did a great job by clearly outlining the packages the agency offers and assisted with picking the one that makes it better for me. She was very calm and showed utmost respect to me.

We booked a break through Tourhelp, 2 adults and 2 children for Disney Land Paris, it was out 1st trip abroad with the children, and must say was fantastically planned by Clara Hunt.. from flights, theme park tickets and hotels, couldn’t fault them great service 5.

Booked Disneyland Paris through tour help holidays dealt with Steve and Alan and I must say they have been absolutely brilliant, i changed things a few times had to add airport assistance due health issues last going off and I must say nothing was to much trouble for them they dealt with it all even put up with me checking everything constantly due to my anxiety 🤣 all I had to do was drop them a message and they would respond straight away, everything ran smoothly and we had the best holiday will definitely be booking with tour help again can't thank you guys enough

I planned a trip with Michael Herdman, who very kindly organized everything for me, but unfortunately a family situation forced me to cancel my vacation. However, he helped me throughout the entire process.Excellent service and kindness from Michael Herdman.

Excellent service. Advisor are really helpful and brilliant at getting the best prices . This is my second booking with tours help and will.continue to use them thank you

STAY AWAY.

They will take your money and disappear.

I booked a holiday with this company for May 2027 back in September 2025 and started paying monthly payments i have paid £940 i contacted the company in February this year after lots of emails that they never answered and texts eventually i got call back after i said i was taking this matter to solicitor
Due to family illness i explained i could not go on the holiday in May 2027and can i have refund i know i would lose my deposit after so many texts from them stalling and need to talk to mangers
Eventually they said i can’t have a refund for my deposit as its non refundable but we can refund the rest BUT there will also be 25% cancellation fee for the suppliers we have paid i asked why as its year half away i contacted the hotels and airline and they had no booking in our name for 2027 i contacted Tour Help and explain i have emails from hotels saying no bookings so why would i have to pay fee for suppliers then all of sudden i had email PDF through in email for 1 booking.
After long battle with them i explained this is so stressful on top of everything i am dealing with family. So i agreed with the £274 that they said i was due to get refunded that was back in February and i still haven’t received i have text them asking with an update said they are waiting on suppliers.
I am sure many people have had good experiences with this company i am just raising my experience i will keep you updated with my refund.
But i am sure they will report my review like the last time for harmful and illegal

We’ve just got back from Thailand, and I’ve got to say it was a proper good trip from start to finish.
Shaun looked after everything for us, always there when we needed him and nothing ever seemed too much trouble. I’ve used a fair few travel companies over the years but he’s easily the best i’ve come across
you ask him something and he wont leave it untill it’s all sorted and your happy with it which makes a big difference, especially for an old lad like me. Takes all the worry out of it.
everything ran nice and smooth, no stress no fuss.. just how it should be really.
i’ve already told a few friends about tourhelp and i wouldnt think twice about using Shaun again

I got the outstanding service from Chris, he replied promptly for my messages, didn't keep me waiting. I had to check the prices for several dates and he spared his time like an hour adding transfers, guided trips and price without the transfer, upgrading my hotel options, beach hotels and so on, I think he sent me like more than 7 quotes. He gave me the best options to match my price. I would say his best service made me book with Tour Help. I'll remember the agent and Tour Help for my next holiday.

Aria was so helpful and work hard to get what I wanted

Clara has been a gem! Sent her a message after hours and when I woke up this morning Clara was already on it- making sure I had all the information and also very patient about the changes I requested- I will be booking again