We had a very good experience with TOP RENT A CAR Bulgaria. The booking process was simple, and the staff were friendly, professional, and helpful. We rented a Citroën C3 Aircross, which was clean, co... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Zum wiederholten Male hat man mich eines Lack- bzw. Felgenschadens bezichtigt, der von mir nicht veursacht wurde. Diese Machenschaften werden aufgrund nicht getätigter teurer Versicherungspakete ange... Näytä lisää
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I come to Bulgaria several times a year and always rent a Citroen 3 from Top Rent a Car. Picking up and dropping off the car is quick and efficient, thanks to the staff. I pre-order and pay by card up... Näytä lisää
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Страхотно обслужване от екипа на Top Rent A Car в Пловдив булевард 6-ти септември! Наехме автомобил и всичко мина перфектно. Служителите бяха много любезни и отзивчиви, обясниха ни всичко подробно, а... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Yhteystiedot
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4,5
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simple process to take and leave the…
Simple process to take and leave the car. Friendly staff!!👍🏻
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Sarc,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
New car
New car, good condition
Fast drop off
Friendly staff
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Very slow and low power car
Very slow and low power car, only made for downtown not adapted for for highways or speedways.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback.
We're sorry to hear that the vehicle did not meet your expectations. We understand that some city cars are designed primarily for urban driving and may not provide the performance some customers prefer on highways.
As a car rental company, we offer a very wide range of vehicles to suit different travel needs—from compact city cars to larger, more powerful, and premium-class vehicles. For any future reservation, we would be happy to help you choose a model that better matches your planned route and driving preferences.
You are always welcome to contact us in advance at bookings@toprentacar.bg, and our team will gladly recommend the most suitable vehicle for your trip.
We hope to have the opportunity to welcome you again and provide an even better rental experience.
Best Regards,
Top Rent A Car
Коректни и супер нови чисти и запазени…
Коректни и супер нови чисти и запазени коли 😉
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Хасан,
Благодарим за прекрасния отзив! Винаги се стараем да отговорим на Вашите очаквания и ще се
радваме да Ви обслужим отново.
С уважение,
Top Rent A Car
Pago abusivo por entregar tarde dos horas
Cometí un error en la reserva y puse mal la hora de recogida, pensando que al renerlo varios dias enteros podría dejarlo a la hora que lo cogí. Debido a un accidente llegué como dos horas tarde y me cobraron más fe un día entero.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Gracia,
Thank you for sharing your feedback. We understand that unexpected situations such as accidents can be frustrating, and we are sorry to hear that your experience did not meet your expectations.
However, we would like to clarify that the return time is an important part of the rental agreement. The vehicle was reserved until the agreed return time, and any extension beyond that period is subject to additional charges according to our rental terms. This policy applies equally to all customers to ensure vehicle availability, proper scheduling, and fair treatment for everyone.
We regret that there was a misunderstanding regarding the booking time and the return conditions. We always recommend carefully checking the confirmed pick-up and drop-off times during the reservation process, especially for multi-day rentals, as the rental period is calculated based on the exact dates and times selected.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Top Rent A Car
Нови коли на топ цени
Нови коли на топ цени. Супер отзивчив персонал.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Махленски,
Благодарим за положителната оценка! Ще се радваме да Ви обслужим и в бъдеще.
С уважение,
Top Rent A Car
Fast
Fast, efficient service. The car in perfect shape. Used them before, will do in the future
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Tonchev,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Fast and easy process
Fast and easy process, that’s what i was looking for.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Boyanov,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Both the car and the staff were great.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Fernandez,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The beat service in the country!!
The beat service in the country!!! Will recommend always!!!
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Kostov,
Thanks for the great review! We're thrilled you had a positive experience.
Best regards,
Top Rent A Car
Professional and helpful staff
Professional and helpful staff, a nice new car!
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Petrov,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Kotsev,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Всичко беше много точно
Всичко беше много точно , приятно обслужване от вашия колега наистина професионално отношение
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте,
Благодарим Ви за прекрасния отзив! Ще продължим да работим за Вашето удовлетворение.
С уважение,
Top Rent A Car
Everything was full profesional!
Everything was full profesional!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Piesch,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Decent car
Decent car. Only remark: we rented the car on Booking.com which gave us the wrong address to collect the car, making us walk 20 minutes to the correct address.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Loocke,
Thank you for taking the time to share your feedback and for your positive rating. We are pleased to hear that you were satisfied with the car and your rental experience with us.
We are sorry for the inconvenience caused by the incorrect collection address provided through Booking.com. Unfortunately, third-party platforms sometimes display outdated or incorrect information, which is outside of our direct control. We always recommend checking the official rental details and confirmation documents to ensure a smooth pick-up process.
We appreciate your understanding and are glad that, despite this inconvenience, your overall experience with our vehicle and service was a positive one. Your feedback is valuable to us, and we will continue working with our partners to help prevent similar situations in the future.
We look forward to welcoming you again and providing you with an even better experience.
Best regards,
Top Rent A Car
Unsafe Vehicle and Poor Customer Service
Absolutely shocking experience with Top Rent A Car.
The vehicle we were given was clearly not roadworthy and did not feel safe to drive. There was a constant knocking noise coming from the car, indicating that something was worn or damaged. After approximately 80 km on the motorway, the entire vehicle started vibrating badly, making the journey uncomfortable and, more importantly, unsafe.
Concerned for our safety, we drove straight to the head office and requested an immediate replacement vehicle. Instead of taking our concerns seriously, staff seemed more interested in proving us wrong. They spent a long time inspecting and testing the car while repeatedly insisting that nothing was wrong with it, despite the obvious issues we experienced while driving.
The whole process was a complete waste of time and caused us to miss another appointment we had scheduled. When customers report safety concerns, the correct response is to prioritise their safety, not argue with them and delay them for as long as possible.
What makes this even worse is that we were expected to continue our journey in a vehicle that we genuinely did not trust. A rental company should never put customers in a position where they feel unsafe behind the wheel.
Based on our experience, Top Rent A Car failed both in vehicle maintenance and customer service. I would strongly advise anyone renting from them to thoroughly inspect their vehicle before leaving and think twice before trusting that reported safety concerns will be taken seriously.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Dangubich,
Thank you for taking the time to share your feedback with us.
We are truly sorry to learn that your experience with Top Rent A Car did not meet your expectations and left you with such a negative impression.
We would like to emphasize that one of our highest priorities is to provide vehicles that are technically sound, properly maintained, and safe for our customers to drive. We would like to assure you that an internal inspection process has already been initiated. This will allow us to thoroughly review the circumstances and identify any areas where we can further improve our procedures and service.
Regarding the assistance you received from our colleagues, we would like to stress that all of our employees are trained to assess every situation objectively and to provide the most effective assistance possible. Under the circumstances, our team made every effort to inspect the vehicle as thoroughly as possible in order to determine whether it was safe to operate.
That said, we are genuinely sorry to hear that you were left with a negative impression of our service. Please be assured that it has never been our intention to dismiss or challenge our customers' concerns. On the contrary, we strive to treat every concern with the attention it deserves and to find the most appropriate solution in each situation.
With regard to the replacement vehicle, we would like to clarify that during periods of very high fleet occupancy there may unfortunately be occasions when an immediate replacement is not available. Nevertheless, we always remain committed to exploring every possible option to assist our customers as effectively as we can.
Once again, thank you for bringing this matter to our attention. We sincerely hope that, despite this experience, you will give us the opportunity to serve you again in the future and provide the level of service that you rightfully expect and deserve.
Best Regards,
Top Rent A Car
Zum wiederholten Male hat man mich…
Zum wiederholten Male hat man mich eines Lack- bzw. Felgenschadens bezichtigt, der von mir nicht veursacht wurde. Diese Machenschaften werden aufgrund nicht getätigter teurer Versicherungspakete angewendet.
Nie wieder werde ich von dieser Firma ein Auto mieten!
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Ismar,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that all our vehicles are carefully inspected both before and after every rental period. This procedure is implemented to ensure maximum transparency and to accurately document the condition of each vehicle when it is provided to and returned by our customers.
The vehicle condition is recorded in the handover and return inspection reports, which are standard documents used throughout the car rental industry. These reports allow both parties to have a clear and objective overview of any existing or newly identified damages.
If a damage is not present at the beginning of the rental and is identified upon the vehicle’s return, it indicates that it occurred during the rental period. In such cases, our procedures require us to document the finding and handle the matter according to the agreed rental terms.
We would like to assure you that our company does not charge customers unfairly or based on whether additional insurance packages have been purchased. Our priority is to maintain a fair and transparent process for all customers while ensuring that our vehicles remain in excellent condition for future rentals.
We appreciate your feedback and remain available to review any specific details of your case should you wish to contact our customer support team.
Best regards,
Top Rent A Car
Great car
Great car, loved driving it. I'll book something similar again very soon.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Panayotov,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
The rental was perfect
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car were quick and easy.
I am glad I finally had a chance to rent with this company and confirm for myself the reviews I had read, as it is rare to find a rental company that does things right and treats the customer with respect.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Petar,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect, both the car and the service from the staff.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Servet,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
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