Toolshouse Arvostelua 

I'm disappointed that my email has been ignored. I was sent a faulty shovel, and so I sent photos and asked for a refund or replacement. I have patiently waited for a response but have been ignored. It seems that after sales is not a priority. I really don't need this hassle.

We found the staff were friendly and helpful without any hard sell. We found the prices reasonable and some very good offers

Great,all was delivered safely.
Thank you kindly.All set up.Very pleased indeed..

Great price fast delivery great service

Delivered in excellent condition and time. Kept advised if delivery progress. Very pleased.

great service and product at a great price thank you

First class service, prompt delivery.

I ordered a replacement hot water tank for an instant hot water tap. THe box was fine but two of the intake outlets on top of the unit were broken off. I could get anyone to answer and of the phone lines so filled out their online form. 4 days later I finally get an email asking for photos, and when I sent them images of the damage I was accused of lying and that as I had installed it, it meant I had to book and pay for an engineer to come and survey the damage and charge for replacing the damage. They actually said that they took claims about damage really seriously and had added my photos to my file, as some kind of non-existent case against me. Zero accountability on their part, Zero customer service, and I have no recourse. Buyer beware.

Excellent communication throughout the return/refund process.

No messing about. Goods received when expected - also good value for money

Ordered goods. 7 days later contacted company only to be told order had still not been processed!! Requested a refund but instead they continued with the order ignoring my request. Another 3 days and goods still not received. Not apology, nothing. Buyers be warned!

They were completely on time and the person delivering it was very friendly

I ordered for the first time from Tool House. the parcel came damaged. i emailed them and told them 2 items were missing they were prompt with reply and sent replacements straight out.
highly recommend for anything you need.

Thank you for a great service and definitely be using again.

I ordered three drain none return valves and was then told I only needed two. Within three minutes of ordering, I emailed the Tool House explaining the error. Had a rude email stating they would be charging a 10% handling fee, when i questioned this i then got this email
I am sorry but it is your mistake not ours, we processed your order, we spend time and resources to process your order and now to change all the order and package because of your mistake.

I ordered an insinkeraytor hot water tank which arrived the following day. I'm very pleased with the product which was very easy to fit in existing place. Excellent Service.

Excellent air conditioning unit, very competitively priced, delivery within the timeframe given. However the Parcelforce tracking was awful, I did not know which day it was coming and according to tracking was still at the depot when it was actually in my house.

Order was cancelled by Toolhouse. They need to get their inventory correct. Probably won't order from them again

I needed a large transformer for my commercial pressure washer and tried several tool shops and suppliers online but could not find a suitable transformer for my machine until I came across toolhouse and saw that they had a large transformer in stock after ordering it and using it to power my pressure washer, I am so delighted and would recommend toolhouse to anyone.