TopView Sightseeing Arvostelua 

Terrible experience!!! We bought bus tickets for Manhattan Downtown, Uptown and Statue of Liberty boat excursion. The Uptown bus never arrived after waiting for more than 1 hour at the stop. There were ticket sellers at the corner and they couldnt care less. Second day, while we were on the line to get on the boat for Statue of Liberty tour, one of the staff told all of us that we are not allowed on the top of the boat, can only enter the lower deck as the top was reserved for VIP customers. That was such a humiliating treatment and the worst experience. Strongly advice not to use this company!

Terrible, purchased tickets on the premise not only did they cover hop on hop off but also covered a boat trip out to see statue of liberty, when we got to go on boat we were told that was not the case, audio didn't work and busses were always full. Stay away.

We booked a hop on hop off tour from TopView in October 2024. It clearly advertised an audio tour as we have enjoyed on many other bus tours in other cities.

But the audio did not work for anyone on the bus and we go off after four stops.

TopView refuses to refund for our tickets.

Choose a more reputable bus tour.

There were not enough busses for the # of tickets sold. Had to wait a long time for the bus to come and it was full so it couldn't add new people. Was only able to get off on 1 stop for an hour. Was told the busses ran consistently till 7;00pm but they stopped at 5:pm. When I complained to the supervisor Shae she at least comped me a night tour which was great.

Rating: 1 star

I had a terrible experience with this company. First of all, the customer service is beyond poor. The representative I spoke to was not helpful at all and gave me what was probably the most ridiculous solution I've ever heard. It made no sense and felt like they just wanted to brush me off instead of addressing the issue properly.

On top of that, safety standards are being compromised. Due to the rainy weather, water was leaking inside the bus, making the floor extremely slippery. To make matters worse, there were elderly people on the bus, and this created a serious hazard for them. It’s shocking that the company is neglecting such basic safety concerns. Overall, extremely disappointed and would not recommend this service to 

Total rip off. "Live app" to track buses didn't work at all during our 6 day visit. Blue route has one bus an hour and was full whenever we tried to use it apart from the day of torrential rain. Several headphone sockets not working but the commentary is pretty borig and mostly piped music anyway. Long queues allowed us to chat to other victims so we saved the effort and loss of holiday time the Brooklyn Tour would have been. "Cruise" departs from the back of a disused warehouse with no shade, toilets or refreshments. On board is cramped with rows of folding chairs set out. The guy narrating gave a good performance - just the One positive thing to be said about our almost useless pass.

The absolute worst experience i have ever had. All of the other negative reviews are spot on! Laziest bunch of unprofessional people i have ever had to interact with.

Terrible. If you're reading this before booking, reconsider!

⭐⭐⭐⭐⭐

I had an absolutely fantastic experience with TopView Sightseeing's hop-on hop-off bus tour in New York! The convenience of being able to explore the city at my own pace was a game changer. The buses were frequent, clean, and the staff were incredibly friendly and helpful.

The tour routes covered all the major attractions, including Times Square, Central Park, and the Statue of Liberty, making it easy to plan my day. I particularly enjoyed the informative audio guides, which provided interesting facts and stories about each landmark.

One of the highlights was hopping off at Central Park to enjoy a leisurely stroll and take in the sights. After exploring, I simply hopped back on the next bus without any hassle. It was a perfect way to see the city!

I highly recommend TopView Sightseeing to anyone visiting New York. It's a great value, and the flexibility it offers is unbeatable. I can't wait to do it again on my next trip!

Tour for 2 cost US$114.00. Most of the trip spent at pick up stops waiting for more people. Over 20 minutes just sitting at Times Square. A total rip offf

One star is being kind.

Absolute shambles, had to wait 45 minutes for each bus. Avoid!!!

Worst bus tour ever. Compared to some I have taken in other cities. Bus driver was rude. We stood for 20 minutes each at two stops with nothing to see and when we asked why we were told he was waiting for other bus. My ticket did not work when I tried to scan it with the app and the bus driver said he was being nice letting me get on anyway that others would not be so nice, but was unable to fix it. You needed to find an agent at one of the bus stopps to help you and most of them did not have any. Felt like a big waste of money and we did not see much either.

Don’t even bother with this company, I bought two days of sightseeing hop on hop off, used it once, and it was ridiculous. How long it took to get from one point to another, it takes forever for people to get on the bus therefore, you are waiting at a stop forever. Called the company to see if I can get a refund for at least one of the days. I did not use any of the extras that came with the package. They refused won’t even give me a partial credit. So much for customer service. Use a subway or even a bike you’ll Get there faster. Buyer beware

I had high expectations for this tour, but unfortunately, the experience fell far short. First, the drivers were incredibly rude, making the journey uncomfortable and unpleasant. Additionally, the app, which is supposed to be convenient, was frustrating to use. It failed to generate the necessary codes for reservations, causing unnecessary stress and delays.

Overall, I would not recommend this tour to others. It was a waste of time and money, and I hope the company takes steps to address these serious issues.

Worst buses and tour company - we had a horrible experience as a family. It was a rainy day and The buses were old and leaking all over the place. We were seated at n the lower deck and the bus was truly bad with no PA system working and passengers left to fend for themselves- they have very few buses in circulation too - so be prepared to wait. The staff is rude and unfriendly.

Baked by TopView, that’s how the hop on hop off your felt like. The bus had no ventilation forget AC. The guys at the Times Square main stop wouldn’t let people board even though the bus had sufficient seats giving some ridiculous reason that there are passengers in other stops. What makes such responses worse is their arrogance as though they’re doing us a favor. The absolute worst part was the driver of the first bus we unfortunately got into- Mr Daniel. He humiliated more than 2 passengers since they didn’t understand his “hitler”istic instructions not to stand. At one point he stopped the bus in the middle of a busy Times Square road because one lady was trying to help her physically challenged mother. We had to sit there listening to his unreasonable instructions while vehicles behind were relentlessly honking. He even took a 15 minute break while we passengers had to sit in that ventilation-less bus getting baked. The trip from battery park stop to Flatiron building stop took more than 2 hours not because of traffic but because of Lord Daniel and his insulting behavior. Oh, did I mention his erratic driving that challenged our spine back and forth constantly! The buses weren’t clean either. We hopped on to 2 buses and both felt like ovens inside. Our wonderful NYC trip was ruined by TopView’s arrogant inefficient service. Should have just gone with bigbus.

I had a pathetic experience with Top View. I bought tickets from a salesperson who made false promises. They claimed I could see uptown and downtown in a day, but that's complete nonsense. One downtown loop alone takes 2 hours without hopping off. Don't believe their sales pitch. It's better to opt for a decent one-ride option

Horrible experience. Do not use this company. The agents oversell the seats available on the bus so my family and I were left waiting over an hour in New York to get on a bus. Sure, they come every 15 minutes but if each bus is full then what is the point!

Stay away - this was a pure scam.

I bought the 48h package for $215 for a family of three. On the first day we managed to catch a bus - which was okayish, you can get to the sights and have a good view if you manage to get a spot on the top. On the 2nd day, we wanted to do the uptown route and waited for a bus at one of the official stops… and waited… and waited… and finally gave up waiting after well more than an hour and called an Uber. I asked for a refund from TopView given that I could not use the ticket on the 2nd day, but was told that 75min waiting time is still “within reason”. “Hop on - hop off” sounds different to me, especially as we saw several buses from a competing company during that time.

Apart from this, the buses are okay but not really clean, the audio guide did not work at all, there’s limited seating, if you’re downstairs it can feel like a public bus during rush hour. The main downside is that you’re stuck in NYC traffic and the bus does many long (5-10min) stops on the way, so bottom-line you’ll be faster walking or using the $215 on Uber rides.

Their sales staff scammed us, this company have over 1000 sales agents all over NYC they constantly hound you at the door of every hotel and on the corner of all the main blocks around the city. They sold us a package for a multiday pass that he told us to include a Statue of liberty sight seeing cruise.
He made out that he discounted the ticket by 50% because we agreed to a multi day pass. The sales rep marked on our guide map the location we should get of the tour to get our cruise. He marked stop 9 circled it and wrote on it Free Ferry statue. When we got off the tour bus at stop 9, a guide at the stop said if we had topview tour tickets, we need to get back on and get off at stop 11. I showed the guide the tour map and explained that we were told to get of at 9 , the guide said "ok no problem follow me", he than took us across the road to another tour company providing SoL sightseeing cruises. This company said we had not purchased the correct tickets and would have to purchase additional tickets from them. When I challenged this, the sales rep argued "that we were sold the wrong package and that he can provide a cruise.
At this point, we decided to go to the stop 11, at stop 11 the Topview rep confirmed we did not have the correct ticket, I was not frustrated with the whole process and explained to the rep that something needed to be done to resolve this, the rep was initially unhelpful and even said he did not care for my opinion about Topview and the shameful snd scamming tactics of the sales agents as he had no emotion to my concerns and would still pick up his pay check at the end of the month, when I suggest that it was customers like myself that ensure he was getting his pay check he laughed and said no it was not.
In my opinion, the sales agents that sold me the tickets are operating a scam within Topview Tours and that we were internally sent to a cruise operator, totally independent, to Topview, it is likely that the Topview agents are getting a back handed commission from this operator to send customers to him so he can sell his own cruise to them.
In the UK, this is mis-selling, and scamming is not legal.
Whilst I do not know the laws of the USA, It would be reasonable to believe that this would also be illegal in the US.

Other reasons I would avoid this company are there list price is extremely expensive and even with discounts not not constitute good value for money.

The Tour bus is very slow, stopping at many stops.

Long ques to board at many stops

Guided audio is very poor and not in sync with buildings.

Sales agents not trustworthy