The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Näytä lisää
Yritys on vastannut
Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Yhteystiedot
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3,7
Keskitasoinen
36 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good service.
11. kesäkuuta 2026
Fast Shipping
Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
23. toukokuuta 2026
Great prices and fast delivery.
27. toukokuuta 2026
They sent me the wrong speed control
They sent me the wrong speed control. I have been trying to get them to accept a return, but it’s been over a week since I sent them the email and no response.
1. toukokuuta 2026
Sent me the wrong fenders
Sent me the wrong fenders. They were supposed to be for the 3-in fat tires with the fender sent was for the 1-in tires.
21. huhtikuuta 2026
Quick response to my emails and request.
Quick response to my emails and request.
3. maaliskuuta 2026
Start putting the product in the package
8. maaliskuuta 2026
Buenos Precios Buen Servicio Calidad y…
Buenos Precios Buen Servicio Calidad y Variedad
19. helmikuuta 2026
Crap do not buy anything from this…
Crap do not buy anything from this Chinese crap pedalers
19. helmikuuta 2026
Shipping was fast and on time,plus I…
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer: Hello! Thank you for your recognition of TotGuard's delivery service. We're glad you resolved the issue. Please feel free to contact us if you have any further questions. Happy riding! 🥰
The bike was packaged very well
The bike was packaged very well. This is totguard electric bike is built very well, I am very pleased. On the easy ensemble.
12. helmikuuta 2026
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
please call me i will change the review…
please call me i will change the review to 5 stars. I can't find my key 🔑 941-404-9935 I need a replacement key
Express shipping to Florida took 6 days, it's not two three that's for sure
US citizens find it hard to reach you. I needed a key for my totgaurd e-bike for 2 months now
11. helmikuuta 2026
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback. We currently sell bicycle battery keys in our online store. Please contact our after-sales customer service email (service@totguardebike.com) and provide a picture of your battery and Key Number Code. Our customer service staff will check your information, match the correct key, and provide you with a link to place your order. The battery key needs to be customized and produced after ordering. The estimated production cycle is 30 business days. Then shipped from China warehouse, estimated delivery time is 20-35 business days. From ordering to delivery it will take you close to 60 business days to receive it. If you have any questions, please feel free to contact me, thank you!
Everything was excellent
Everything was excellent, specially your communications unit I received the product in excellent condition. Thank you
22. joulukuuta 2025
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer: Hello. If the item you received does not match your electric bike, please contact our after-sales customer service at service@totguardebike.com as soon as possible. We will match the correct item and resend it to you!
At least I got the part so my bike can work
It took a while to get my bike part. If I was using my bike for work or school, I would have been in a situation. It would have put a lot of stress on my life. I ordered 10/3/2025 & received 12/10/25
1. joulukuuta 2025
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. Please understand! Please feel free to contact us if you have any further questions! Thank you!
Ordered in July
Ordered in July. Informed it was back ordered 3 weeks later when I went looking for it. Found another one and had it 3 days later. This item showed up about 5 months too late.
21. marraskuuta 2025
Vastaus yritykseltä TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. To make up for our mistake, we will send you a free bicycle lock as a gift! We hope this will compensate for our error. Please understand! Please feel free to contact us if you have any further questions! Thank you!
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