TOG24 Arvostelua 

This review relates to customer service on a store bought item
Mia Hoody. Worn for less than a week and washed once. Item covered in pills ,especially in the underarm area but bobbles all over the garment.
Thought I'd bought a quality item from a reputable retailer.
Contacted customer services who suggested I return the item to store, but this is a 30 mile round trip. They then offered a free returns label for faulty goods. All good, item recieved back with them and refund was agreed. However I had to ring in for them to process a refund to card. When I did
this I was told the card machine was only available 3 days per week as they share with another site. They could arrange to call back on Wednesday- this is only
between 10 and 230 mind you or I could call back myself Monday Wednesday or Friday
Bit long winded for a major brand dint you think? think ill stick to Primark in future

Good quality clothing at value prices as a sale on! Staff very helpful and friendly.

Have only one TOG24 shirt which was a present so was delighted to come across the shop and even more delighted to find the shirt. Great shirt and great price. Very friendly and helpful staff also.

Fabulous customer service
Second time I’ve been to the store in middlebrook Bolton and served again by Colette.
She gives fabulous caring knowledgeable customer service
Took my parents in with me yesterday and we all bought a coat. And again Colette gave the same service ten out of ten Naturally kind person who went above and beyond, my mum disabled and can only move one arm, she helped her in every way 👍👍👍. Had to write review. Thank you Colette 👍👍

I would rate higher but Rebecca and Hayley just left the chat while serving me without any notice.
That is medieval move.
Good customer service over the phone

Great value
Anna who served us at your middlebrook bolton store was very helpful

Fantastic customer service from Michala and Liv at Ashford Outlet Tog 24 shop today! Nothing was too much trouble. Got two coats with their help. Can not praise them enough! They were friendly, knowledgeable and helpful. Made my shopping trip so much easier thank you! Will definitely be back!

Shop assistant was brilliant thanks

Staff at Clarks Village store were brilliant. Friendly, helpful and nothing was too much when asking for different sizes that weren’t on display.

I cannot be more pleased with the service I received at the Swindon outlet centre. I wish I had the name of the gentleman who served me today - helpful and informative, and very kind. The way service should be. Unlike so many other stores, we were allowed to shop until we needed help, and we were not hassled during our visit.

Helpful staff & great products

Nice, helpful and friendly staff. They carry a great range of new Tog24 stock and also sale/sample/faulty stock. Something to suit every budget. Sarah is lovely and very helpful. Dog friendly too 💖

Bought a hoodie around Christmas. Washed once and followed care instructions, it is literally covered in bobbles, looks terrible.

The staff very friendly and helpful product good quality

Braehead staff always has perfect selection of products on display.
Will be back. 👍

Excellent
Friendly, helpful staff.
Plenty of sizes available for the products in store.

Have bought a few items since Christmas but only just been told about rewards programme which is disappointing however In love with the products I purchased….ski goggles and mittens, cross body travel bag, long shower proof coat…..oh and a short shower proof coat 😁 all really good quality, weatherproof, warm and lovely colours 🥰

Served by two lovely sales assistants, who we were able to have a quick chat
Keswick Tog 24 rules

Having had a previous positive experience at the York McArthur Glen branch of Tog 24 we returned yesterday. The assistant, an older lady, was abrupt & unhelpful to the point where I turned round & said 'we'll go somewhere else' & walked out.