Tech was ok for the time - support is horrific - company shrouded in mystery
When I signed up for this program, I was interested in writing and illustrating a book. The writing was good, as long as I didn't care about duplicative scenes through out the chapters and character consistency. I let the first renewal go by, thinking they would improve some because assistive writing was basically in infancy at that point. I lost interest and thought I had cancelled, but the cancellation wasn't complete or I forgot, not sure which one.
On July 20th, I was charged a renewal fee unexpectedly. I wrote on July 21st, within the 3 day window of satisfaction, and got no response. I gave them a few days and, with no response, wrote to them via the website. Still no response. Today, August 3rd, I wrote to them again with a final demand.
The cloaked website registration should have been a clue for me that the owner is shady AF. Probably some techy teen in his grandma's basement raking in millions using AI technology in a non-conformed way.
Regardless, I'm going to have my bank reverse the charges tomorrow if I don't hear from them, then put in a formal complaint to the BBB.
