Totallyradstudio Arvostelua 

Billed for lessons which are cancelled time and time again with no option for a refund. When I tried to cancel the lessons altogether they said I need to give 3 months notice! Automated replies to all my emails, constant harassing emails saying "URGENT, PAYMENT DUE" When there is still weeks left before it's due. Staff turnover seems to be high as my daughter has had multiple teachers with breaks in between (which I still pay for!!) while they find a replacement. My advice, AVOID!!

There was no preparatory information given about the students signed up for instrumental lessons - not even year groups supplied - and no initial meeting arranged with the school music teacher to go through school arrangements etc. The pay at £20 p h was less than I pay my gardener who completes his job and then goes home - but still required professional standards such as responding to parental enquiries, replying to emails, phone calls etc. I find it to be an untruth that Josh from accounts does not have a mobile phone - clearly the only worker in the uk to be so deprived. It was fifteen weeks before the invoice was settled despite it being for a menial amount, and emails are not replied to. When the invoice was settled, unsurprisingly there was no explanation - an apology would have been appreciated….How this company can be so inept is astonishing.

This company is a disgrace. They also run an agency for music tutoring in schools. My son worked for them 12 months ago and has still not received two payments from them. They have ignored a CCJ since December, so we're now sending the bailiffs, enough is enough, they need to be shut down.

If I could give them zero stars, I would, and I know that is such a cliché, but when you get an invoice every week when you’re only supposed to pay a certain amount, is absolutely ridiculous. Their payment systems and their lessons are so stupid. It is unreal. My daughter says she has been learning the same music sheets for the last year or so. Need to sort your staff and your business model out because it is absolutely ridiculous

AVOID, I worked for this company for 5 months and they do not pay on time! I am still waiting for alot of money that they owed me in Jan/feb - and are now ignoring all of my calls and emails. Teachers parents and schools should avoid this company. They have changed there name recently to in school music lessons. Worst company I’ve worked for if I could give the 0 stars I would.

Do not use this company.
I cannot believe they are still running as a business and no one has investigated them yet.
After hardly turning up for lessons i asked to cancel , refused to refund my payments in advanced and closed my
Account.
They failed to reply to any communication , and are not totally rad they are totally unprofessional

If i could give no stars i would!!
STAY AWAY from this company.
Constantly taking money from my back months before a single lesson was given! I had contacted them over 30 times by email as its the only way to get in touch! No response! Sending invoices daily and texts harassing me for more money even after i had cancelled lessons!

Do not touch this company. We signed up through school and have had no lessons since December. The company have continued to take payments and have offered a 30min online lesson instead of face to face! For a 6 year old. They are refusing a refund, their email reply’s are repeated nonsense. I have been asked 3 times to confirm I want to quit when I have asked 4 times to quit. Even school are terminating the service as ‘they are unreliable and inconsistent’. Such a shame as teacher was nice. I am sure she is leaving due to company incompetence.

They take your money, do not deliver sessions and then ignore you when you ask for a refound. Will look into what can be done through the law to get our money back. When they were delivering lessons they often cancelled and did not go ahead with lessons. Very unprofessional

I am a professional drum tutor and spent the last year and a half working for Totally Rad at a primary school. I have worked for multiple organisations across Greater Manchester and the Midlands and this is the worst company I have ever worked for by far. They consistently pay late (I'm currently waiting on an invoice from September), are terrible at communicating both with parents and teachers (I've emailed them about the aforementioned invoice 6 times) and are just generally very unethical; shortly before I left they were implementing a new online teaching system without consulting teachers first whether they had the facilities or desire to deliver lessons this way.

Whomever the CEO and management of this company are should be ashamed for the way they treat staff, students and parents alike. The only reason I stayed for longer than I needed to is because I valued my relationship with the school and students so much. If they continue these kind of practices I think they will inevitably go bankrupt or end up in court.

Wish I could give it zero stars. Continuous cancelled lessons due to tutors leaving (I've learnt that the company are terrible at paying the tutors correctly which is why they all leave), no refund is issued for missed lessons, they just "roll it forward", but this is no good when they go weeks/months before finding the next tutor. I ended up cancelled my daughters' piano and guitar lessons, was already paid up three months in advance, so emailed them to this effect and to cancel my subscription. Having read other peoples reviews, I then took the proactive step to block any further payments from leaving my bank, via contacting my bank myself. Lucky that I did because they repeated attempt (to this day) to collect £94 payments multiple times a week, and then hound me with emails that my payment has been unsuccessful and for me to log in and pay. I've responded several times referencing my previous cancellation email but continue to be harassed. They're awful and they're about to change their name to MY MUSIC LESSONS because of the terrible reputation they now have. Steer clear!

Took our money, never delivered lessons, ignore attempts to contact. Avoid!

I’ve had a very poor experience with Totally RAD Music from start to finish. Communication and administration have consistently been disorganised, tutors have failed to turn up for scheduled lessons, and the quality of teaching has been inconsistent, with the sole exception of my son’s most recent tutor, who was excellent and the only positive part of our experience.

When I cancelled my son’s lessons due to him leaving primary school, my written notice was ignored and I was billed anyway. Instead of refunding the overpayment, the company refused and simply credited it to my daughter’s account without consent.

More recently, after giving written 12-week notice to cancel my daughter’s lessons, Totally RAD continued to take payment beyond the agreed period, and despite providing clear evidence, they have refused to acknowledge their error or issue a refund.

The way this has been handled is unprofessional and unethical. I’m sharing this so that other parents are aware before signing up. In my experience, this company’s administration and accountability are extremely poor, and I would not recommend them.

We used Totally Rad Music for piano lessons for our child delivered at his school. After moving to a new area and changing schools, my child could no longer attend, so I contacted the company to cancel and request a refund for unused lessons.

Despite our repeated attempts, they refused to refund for lessons not received, citing a strict no-refund policy. Payments were taken automatically before invoices were issued, and some amounts didn’t even match the invoices.

We were also told by the company that we could cancel anytime if the child was leaving, which makes their refusal to refund even more confusing.

The billing and refund practices are stressful and unfair, and I would advise parents to be very cautious before committing.