Total Tools Arvostelua 

I purchased a unimig 182 viper, gas/gas less mig and arc welder. Have no issues with the mig side of the machine but the arc welder side continuously cuts out about an inch into a run. I flagged this as it was still under warranty,they took it in for repairs, said it had moisture on the circuit board...but the mig still worked fine as it runs off the same board. Was supposedly replaced,when I went to use it on structural pfc I had the same problem of it cutting out. Contacted total tools to discuss the situation and got put threw to the south Australian sales rep J$&h M@$#@!l and basically he got aggressive and argumentative over my discrepancy with the machine and told me word to the effect of I’m “ a b/s-er and basically must not know how to weld” I do not hold this sales rep in any form of regard and he needs an overhaul of his attitude and customer relations by uni mig and total tools. I’ve been a boiler maker/fitter for 30+ years and have had to work with a high standard in the industry as any other qualified trades person does. To be talked down to and abused the way I did is an unacceptable way to be treated as a paying customer, I have a unimig pro series in the workshop and this sub standard viper mig and seriously I shall never buy uni mig again. The staff at total tools are polite but the uni mig sales rep is as sub standard as the machines he so proudly sells. More than happy to leave all my contact details to discuss further..
Cheers Ash A

Total Tools promised to deliver a product to store within 5 days which I paid for upfront. 2.5 weeks later I find out that they “bundled” my item with other orders and left it waiting until a sufficient volume accrued to make a delivery worth while, don’t worry about the customer and promises made. This isn’t the first time they have proven untrustworthy and unreliable. Not recommended.

Ordered a workbelt, they took the money, realised I hadn’t received any updates after 2 weeks on the delivery, turned out they never had it in stock but just left it, didn’t call or email at all. So I had to called them and they finally got back to me telling me a week or so. A month after my original order and all the run around and they said it’d be another month, when I tried to communicate after Rechelle quickly refunded it and told me she couldn’t help me any further because I no longer had a active order

It's been 14 days since I bought a tool with Click and collect , but I haven't heard anything from them, and I've asked questions via email, but there's no answer. It was in stock when I ordered. It's the worst service

I have placed two orders with Total Tools and both were a disaster from beginning to end. Upon placing both orders at different dates both appeared to be in stock on the website. The first order took nearly 8 weeks to arrive. The second (a birthday present for my husband) has taken almost 8 weeks to with no ETA in sight. During both of these experiences not one person called me to let me know the items were out of stock. I had to continuously call and follow up. If an item isn't in stock, why would you have it on your website? Their customer service is dismal, all they can do is say sorry etc. After 8 weeks i have cancelled my second order. I will never purchase from this company again.

After constant messaging Re sale for 5ah batteries today , went into store this morning that they were all gone in under an hour .. no rain checks ,& the young lady could only come up with sorry about that .. after driving 45 mins to closest store a waste of time .. why not a text saying sold out as they obviously totally mismanaged the stock that would be needed .. goodbye total tools , hello Sydney tools in the future

will not answer emails ,, sell stock they do not have why do you treat people like this ?

Took a k750 drain snake in to be repaired, was told the cord was bad, they replaced the cord and called a couple months later. Picked up the machine and got ready to use since repair and it didn't work. Took a look at the cord and seen that it was never replaced. The motor was shot is the reason the machine didn't work, was told by rigid that the motor and cord would be replaced under warranty I dropped it off In July of 2022. Got a call that the cord and motor had been replaced on 3-01-23 Picked up the machine on 03-02-23 the motor had indeed been replaced but the cord still had the exposed wire that was never repaired Took it back 03-03-23 bought it to customer service that agreed the cord had never been replaced and said it looks old and need to be replaced without their knowledge of knowing why we were there. Presented paperwork showing it was replaced 03-01-23 then he immediately said let me get a manager! Manager came out defensive and I showed him the cord wasn't new then was told to leave, which we did peacefully. Then I was contacted saying by other sources saying I was unprofessional once I came back to the store causing some sort outburst " which isn't true" ask for the individuals name before leaving which he chose not to answer the question regarding only his first name. Contacted the regional manager and left a voice message that he hasn't replied to over a week later which was Ryan Brunner. If I could rate my service at a negative 3 I would. BUYER BE WARE

Bought a Detroit (their own/home brand) for a small job.
The tool was faulty. Ended up hiring one locally as I needed to get the job done quickly.
Took it back, they couldn't refund as 'someone' wasn't there to authorise it. Asked me to come back. Came back, 'someone' wasn't there again.
Travelled for work, couldn't get back for 2 weeks. Came in on a weekday and was advised - as I didn't come back in time - they couldn't do a refund.
Poor customer service, don't back their own brands, they are not that interested in 'retail' customers. Also a symptom of being a franchised model, unlike some of their competitors who back their products and exchange or refund easily.

Ended up getting a refund, but took three trips and about a 90mins in total of explaining the situation and suggesting they may want to do the right thing.

Won't be back.

Out of the big 3… the best for service.
Worst service goes to shitney tools

Recently, I started having problems with my pressure washer Karcher K5 hose (under warranty), took it back, and got told that it would be sent to Karcher for checking and hopefully repairing it.
Guess what? It never got sent to Karcher, I received a call to come back to pick it up from the store, and that was it.
The sales staff told me that I had to purchase the hose from them because there was nothing else they could do. They actually didn't do anything apart from lying to me.

Stores look nice but employees no nothing about the products. Total tools web site is awful for contacting a human. I ordered a bottle of Nitrogen Gas on 22/OCT prepaid $199. Heard nothing about order a week later went in person said they would look into it , got no feed back, another week still heard nothing, week later still no feedback. Total Tools have a system problem, train your employees in the trades. The thing is if you are a skilled tradesmen you won't be working in sales unless you physically you cant work in the trade . I get a general feeling Australia is being deskilled and deindustrialized.

Ordered online - process was quite good. Paid extra to get faster delivery. Store is 25 min away from me so was a convenience.
Result, promised on the Thursday same week. Its the following week and i have seen the order was picked up on the Tuesday of last week but the courier cant explain why they cant get it to me. I have rang Total Tools (that really is what they are) and they cant explain it to me, nor can they explain why over 5 days later (total 7 days) its still not been delivered. And as to paying extra - no answer to that too because their delivery company Fastway (must be going Slowway) cant let them know either. SERIOUSLY IF YOU ARE GOING TO USE THIS COMPANY, PICK THE ITEMS UP AND MAKE SURE THEY REALLY HAVE IT - I dont trust them at all

Thank God there are alternatives. Spent over $2500 on tools and consumables there at Penrith. Ok stock but the staff are dropouts. Arrogant wannabes who probably despise customers that can afford what they can't.

Worst service I’ve ever come across. Moorabbin store consistently lie when they say items are “in stock” when in reality they are actually not in stock. Answer emails with generic garbage.

DO NOT BUY FROM!!!

Toowoomba customer service is not even worth one star,the guy working there said I don't care if you spend millions of dollars here we won't replace your faulty battery.It has to be sent to Brisbane and checked.No Integrity or any thought of helping the customer.There attitude is we can do what we want the customer is always wrong.They put the blame on the Manufacturer

I do not understand why customer service people feel the need to be so dishonest. When I called and asked how long a click and collect would take for stock that is available at the store, they stated 30mins to one hour max. We are a business that requires the products to complete our daily routine. And it has been over one hour and we still do not have the confirmation email. The hours in the day are running out. So Why do companies make it so difficult to purchase anything these days. And NO it can not be blamed on Covid. The stock was there as it was check via phone call before placing the order. #nothappy

Odered and paid for a Bosch planer online. I received a returned/ex display unit that was dusty and had scratches on it. When I put up a very polite review of my experience on thier Facebook page they promptly took it down. Really disappointed with thier online purchasing.

I recently had most of my tools stolen from my ute and rang total tools to get a quote for replacement. Bloke who answered the phone was pretty uninterested abd wouldnt write down my huuuugggeeee list of tools needed. He said send an email.

So, off to Sydney tools who bent over backwards and gave me awesome discounts. Very happy with my new kit and I am sure they are happy for the $6000 sale.

Nick.

Placed an order online and then am order for pick up a day later, delivery will be delivered 16 days from day of order and pick up was out of stock of welding rods.
The convenience of doing both is an inconvenience to me, but very convenient for their cash flow, one of the other retailers can now have my future business, as when I seemed to speak to the store they didn't give a toss. I remember one other retailer with the same attitude, but they're no longer around, go figure.