Totter + Tumble Arvostelua 

63
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

The customer service is fantastic and they really are so communicative and friendly. This was pretty essential though as there were several operational hiccups along the way (wrong swatch sent, slow s... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We love our mat! We had some initial issues with the delivery and the Totter and Tumble team were very helpful in getting it redelivered to us quickly - thank you!

Saanut 5/5 tähteä

This is a really lovely product. Even though the delivery time was a little delayed, the customer service was excellent with regular updates on the whereabouts of the parcel.

Saanut 3/5 tähteä

My playmat arrived with an orange stain on, no idea what’s happened but box was slightly damaged. Was going to reach out to customer service but it’s no returns or refunds point blank so tbf I’m disap... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Huonekaluliike
  2. Lastenhuonekaluliike

Yrityksen kirjoittama

Totter + Tumble create family-proof playmats, with beautiful, design-lead patterns to complement modern interiors. Made from luxury memory foam, and including absolutely no nasty chemicals in the non-toxic PVC, Totter + Tumble playmats are safe, stylish, simple and supportive - just what you need for your family and your home.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

63 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 80 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(63)

41 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

A Worthwhile Investment – Stylish, Safe, and Stress-Free

I’ll admit I was skeptical about the price at first, especially since I bought it online without actually seeing or feeling the material in person. However, now that it's in our home, I couldn't be happier with the purchase. The quality is immediately apparent; it feels incredibly premium and doesn't have that "babyish" look—it actually complements our decor.
​Most importantly, our baby absolutely loves it. It provides the perfect amount of cushioning for play and tumbles. It is also remarkably easy to keep clean; a quick wipe and it looks brand new again. If you’re on the fence because of the cost, take the leap—it’s a rare baby product that is as practical as it is beautiful.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Thank you for your beautiful review. We are so pleased to hear the investment has been worth it! I hope you and your baby enjoy the safe and soft surface for years to come.

Saanut 5/5 tähteä

Love these

Love these. They clean well, feel great, and love the new bigger size. We have 4 now and can’t wait to see the new designs.

Only thing they could improving is the accuracy of their print placement. We have two next to eachother of the same mat and the print doesn’t line up from mat to mat.

13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Wow - you truly are Totter + Tumble superfans with four in your house. Thank you so much for the support.!

It would be amazing if patterns could line up across multiple mats, but unfortunately it is not possible due to the way they are printed. We are so pleased you are enjoying your playmats besides that though.

Saanut 3/5 tähteä

My playmat arrived with an orange stain…

My playmat arrived with an orange stain on, no idea what’s happened but box was slightly damaged. Was going to reach out to customer service but it’s no returns or refunds point blank so tbf I’m disappointed.

17. helmikuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Sorry to hear that your playmat arrived with a stain and a slightly damaged box, that’s absolutely not the experience we want for our customers.

While our policy outlines that we don’t offer returns on used playmats, we would always step in to help if an item arrives in less than perfect condition and we actively encourage customers to be in touch within seven days of delivery, should they find any issues.

Please reach out to us directly at info@totterandtumble.co.uk and our customer care team will be very happy to support.

Saanut 5/5 tähteä

Even better than expected

My Mat arrived yesterday. Took one day to arrive. Packaged perfect. The Mat itself is so much better than expected
.really happy!!

12. helmikuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

We are so pleased to hear your mat arrived quickly and in perfect condition, and even more delighted that it exceeded your expectations! That’s exactly what we hope for with every order.

Thank you for taking the time to share your experience, it makes such a difference to our small team and helps other families feel confident choosing Totter + Tumble.

We hope you and your little one enjoy your mat for many years to come 💛

Saanut 5/5 tähteä

Samples Truly Represent the Quality and Colors

The quality and size of the samples are excellent. I was able to feel the thickness and see the colors when deciding which print fit my granddaughter's room. After feeling and viewing, I simply returned in the prepaid envelope provided and was promptly refunded for the sample (not the shipping). Totter and Tumble produce a solid, quality product!!!

1. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Totter and tumble XL mat

Recently received our mat after very speedy delivery. We Iove the design of the mat, and the fact we can turn it over for a different look. It has enabled significantly more comfort when playing with our toddler on the floor. It is so easy to wipe down and clean a perfect addition to any house with small children. We will enjoy many years playing in comfort on the floor. Thank you Totter & Tumble, I will be recommending you to my friends. I will also be ‘borrowing’ it for my workouts!!

20. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Buy once, buy well

I'm a firm believer in buying good things once and this is exactly that kind of product. Great designs that look tasteful rather than childish. Wonderful cushioning, whether on carpeted or hard floors. I love how they're double-sided, giving a fresh look and also a plan B should our son decide to take a pen to it, like he does quite a few things.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

These mats are amazing!

These mats are amazing. We have three and they've been loved and used everyday for years and are still in perfect condition. Very worthwhile investment for babies and young kids.

14. tammikuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Oh Dani, This makes us so happy to read, thank you! Knowing your Totter + Tumble playmats are still in perfect condition after years of daily use is exactly why we design our durable playmats to last from babyhood and beyond. A proper family investment, and we’re so glad yours are still going strong!

Saanut 5/5 tähteä

Beautiful, long lasting mats

For 3.5 years we have 2 of these mats in our house (and always looking for space for a 3rd) and they still look as good as new even though they have had every type of toddler damage thrown at them! They are beautiful desings, so soft for all types of play and relaxation. I recommend these to every new parents.

7. tammikuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

It's wonderful to hear how you have loved Totter + Tumble in your home over the last few years. Thank you for sharing your experience, and for recommending us to friends - that means so much!

Saanut 1/5 tähteä

Very poor delivery experience and indifferent customer service

My playmat arrived in an extremely poor state; the delivery box was torn in half and badly ripped in multiple places. For an item at this price point, this was completely unacceptable.

Customer service acknowledged that the box was in poor condition and even stated that the courier should not have delivered it like this. However, beyond that acknowledgement, there was very little apology or sense of ownership for the issue. The tone of the responses felt procedural rather than customer-focused.

Despite the severity of the damage to the outer packaging, I was told no meaningful action could be taken unless the playmat itself was damaged. The mat is sealed in plastic and cannot be properly inspected without fully unravelling it, which their returns policy discourages, leaving me unable to confidently assess the product while still keeping the option to return it.

The only goodwill offered was a £10 partial refund, which felt wholly disproportionate given the value of the order and the condition it arrived in. Communication then stalled, and I had to follow up myself to close the matter.

While the mat appears fine from what is visible, the overall experience — particularly the lack of care, apology, and resolution from customer service — fell far below what I would expect from a brand positioning itself as premium.

I was left feeling disappointed and discouraged from contacting customer services again.

5. tammikuuta 2026
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Thank you for taking the time to share your feedback with regards to your poor delivery experience and damaged playmat box.

The outer box is there for transit purposes only, but we do completely understand how disappointing it is when the box takes the brunt of transit and arrives in less than perfect condition.

In cases where boxes are significantly affected, as you said, the couriers typically return the playmats to us but on occasions they do sneak through! Customers can also refuse delivery on the doorstep, for any reason though.

As per our T&Cs, playmats should be unrolled and checked over within seven days of delivery to ensure it is perfect and we can assist if that isn't the case.

Our customers are incredibly important to our brand and we are sorry to hear that the damaged box has reflected badly on your experience with us. We do hope that the playmat itself will be loved and enjoyed for many years to come.

Please don’t hesitate to reach out to our Customer Support team if there is anything we can help with now or in the future.

Saanut 1/5 tähteä

After care is terrible with false sincerity

I bought this mat back in August and my toddler had an accident on it. The accident ran to the side of the mat and pooled underneath, causing my wood flooring to stain the mat. I followed the instructions on their website to clean it and got nowhere, so in the end I emailed them.

They emailed back very falsely concerned, trying to be seen as an authentic brand but very quickly reminded me that they had told me 3 times within the sales buying process that the mat is not stain free. I don’t remember this but they were quick to tell me. They then proceeded to just give me more instructions to clean it which I’d already done, and a third email basically told me my flooring isn’t compatible with the mat which is hilarious.

The mats aren’t made for toddlers, don’t let the marketing fool you, they have no interest to help you what so ever after that sale has been completed. I have had this mat for four months and it’s already ruined.

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic Playmat

Fantastic product and great for little ones starting to explore. Had our playmat for a while now and will be ordering a 2nd shortly.

8. elokuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

This is so lovely to read, thank you. Our playmats are designed to support those early exploring days (and everything that comes after), so it means a lot to hear yours has been well used and you are considering a second mat!

Saanut 5/5 tähteä

In love!

After much deliberation I ordered the standard size Odissi playmat. I also benefitted from their current promotion for registered subscribers. Delivery was easy and quick - it arrived within 2 days. I received clear communication from the courier and was able to easily leave It with my neighbour as I was out.

It looks completely fantastic in my room and matches the swatches and pictures I saw on the website. I really liked being able to order the swatch samples so I could see it properly before. I also really love the second side so it's win win.

My baby loves it already! It's so nice having having something that makes it easy to play with her while still looking nice in my living room.

Thank you Totter and tumble!

5. marraskuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Thank you so much for taking the time to share, what a joy to read! We are so pleased your Odissi playmat arrived quickly and smoothly, and that seeing the swatches in person helped you choose with confidence. Knowing it looks just as good in your living room as it does online (and that your baby already loves it) is exactly what we hope for. Two sides, one happy space... it's a win win indeed!

Saanut 5/5 tähteä

Play mats that you’ll want to play on.

Our family has bought 4 mats over the last 3 mths. Daughter had seen them at the playgroup she takes our granddaughter to.

Ordering- easy enough.
Delivery - no issues. DX Express within 48hrs with a text on the day of delivery giving a 2 hr time slot.

So we bought our first mat. It’s at our daughter’s house and is in the middle of the sitting room. Lovely pattern, so easy to clean and it’s at the centre of all things play.

So impressed with the quality that my mother, who is prone to falls, has bought 3 for her sitting room. She loves them and is looking to buy more. It’s given her ease of mind when walking round the house.

Let’s address the issue of price. Ok they aren’t cheap but they are double sided, have some lovely patterns, actually don’t look out of place, provide great shock absorption, are really easy to clean and feel nice to sit and play on.

It’s worth getting an anti-slip mesh to go under it ( £14 from Amazon) but you’d probably have to do that with most rugs.

So in summary look at these mats as an investment for your children (and in my case my elderly mother). They serve a purpose, keep small children safe, are really low maintenance, so much more hygienic than carpet and are lovely to play on with your children.

22. lokakuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Thank you for choosing Totter + Tumble for all of your family and for this wonderful review of the service and product.

Saanut 1/5 tähteä

Three months waiting and then, no delivery…

Imagine finding the perfect playmat for you
You wait from the end of July to the end of October, resisting the temptation to buy anything else.
It’s out of stock, The restock is experiencing a delay.. You write, you check, you refresh the page. You’re told it will be restocked soon so you wait some more.
In the meantime, you even create mock-ups of your living room, planning the entire layout around this one piece, because you trust the brand and want everything to be perfect.
After months of patience, it finally becomes available.
You add it to your cart immediately, ready to purchase after all this time
and that’s when you’re told they don’t ship to your area at all.
I live in Italy, and I mentioned it several times in my emails. The website clearly mentions an additional €20 fee for remote areas, so I naturally assumed there would be a solution (In case my area is considered remote.) not a complete refusal.
I even offered to pay more for the shipping, but there was no flexibility whatsoever.
It’s incredibly disappointing to be treated this way after months of waiting, planning, and communication.
A serious, customer-focused company should look for solutions, not simply close the door on a customer who waited for months

21. lokakuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Hi Valeria. I am really sorry to read about this experience. I have caught up with our Customer Support team and can see that sadly as you reside on an Island, our couriers are unable to ship to you. As our playmat parcels are oversized and heavy, shipping becomes very expensive and somewhat unreliable once off the mainland. It's for this reason we stipulate Mainland delivery only. I understand this must be terribly disappointing to find out having picked out your perfect playmat months ago and we will look to add steps to ensure this is mitigated in the future. In the past, customers have organised their own forwarding services from the Mainland, if this could be an option for you. If you go ahead, please get in touch. Susie and the Totter + Tumble team.

Saanut 5/5 tähteä

Stylish & practical

For months, I'd been looking for a stylish rug to use on my hard living room floor with my daughter, but couldn't find anything that was washable and aesthetically pleasing in our space. I discovered Totter + Tumble, and bought the company's XL Holbein playmat, and it's exactly what I'd been looking for. Easy to clean, stylish (with a double-sided design!) and safe for my baby to play on. We've had it for 3 months now, and never had any problems with its quality. Delivery was very quick, with no issues. We love the playmat!

6. lokakuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

Thank you for your wonderful review. Thrilled you are enjoying the double-sided design and wipeable surface!

Saanut 5/5 tähteä

I’m so happy with our playmats

I’m so happy with our playmats. They look wonderful in our small flat and have created such a lovely space for us all to hang out and play as a family. A big investment for sure but we don’t regret it, hopefully they will last for years.
Customer service has also been exemplary throughout. Thank you!

13. syyskuuta 2025
Oma-aloitteinen arvostelu
Totter + Tumble-logo

Vastaus yritykseltä Totter + Tumble

It's wonderful to hear you are hanging out as a family on your playmats! So pleased our Customer Support team have been able to help you out too.

Saanut 5/5 tähteä

Useful and stylish

I am so glad that I purchased one of these mats before my daughter was born. It has been one of the most useful items on my baby list and I can see us getting years of use from it.

We have hard wood floors so it’s a fantastic surface for baby to practise tummy time and learn to move around. It’s comfortable to sit on at babies level for playtime and we’ve had tons of compliments on it from visitors. I love the Morris and Co designs and even better that they are double sided!

Feels fantastic quality and I’ve found it easy to clean.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wow - love it!

Wow! I don’t usually write reviews but the Morris & Co playmat is absolutely stunning! I love how there are two designs so I can easily flip it over if I fancy a change. It’s been ridiculously easy to keep clean and is so soft under my feet. Can’t wait to get another for our kitchen! I 100% recommend! Thank you

12. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Allergy friendly , looks like a real rug and FAB customer service !!

The whole journey as a totter tumble customer has been amazing. I bought one of their beige rectangle mats to use as a rug in my lounge. I have severe respiratory issues and have to limit my soft furnishings because of dust. I did a search for those baby play mats that link together so I could wash the dust off every week, in the vain hope I'd find something that didn't make my lounge look like a playroom. And that's how I stumbled upon this lovely company!!

I had a few questions before I purchased and customer service were so helpful! And when the rug came...well I was absolutely stunned at how much it looks like a "real" rug. It helps my legs with fatigue when I stand doing house jobs on it, my autistic son absolutely LOVES it and it helps keep him safer on the floor when he is rough playing or having a bad meltdown. But best of all...some mild washing up liquid and water each week and my rug is free of dust and dirt! Life changing for someone with my health issues. Thank you TT!!

1. lokakuuta 2024
Oma-aloitteinen arvostelu

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