My order took longer than expected, but it arrived in time, Yeah. The customer support team were very helpful and helped to track my order down and kept me updated. All in all, I was very pleased with... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Good price comparing to other websites. Very fast free delivery. The only thing was that box was damaged for some reason as if it was opened before
Yritys on vastannut
⭐️⭐️⭐️⭐️⭐️ Absolutely brilliant service from start to finish! The personal touch and follow-up call made the whole experience feel so thoughtful. It’s clear this small business truly cares about its... Näytä lisää
Yritys on vastannut
I ordered a cot for our grandson and within minutes got first a call and then an email acknowledging the order and explaining when I could expect delivery. The cot arrived at my son’s home just days l... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Tots on the Move, we prioritize safety, comfort, and convenience because we know you do too. Trust us to deliver not just products, but peace of mind, as you explore the world with your little ones. Thank you for choosing Tots on the Move, where we put your child's safety and comfort in motion. We specialise in providing highly-rated travel systems, pushchairs, prams, car seats, and more, designed to cater to the unique needs of newborns to toddlers.
Yhteystiedot
7 Jardine House, HA1 3EX, London, Yhdistynyt kuningaskunta
- 0203 930 0907
- info@totsonthemove.com
- totsonthemove.com
4,5
Erinomainen
39 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I called up about a bike for
I called up about a bike for
My son . The member of staff was extremely polite and knowledgeable. I placed the order and he tried his best to put it on a fast track delivery. I received it the following day just in time for my son‘s birthday ,amazing.
23. lokakuuta 2025
Vastaus yritykseltä Tots on the Move
Thank you so much for your kind words! We’re absolutely thrilled to hear your son’s bike arrived just in time for his birthday.
It’s great to know our team could help make the experience smooth and special. We always aim to go the extra mile, so your feedback means a lot to us.
We hope your son had a fantastic birthday and loves his new bike! 🚲🥳
Good price comparing to other websites
Good price comparing to other websites. Very fast free delivery.
The only thing was that box was damaged for some reason as if it was opened before
30. syyskuuta 2025
Vastaus yritykseltä Tots on the Move
Thank you for your feedback — we’re so pleased to hear you were happy with the price and the speed of our free delivery!
We’re really sorry to hear the box arrived damaged. That’s certainly not the experience we aim to provide, and we’ll be following up with our courier to look into this.
Thanks again for your order and for taking the time to share your thoughts!
It was cheaper than anywhere else
21. syyskuuta 2025
Vastaus yritykseltä Tots on the Move
Thank you very much!
Easy to order and prompt delivery
Easy to order and prompt delivery - good price and package
28. heinäkuuta 2025
Vastaus yritykseltä Tots on the Move
Amanda,
Thank you so much for your kind review. We're so glad you found our website easy to order from and the delivery was prompt!
Enjoy!
The customer service is bad
The customer service is bad, no one is replying back to my inquiries.
Delivery took longer that expected. And I didn’t receive my full order
22. heinäkuuta 2025
Vastaus yritykseltä Tots on the Move
Hi AZ,
Thank you for your feedback. From looking at our order tracking system, your new stroller was delivered 1 working day after your order on Friday 18th July. I am not sure how much faster you had expected your new stroller to be delivered.
Furthermore, we have not received any email or live chat from you informing us that something was missing from your order. You only ordered 1 item from our website which shows as successfully delivered so we are not sure what missing items you are referrnig to. Please reply to your order confirmation email if something is missing so that we can rectify it and if it has been lost in transit we can of course look to correct this with a replacement. We also noticed you put a non-UK phone number on your order which meant we were not able to contact you by phone to confirm that the delivery was received and that all was OK like we do with all of our customers following an online order.
Thank you.
Vastaus yritykseltä Tots on the Move
Thank you Zoe, we're glad you love your new pushchair and find it easy to use!
Hope to be able to help you with your next purchase soon!
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Absolutely brilliant service from start to finish! The personal touch and follow-up call made the whole experience feel so thoughtful. It’s clear this small business truly cares about its customers. Would highly recommend!
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you so much for this wonderful review! 💛
We’re so glad the personal touch made a difference. It’s incredibly important to us that every customer feels looked after from start to finish. Your kind words and support mean the world to our small team, and it’s customers like you who keep us doing what we love.
Thank you again for your recommendation, we truly appreciate it! 😊
Good quality product
Good quality product. Very easy to order and fast delivery. Very kind, friendly and thoughtful owner/staff’s. I would definitely order again. 😊
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you so much for your lovely review! We’re delighted to hear you were happy with the quality, ease of ordering, and speedy delivery. It means a lot to know our team left such a positive impression—we always strive to be as kind and helpful as possible. We’d love to welcome you back anytime! 😊
Ickle Bubba Discovery stroller
All round great experience,
Price competitive
Communication excellent
Definitely recommend this company
22. huhtikuuta 2025
Vastaus yritykseltä Tots on the Move
Thank you for the fantastic feedback! We’re so pleased to hear you had a great experience with us and that you found our prices and communication to be spot on. Your recommendation truly means a lot, and we look forward to serving you again in the future!
Excellent company
Excellent company. Customer service is second to none. Very helpful and dedicated. Would not hesitate to use this company again and would highly recommend them to family and friends. They go above and beyond normal service. May you company continue to flourish.💖
17. huhtikuuta 2025
Vastaus yritykseltä Tots on the Move
Thank you so much for your incredibly kind and heartfelt review! We’re truly grateful for your support and thrilled to hear that our customer service made such a positive impression. Going above and beyond for our customers is what we aim for every day, so your words really mean the world to us. Thank you for the recommendation—and for the lovely wish! 💖 We look forward to helping you again soon.
Amazing company with the friendliest staff!
Amazing company with the friendliest staff! Quick delivery with great pricing. Would 100% buy again.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you for the lovely review! We’re so glad to hear you had a great experience with our team and that everything arrived quickly and at a great price. Your kind words mean a lot to us, and we can’t wait to welcome you back for your next order! 😊
Fantastic shopping experience.
Fantastic customer service, order was followed by a phone call confirming what I ordered, which was incorrect as I clicked on wrong colour so gentleman amended this for me, arrived next day (free delivery too). Definitely recommend and will absolutely use this company again,
A well happy Nan
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team and that we could help ensure you received the right stroller! We always strive to make shopping with us for your family as smooth and enjoyable as possible, so it’s wonderful to know we hit the mark for you.
We truly appreciate your recommendation and look forward to serving you again in the future! 😊
Nursing chair arrived next day
Nursing chair arrived next day, great communication and chair is so beautiful would definitely recommend!!
22. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you so much for your kind review - we're so glad you like your new nursing chair!
Ickle bubba double
Amazing service from start to finish I was contacted within 30 minutes of placing the order to saw it was being dispatched it was delivered 2 days later a follow up call and email were received
Great customer service would definitely use them again
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Dear Toni,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us from start to finish. Ensuring our customers receive prompt and seamless service is something we take great pride in, and your kind words truly mean the world to our team.
It’s fantastic to know that you appreciated the fast delivery, and our follow-up communication. Providing this level of care is at the heart of what we do, and feedback like yours motivates us to keep raising the bar.
We’d be absolutely delighted to serve you again in the future. If there’s anything you need, please don’t hesitate to reach out – we’re always here to help.
Misleading sale
With only one month left until our baby is due, we decided it was the right time to order a nursery furniture set.
We found Tots on the move had a ‘sale’ on products so decided to browse through products until we found the perfect set. We placed our order for the ‘Ickle Bubba Snowdon Classic Sleigh 2-Piece Nursery Furniture Set × 1’ which had a sales advert reduced from £689 to £289, we thought we had a bargain… until the carpet was pulled from our feet. We received an email a couple of days after purchase stating the order had been cancelled due to incorrect pricing. I sought advice from citizens advice regarding where I stood in this situation. I was told that if the product was advertised as a sale then the price should be honoured for the company’s error. After multiple emails back and forth, I sent screenshots of the sale and the advertisement to be told it was “clearly a mistake” and the most the company was willing to offer as a final resolution was a 5% discount off the original price of £689 which I thought was a complete insult and caused much upset.
The communication with the seller I can not fault as we received replies almost immediately but we are extremely dissatisfied with the service provided.
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Dear Courtney,
Thank you for taking the time to share your feedback and for considering Tots on the Move for such an important purchase. We truly understand how stressful preparing for a new baby can be, and we regret that your experience with us has not met your expectations.
The price you referred to was a genuine error on our website, which we corrected as soon as we became aware. While we strive to ensure accurate pricing at all times, occasional mistakes can occur despite our best efforts. As per our terms and conditions, which are in line with UK consumer law, we are not obligated to honour prices that are clearly incorrect and if payment has not been processed or the order dispatched. We understand this was a disappointing outcome for you, and we offered a goodwill gesture in the form of a small discount as an acknowledgment of the inconvenience caused. As a small business this was what we were able to offer. We are sorry this was not a good enough gesture for you on this occasion and hope you understand that as a small business, unlike bigger businesses, we cannot simply absorb a £400 loss on a product due to a temporary error on our website.
We appreciate your kind words about our communication, and our team worked promptly to address your concerns and provide clarity. We are sorry that our resolution did not meet your expectations, but we believe it was a fair approach in this situation.
Customer satisfaction is at the heart of what we do, and we will continue to work hard to ensure accurate listings and exceptional service moving forward like the other reviews on our page reflect. We wish you all the best as you prepare for your new arrival.
With gratitude,
Megan
Tots on the Move
Look no further for quality safe product for your baby
I ordered a cot for our grandson and within minutes got first a call and then an email acknowledging the order and explaining when I could expect delivery. The cot arrived at my son’s home just days later. Great quality sturdy cot, easy for my son to put together and my grandson slept in it within hours. A great company with fantastic customer service and quality product
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tots on the Move
Thank you so much for your kind words, Sian. We're so happy you and your family like your new baby cot, and that your grandson enjoyed sleeping in it!
Thank you for choosing to buy from us, we appreciate you very much!
Leclerc monnalisa stroller
Very pleased, brilliant communication and quick delivery. And of course our new stroller is stunning.
28. lokakuuta 2024
Vastaus yritykseltä Tots on the Move
Thank you very much for your kind review - we truly appreciate it! So glad you are pleased with our communication and delivery :)
Enjoy your new stroller!
Best service and communication
Best service and communication. Megan kept me updated every step of the way. So lovely to deal with and a great price too. Highly recommend this company. Big thank you for everything
24. heinäkuuta 2024
Vastaus yritykseltä Tots on the Move
Thank you so much for your very kind review, Amy. Glad our communication and customer service were all you hoped for when buying a pushchair online.
We hope you enjoy your new pushchair!
Excellent service !
Excellent service !
Ordered & delivered in 24 hrs,
Super quality,
WELL DONE !
6. kesäkuuta 2024
Vastaus yritykseltä Tots on the Move
Thank you very much, Andrew! We're really glad you are happy with the service!
Enjoy your product!
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