Машина очень тесная и неудобная внутри . При моем росте 183 см. ,я я ощущал тесноту от руля в ногах и сбоку ,так как руль не поднимался на комфортную высоту и из за этого плохо была видна панель упра... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only comp... Näytä lisää
Yritys on vastannut
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth. Recommended to take extra time at pickup and... Näytä lisää
Yritys on vastannut
The blond lady Zhana (I think it’s her name) has been the nicest and cutest person. She accompanied us the best way possible. The process was really easy and 100% clean as we know sometimes it might... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Yhteystiedot
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4,4
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Страхотен автомобил страхотен екип…
Страхотен автомобил страхотен екип много съм доволен благодаря ви.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Tutto bene
Ragazzi gentilissimi, auto perfetta, costo competitivo.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Shasha,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Nice job done
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Yordanov,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Много лошо отношение
⭐️⭐️
Разочароващо отношение към дългогодишен клиент
Ползвам услугите на компанията от повече от 10 години и никога не съм очаквал подобно отношение.
Наскоро наех автомобил за 26 дни и заплатих около 1100 евро. При получаването автомобилът ми беше предоставен много мръсен и кален, включително по джантите. Имам снимки, които ясно показват състоянието му при получаването.
При връщането автомобилът беше чист и тогава ми беше посочена драскотина, за която ми казаха, че ще ми бъдат начислени 120 евро за щетата плюс 30 евро административна такса.
Показах снимките на Преслав и Мария и им обясних, че автомобилът е бил мръсен и че поради това е напълно възможно драскотината да е била налична още преди да го получа, но да не е била видима.
Не смятам за справедливо клиентът да бъде таксуван за щета, когато автомобилът е бил предоставен в такова състояние и няма убедително доказателство, че драскотината е причинена по време на неговия наем.
Като клиент повече от 10 години очаквах много по-добро отношение и по-справедливо разглеждане на случая.
Надявам се компанията да преразгледа случая и да покаже повече внимание към своите дългогодишни клиенти.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Уважаеми г-н Асанов,
Благодарим Ви за подробната обратна връзка и за това, че сте наш клиент вече повече от 10 години. Искрено съжаляваме, че последният Ви наем е довел до разочарование.
Разбираме изложените от Вас притеснения относно състоянието на автомобила при получаването му и установената при връщането драскотина. Бихме искали да уточним, че случаят вече е разгледан подробно от нашия екип и с Вас е проведена кореспонденция по имейл, в рамките на която сме предоставили информация и разяснения относно основанието за начислените суми.
Тъй като конкретният случай включва информация и документи, свързани с Вашия наем, бихме предпочели да продължим комуникацията по имейл, където можем да обсъдим всички детайли и при необходимост да разгледаме допълнително предоставени от Вас доказателства.
Ценим високо дългогодишните ни отношения с Вас и Ви благодарим за обратната връзка. Тя е важна за нас и ни помага да идентифицираме области, в които можем да подобрим услугите и процесите си.
Моля, продължете кореспонденцията си с нас на customer.service@toprentacar.bg, където с удоволствие ще продължим разговора и ще отговорим на всички допълнителни въпроси.
С уважение,
Top Rent A Car
new and clean cars
new and clean cars. everything went smoothly. I recommend
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Štola,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Fuchs,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Very pleasant and convenient service
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only complaint is that the shuttle from the airport to the head office took a long time to arrive.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Eisenmann,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Quick processing and very friendly…
Quick processing and very friendly staff in Plovdiv. Highly recommended.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Kozhuharov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Amazing staff member
The blond lady Zhana (I think it’s her name) has been the nicest and cutest person. She accompanied us the best way possible.
The process was really easy and 100% clean as we know sometimes it might be tricky with other agencies. No additional sales has been tried to be done. I recommend 100%.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Bariseau,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
They are top service all good
They are top service all good. I can recommend this company.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Stefanov,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The shuttle from the Airport to the…
The shuttle from the Airport to the Head office not working as per schedule. Me and my family has been waiting 30 min at 35' before arriving. Once it came the driver ask me for my name if is on the list?! Was not there, so we have to wait another 30 mins before next one arrived. Same situation we have winter time at -5'.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Ivan,
Thank you for sharing your feedback. We are sorry to hear that the situation made you feel inconvenienced.
During the peak summer season, there can be periods of increased passenger volume, which may lead to temporary shuttle delays. Our shuttle service is scheduled to operate approximately every 10–15 minutes.
If you are unable to locate the shuttle or your name cannot be found on the list, please contact our 24/7 call centre. Our colleagues will be happy to assist you and provide the necessary guidance.
We appreciate your feedback and hope to provide you with a smoother experience next time.
Best regards,
Top Rent A Car
Много любезно обслужване
Много любезно обслужване, автомобилът беше чист и запазен ,приятен екип готов да помогне на клиентът със каквото е по силите им .Препоръчвам ,ще останете доволни.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-жо Георгиева,
Благодарим Ви за отличната оценка и положителния отзив! Ще се радваме да Ви обслужим отново при следващото Ви посещение.
С уважение,
Top Rent A Car
The last and final time !!!
I booked a car and when I arrived at the old airport to collect it ,they left from the office just a minutes ago. Well known trick . Wait for them ,try to call them ... Nothing!!!
That was my last experience with them ,and will be the final too.
Also a friend of mine used their services and they try to charge him extra money when he go to collect the car. Hidden taxes etc..
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Portov,
We would like to clarify the situation described in your review, which is why we have also contacted you directly by email. According to our records, your last rental with us was back in 2023, so we would like to better understand which specific experience your review refers to.
Please reply to our email with some additional details so that we can look into the matter properly and provide you with a relevant response.
Kind regards,
Top Rent A Car
Машина очень тесная и неудобная внутри…
Машина очень тесная и неудобная внутри . При моем росте 183 см. ,я я ощущал тесноту от руля в ногах и сбоку ,так как руль не поднимался на комфортную высоту и из за этого плохо была видна панель управления ! По видимому это машина для людей ростом до 170 см. и меньше, хотя снаружи она выглядит большой . Единственный плюс ,на мой взгляд ,это расход бензина и плавность переключения передач в коробке автомат ! Расход бензина очень маленький , что приятно удивило !
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Pentakl,
We sincerely apologize that your experience with the vehicle fell short of your expectations. Our goal is always to ensure a smooth and comfortable journey, and we are truly sorry to hear about the discomfort you experienced regarding the cabin space, legroom, and steering wheel height.
Since your review does not mention the specific brand or model you rented, it is difficult for us to address the exact cabin layout. However, while our fleet includes a wide range of vehicles, interior dimensions vary significantly across different models. To help customers choose the right fit, we provide full vehicle photos during the reservation process, as well as additional images and video tours on our website for every car we offer.
We are, however, glad to know that the car's fuel efficiency and smooth automatic transmission were pleasant highlights of your trip.
Your feedback is invaluable to us as we continue improving our services. Should you choose to rent with us again in the future, our team would be delighted to recommend a more spacious model tailored to your height for a far more comfortable ride.
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Penchev,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Smooth and quick pick up and drop off
Smooth and quick pick up and drop off, no issues, all one could want from a car rental company. Thank you for doing a great job as always!
Happy returning customer
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Sergiy,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice small car
Nice small car, low consumption.
Not the newest, but it was perfectly fine for us two to drive around the entire country of Bulgaria for 6 days.
Paid for full protection so we wouldn’t worry about anything.
All perfect!!
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Tuti,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Would use again.
Car was very good drive, clean and in good condition.
Guys were both friendly and helpful; spoke very good English. Zero problems with collection or return. Good customer service.
10/10 would use again.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Russell,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
It was easy and fast to communicat
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth.
Recommended to take extra time at pickup and drop off because perhaps some people before you and filling some forms and so. The staff was very efficient it just takes what it takes
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Kaufman,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
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