toprent.lt Arvostelua 

Biggest Scam ever!!!!
You will never pay the advertised price! Look at other reviews no one ever does!

They are scamming you and laugh in your face about it.
Charged me 78€ for Collision Waiver when booking said 20€.
Even when I came back and asked the other guy and he laughed and told me that what I was charged was wrong but didn’t care.

When i questioned why my Full Collision Waiver is not actually a full protection she laughed and said that it is only half insurance, if I want a full full waiver I have to pay this.

She then made a price up and charged me this because I had no choice. I told her where does it say this price and she said this is her computer price.

Car was garbage. The screen wouldn’t turn on, it had a flat tyre and all the electrics were broken so couldn’t even use my phone as Sat Nav.

We were very satisfied with the car rental services provided by ADMITA.
We want to say a BIG thank you!
The customer service was excellent, fast and pleasant, the prices were great and the cars were new and well equipped.
The last time I was at Kaunas Airport, I had the opportunity to chat with an Irish citizen who has family in Lithuania and flies there frequently, often renting cars. We both agreed that Admita is the only company in Lithuania that offers such good value for money in terms of car rental prices and service quality. They have a large selection of cars and rental points in Vilnius, Kaunas,Palanga and Riga.
Thank you and see you again later!
Sincerely
Mindaugas and Irina Vaiksnoras

Definitely recommend Toprent for hassle-free rentals.

Good experience. The booking process was quick, staff friendly.

I had very good experience with this company, everything seemed clear, no extra charges, the car i got was perfect!
Thank you very much and see you next time!

Puikus ir malonus aptarnavimas ir smagu, kad darbuotojas pasiūlė man papildomai įsigyti plovimo paslaugą, nes tikrai po atostogų pačiai nesinori plauti mašinos 😁 10 iš 10. Grįšiu dar ne kartą!

10/10 experience. Quick, painless, and still having that human interaction while other companies started employing self checkouts. Here you can still get advices directly from a person.

Fast service, great cars

cheap cars, good service

New cars , comfortable location to pick up the car. Overall the best.

Excellent service from start to finish! The booking process was smooth, staff was friendly and professional and the cars are clean and new. Highly recommend this company for stress-free car rental.

Probably the best service for value that You can get in Vilnius Lithuania, i personally recommend the brand new Audi A5 wich they have.

I was pleased with the service and the car was up to the task, couldn't ask for more. Queue was a bit long, but i guess thats how it is when the rental company is most popular.

The hidden extra costs are unbelievable.
I paid upfront for the cleaning and was now charged with 100€ deep cleaning fee because it was deemed too dirty.
Upon arrival I was charged an extra 45€ for eveey border crossing. I was referred to their policy. Well, it says
Customers whose travel plans include:-driving outside the country of rental,crossing borders,travelling between states, ortravelling to different islands within the same country must advise the car hire company before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Within the EU that is inacceptable. It does not say "You will be charged WHEN crossing", but that is what happens. Do not say "MAY" apply or "certain countries" when it ALWAYS applies for ALL countries.
Cannot recommend this company.

Pre-booked car. Almost 1 hour waiting at Vilnius Airport office to get to the front desk (2 customers before me, roughly 30 min. service per customer). The car was dirty inside (debris on the carpets and floor mats, spots on the plastic panels). The renting agent "forgot" to mention, the security deposit return can take up to 30 working days (!). Vehicle must be washed and cleaned by the client before return, otherwise Toprent charges extra for the above. Stay away!

P.S. (After receiving the reply from the rental agency).

1. The safety deposits are indeed blocked on customers cedit card accounts, however it is absolutely untrue, that the funds remain reserved for 14 to 30 days, nor that this is a standard issue with any other rental agency. I happen to travel a lot and rent cars at various destinations and the safety deposit is normally released within 7-10 working days! So please refrain from telling lies.

2. The policy regarding optional cleaning (or being charged extra for returning dirty vehicle) would have been absolutely acceptable, providing your customers were INFORMED ABOUT IT BEFOREHAND! I personally learned about it only by reading the negative comments about your company, Still, if your customers either return the clean vechicles, or the are alternatively cleaned by your staff, then how come I was handed over the DIRTY car?

3. If you truly want to improve the quality of your service, then maybe at least implement the second, or even third front desk. The other agencies had even more customers waiting, yet they were all succesfully served before I could even get to your single desk, tiny office.

Extra costs for upgrade charged although never requested / lack of clear communication / no reply after two weeks : When I came to your desk at VNO airport on 8th August at 18h45 to pick up my rental car, your local representative told me had good news and could offer a vehicle upgrade. I guess because my requested car VW Polo or similar was not available. However, he never mentioned that there would be an extra cost of 99.17€ + 21% VAT for this upgrade. Otherwise, I had refused the upgrade as I have never requested it.
I was surprised to notice afterwards that this extra cost has been charged from my creditcard. You must be able to see via cameras that the extra cost has never been mentioned by your colleague on duty. I believe this is totally unacceptable and I fiel ripped. On return the person on duty that a refund would be most likely accepted but that I had to send an e-mail. After two weeks and several reminders I have still received no reply

Disappointing experience in Vilnius Airport. I should pay for car cleaning (15 euros), as it is supposed to be returned clean (never had this before). But it was not clean from the beginning. I was told that it is company policy, and I should have read it.

Car was fine, person on desk at airport wasn't the friendliest but sorted everything out quickly, few complaints.

However, returned car over 2 and a half weeks ago, still haven't received my €150 deposit back - received a report in the day it was returned saying the car was fine with no damage.

Still waiting!!!