I did not recieve my order with the packaging
I sent the a complaint about the issues stated below twice and still have not recieved any feed back from info@toolshop.co.uk. The email i sent contained pictures of the packaging and also copies of the shipping information included in the package. Please have someone contact me about my order and what action is being taken. I have also contacted Parcel Force about the issue as well. They need a claim issued by the sender. Statement of email below:
To Whom It May Concern:
This is the 2nd time I have sent an email in reference to the below issue. Please respond with update of measures taken in the order issue below.
I just received a package today in the mail. The wrapping on the package was opened upon receiving. The package was signed for by personnel that were unaware of what was intended to be delivered. All that was in the package was a large catalogue. The missing items would be 2 wrenches part description “Draper 17024 (156) 3mm X 3.5mm Elora Midget Double Open Ended Wrenches”. I am not certain if the wrenches were supposed to be inside the wrapping with the catalogue or not. Please confirm order. I did not receive the wrenches with this package. Since this item was shipped from out of country it could be possible that Customs may have opened the packaging or the packaging was damaged from delivery method. Please reply with information about order status and or lost items. I have included pictures of the packaging. Also the shipping and invoice slips as and attachment.
Thank you,
Sam Garbel
Assembly Supervisor (Shoku-Cho)



