TONI&GUY Arvostelua 2 081

I’ve been coming to Toni & Guy for a some time now to have my haircut with Gino, and he is excellent as always, I’m always very happy with the results and the professional service he provides.

However, I was quite disappointed during my recent visit when it came to the hair wash. The basin I was shown to was full of hair and product residue - it looked very unhygienic, dirty and honestly quite unpleasant (“very yuck”). When I mentioned this to the young lady who's about to wash my hair (sorry, I don’t know her name), she told me to use another basin but unfortunately, that one was in the same condition. I had no choice but to continue, though I felt very uncomfortable and concerned about cleanliness.

I also feel that the young girls who assist with the hair washing could improve their customer service skills. A friendlier and more attentive polite attitude would make a big difference to the overall experience.

Gino’s work is outstanding, and that’s why I continue to come back to Toni & Guy. I just hope the salon can take more care with hygiene and staff training so that every part of the visit reflects the same high standard that Gino always provides.

Holly was amazing

1 word: Davinia

She is theeee sweetest soul and knows.exactly what to fo without being an OTT im a designer hairdresser.....quiet beautiful experienced artist.
Love her to bits and lovely to see pierre again too, lovely man.

Terrible experience. Should I blame the shop or Royal Mail? Either way , they are aware that I haven’t received the ordered item. Apparently it has been returned to them so at least if you are not resending it credit my account.
When I next have my hair done in a few weeks at your franchised shop, do you think that I will wait until my hair is finished and then refuse to pay? That is effectively what you are doing.
I now have found the problem. You have sent my package via Royal Mail. It has been delivered to Leamington Spa and therefore you have washed your hands of the problem. I live in St Albans. It has been effectively stolen. Stop using thi delivery service, refund my money and I may be vaguely content. A month waiting, no response from you , never again

I went to get my thick curly hair cut into small layers but they cut chunks out my hair and my hair is ruined because of them and I've went before and it was fine because I had straightened my hair

My mum had an appointment booked but fell ill at the last minute and wanted to rearrange (not cancel) her appointment, however not only was the store she was going to closed the day before the appointment, but she also was then charged £30.00 for a cancellation fee, which is awful considering it's not her fault she became ill!! What makes it worse is that she couldn't even remove her card details from her account to prevent the payment going through - what kind of customer service is that where the customer is being penalised for being unwell??? We got in touch with the customer service number and they wouldn't pick up and so now she's anxiously awaiting a £30 charge for an appointment she didn't want to cancel, just rearrange. Absolutely shocking, especially in this day and age when things are expensive enough as it is!

Friendly staff, however Toni & Guy hairdressers aren’t trained to do thick straight Asian (Japanese/Chinese/Korean) hair and don’t know how to do layers. They make you pay more for having thick hair too. Very overpriced for basic blunt cuts.

I called Toni and Guy Leatherhead to book an all over hair colour today at a cost of £80. I asked if it was possible to not have a blow dry. My hair is very naturally curly and I prefer to see the finished results as I would naturally wear it. I asked if it could be just dried but not styled. I was rudely told that I would have to have a blow dry and pay an extra £30 on top and the best they could do if I didn’t want that finish was to get ‘their most junior technician to literally just blast it dry’.

I think Toni and Guy need to move with the times and accept different hair types and ethnicities. Not everyone’s hair conforms to the standard straight type. Some customer service training would also be good.

Professional, quick and with the fantastic results- nothing more to ask for!

They didn't listen to anything I said and did what they wanted and had me sat there for 4 hours. I only booked in for a haircut. It resulted in a horrendous hairstyle with no consideration towards me and what they were putting me through. The student just stated that she had to pass on a particular process and that was that. I felt taken advantage of, my back was hurting and was upset that I just wanted to leave having been there so long. The student had finished but then had the cheek to say that I had to wait for the instructor's say so that I could leave and I could not leave until she signed me out. At this point it was nearly 5.30pm. I just got my coat and left with the student chasing me down the stairs for what I presume to make me sign out. I left the building as no one stops me from leaving anywhere especially when being given such a bad experience.

Kaz is the most experienced hairdresser I have ever been to. She knows what suits me but still listens to my preferences. I cannot recommend her highly enough.

Katrina and her team are always so helpful, Katrina always full of suggestions with colour and cut…. Highly recommend x

Great colourist who listens to what I want and gives advice.
Same with the stylist

Was seen by Drew. She was polite and friendly and highly knowledgeable and gave the best advice on how to cut my hair. I came in feeling low due to hair loss and thinning and just had dead hair which I wanted to just chop off completely! Drew reassured me, gave me the best haircut and I left feeling more confident! Will definitely be back to see her again!

I went to their Chelmsford branch, very bad experience. My highlight was orange, which is the last thing I wanted, and I was about to go on holiday. Then I went to the Stratford branch, and I was happy with my hair colour, so it depends on what branch you go to and the stylist.

ad gone wrong and still needed correcting elsewhere.

I’ve spent a huge amount of time trying to resolve this and was met with very little accountability. For a brand with Toni & Guy’s reputation, the whole experience was incredibly disappointing — especially for something I had planned around a special occasion.

I wouldn’t return and I’d advise others to be cautious, particularly when booking ahead of important events.

Excellent. As usual Rob was phenomenal. Went for a restyle and gave great advice and turned out to be probably the best cut I’ve had The cut compliments my face shape, it takes years off my age (according to my friends) and looks great!

Great staff. Everyone makes you feel welcome and important. Friendly environment and everything is done to make your visit enjoyable and always pleased with results of my visit.

Super cut by Katrina after disastrous one at another Salon. Staff very friendly and professional.
Thank you!

My experience was great--from the wash and the soothing massage, to the haircut with Ella, charming and witty as ever, who cut it into a more manageable style that looks beautiful and will be more manageable. It feels great now! The whole service was worth the money.