Good service, though delivery is quite slow, but everything turned up eventually. The heated base layer trousers are wonderful. They are thicker than I expected.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Näytä lisää
Yritys on vastannut
I spent $800 on 2 full sets plus 1 top for myself it stopped working I sent video footage showing how it would turn off after 30 seconds Tess from the company emailed me and said they would replace it... Näytä lisää
Yritys on vastannut
Very helpful customer service. Answered questions about confusing sizes ( there is now an excellent size chart and advice on the site) and other matters patiently and clearly. The pants are perfect... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Yhteystiedot
Yhdistynyt kuningaskunta
- help@toastybody.com
- toastybody.com
3,5
Keskitasoinen
342 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 86 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Staying toasty in my long-sleeve top…
Staying toasty in my long-sleeve top while cheering on the kids in their winter sports! Highly recommend this to all the other mums freezing on the sidelines.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your fantastic review! We’re thrilled to hear your long-sleeve top is keeping you warm while cheering on the kids from the sidelines. 😊
Your recommendation means a lot to us, and we’re so glad you’re staying toasty through those chilly winter sports days. Thank you for your support! 💙
Great communication and quick to…
Great communication and quick to respond to me.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re glad to hear our team communicated well and responded quickly. We really appreciate your support! 😊
My order was sent to the wrong address twice…
My order was sent to the wrong address and returned. I informed you of the correct address but you then sent it to the same wrong address. You then suggested I should contact the Courier, but gave no information about who the Courier was.
NOT IMPRESSED!^
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re really sorry for the repeated delivery issue and the frustration this has caused. We understand how disappointing it is when an order is sent to the wrong address more than once and communication hasn’t been clear.
Please send us your order number, and we will immediately check the courier details, confirm the correct shipping address, and arrange a proper resolution for you. We appreciate your patience and the chance to fix this properly.
Frustrating experience.
I have had nothing but trouble with Toasty Body.
I received the jacket (not great quality) and waited for the battery.
After a considerable amount of time waiting I decided to contact support to track the battery. I was given an automated message saying it couldn't be sent to my postcode. If this was the case why didn't you email me to notify me, instead I had to follow up. I was told to give an alternative address which was given only to receive another automated message "we cant send to this postcode". I was then asked to give a postage address in a different country WHAT THE! If you cant send to a country dont accept the order, its easy!!!!
After an ongoing battle with automated bot messages that are extremely frustrating, I have not been offered a refund and I have no way to receive the product, instead its been left to me to try find an address somewhere in the world they will send to. TOTAL SCAM with the worst bot support ever.
Im mostly upset as I bought this jacket for my daughter with medical conditions for these colder months (she was excited to have a heated jacket), now my money is wasted and still need to find something for her. Very upset.
EDIT TO REPLY FROM TOASTYBODY: You have my number, I have sent so so many emails and not once have I had a reply like this (acting helpful), you are using completely different language in public to what you do on email this is extremely dishonest.
UPDATE: We received refund on the battery but my review still stands, I didn't receive any real customer support until I wrote this review.
Terrible support, cheap product, lengthy resolution, frustrating experience overall.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re truly sorry for the frustration and disappointment this experience has caused. We completely understand why you’re upset, especially given that this was purchased for your daughter and the battery issue has prevented her from using the jacket as intended.
We sincerely apologize for the lack of proactive communication regarding the shipping restrictions and for the inconvenience caused by repeatedly requesting alternative addresses. We understand that this has fallen far short of your expectations.
Please send us your order number, and we will personally review your case and work toward an appropriate resolution, including refund options if delivery of the battery is not possible. We appreciate you bringing this to our attention and the opportunity to make this right.
Have brought your meduim heated pants…
Have brought your meduim heated pants and are way to small. Have asked multiple times for return of address to exchange for bigger size, yet they are asking for a picture of my husband wearing the heated pants. If he tried to put the pants on he will damage the pants! I have sent many photos of pants in question yet they still insisting of hubby to try them on. Humans know when a garment is to small for them to wear, yet they are still insisting hubby to try them on, is just ridiculous unless they want to say..oh sorry you have damaged them and we cant exchange them!! And use that as a excuse.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re sorry for the frustration and the back-and-forth you’ve experienced — we understand how difficult this situation must feel.
The request for a fit photo is only to help confirm sizing so we can ensure the correct replacement is issued, but we completely understand your concern about not wanting to risk damaging the item.
Please don’t worry — we can proceed without that if the item clearly hasn’t been worn. If you can resend your order number, we’ll escalate this and arrange the correct return/exchange address for the larger size right away. We appreciate your patience and will get this sorted for you.
Great vest
Great vest - keeps me warm and the battery lasts ( on avg) 10 hrs .. handy on long walks .
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re really glad to hear the vest is keeping you warm and that the battery life is working well for your long walks. We appreciate your support!
Has taken a month and still not…
Has taken a month and still not received my order.
Would not recommend at all as they say they can not refund either.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re really sorry to hear about the delay and the frustration this has caused. We completely understand how disappointing it is not to receive your order on time.
Please send us your order number, and we’ll urgently check the status of your shipment and work with you on the best possible resolution, including a refund if appropriate. We appreciate your patience and the opportunity to help resolve this for you.
Over the moon with the premium customer service
''I'm over the moon with the premium level of customer service I received." Excellent frequent communication and prompt solution to my sizing issue. All my requests were replied to either same day or next, a wonderful solution provided with positive outcome the next day. The jacket is great quality & so comfortable. Definitely will purchase again and will recommend to my friends and family.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you so much for your amazing review! We’re thrilled to hear you were happy with the communication, quick resolution, and that the jacket is comfortable and great quality.
We truly appreciate your kind words, recommendation, and support — we look forward to serving you again! 😊
Absence de réponse à ma demande de modification d'adresse
Bonjour,
J'ai eu un problème avec cette plateforme à la période de Noël dernier. Il me manquait dans un colis un produit qui m'avez quand-même été facturé. J'ai dû bloqué mon compte PayPal pour éviter les prélèvements en attendant qu'ils traitent ma demande. J'ai fini par être remboursé. Aussi on ne peut les contacter via le chat en, nous indiquant qu'ils vont nous répondre dans une heure ce qui est entièrement faux ! Aujourd'hui je veux commander un produit et je ne peux rien valider car il faut modifier mon adresse et ça ne peut se faire qu'avec eux, le problème c'est que j'attends toujours que qu'ils répondent à ma demande depuis ce matin 9h et j'ai bien peur qu'ils m'ont blackiste par rapport à ma dernière mésaventure. Je ne recommande pas du tout cette plateforme, très très très déçu !!!!!
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re really sorry to hear about your previous experience and the frustration you’ve had, especially during a busy period like Christmas. We completely understand why this has left you feeling disappointed.
Regarding your current issue, there is no blacklist or restriction on your account. If you’re unable to update your address or complete checkout, this is something we can absolutely help you resolve.
Please send us your order details or the email linked to your account, and we will prioritise your request so you can place your order without further delay. We appreciate your patience and want to get this sorted for you as quickly as possible.
They listened to my concerns and…
They listened to my concerns and understood the issues I was experiencing
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re glad our team could listen to your concerns and understand the issues you were experiencing. We truly appreciate your support! 😊
Needed help with an order
Needed help with an order, and customer service was very helpful. The product is great, soft and warm.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re glad our customer service could help with your order and that you’re enjoying the soft warmth of the product. We really appreciate your support! 😊
i didn’t get my package right away
i didn’t get my package right away, and customer service was so quick to respond and truly cared about my situation. i’ve recommended to many people!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you so much for your fantastic review! We’re thrilled to hear our heated base layer stands out as the finest heated garment you’ve owned. It’s great to know it keeps you warm even before turning it on — and extra toasty when you do! We truly appreciate your support and kind words about our customer service. 😊
Awesome quality!
Awesome quality! Better than expected! Heats up quickly! Fast shipping! Looking to order again! Thank you!
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you so much for your amazing review! We’re thrilled to hear the quality exceeded your expectations and that you’re loving the quick heating and fast shipping. We truly appreciate your support and look forward to serving you again! 😊
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re glad we could provide a replacement and get things sorted for you. We appreciate your support! 😊
Cosy and warm
Great communication and fast shipping.
The product is nice and true to size.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your review! We’re glad to hear the product is cosy, warm, and true to size, and that our communication and shipping met your expectations. We really appreciate your support!
Sizes run extremely small
Sizes run extremely small, but Customer Service was on it from the get go. They bent over backwards to make sure I got what I wanted. Didn’t get a chance to wear it yet because by the time I got it it wasn’t cold anymore.
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, thank you for your feedback! We’re glad our customer service could help resolve the sizing issue quickly and make sure you got what you needed. We hope you’ll get the chance to enjoy it when the colder weather returns. We really appreciate your support! 😊
¹to Tess Simene
¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can return these products. Please advise
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re sorry to hear that the previous resolution wasn’t satisfactory, and we completely understand your concern.
Please send us your order number so we can review your case and provide the return instructions and address for sending the item back. Once received, we’ll arrange the appropriate credit to your account. We appreciate your patience while we sort this out.
They "lost" my first order, missing items from the second
They "lost" my first order. Took 17 days to get half of the resent items and the thing that makes it work, the battery, hasnt even shipped yet. (order 14221 and 14193) and No response from customer service, no phone number, states support is from 8am-6p but doesnt bother stating what time zone so totally useless there as well. 44% 1 star reviews speaks for itself. This stuff is all china made crap, avoid this company at all cost. Also, each and every response you provide on here is blatantly A.I. trash. You can't even take the time to have a human reply. The epitome of bad business and laziness. At least train your A.I. to switch up the responses a little, its actually comical to go through and read them all.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re very sorry for the ongoing issues with your orders and the frustration this has caused. We completely understand how upsetting it is to receive incomplete shipments and have trouble with customer support.
Please share any preferred contact method, and we’ll personally review Orders #14221 and #14193, escalate the missing battery shipment, and work to resolve everything for you as quickly as possible. We truly want to make this right and appreciate your patience.
I am currently still waiting for an…
I am currently still waiting for an order placed on 11 March which appears to be lost with Evri I am receiving no help here this is causing much stress to myself the 2 companies seem to be passing the buck НОЗСЕА0058075778 gilet
14154
ZC58084149599 power bank
I would like a full refund please
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Toastybody
Hi there, we’re really sorry for the stress and frustration this has caused — we completely understand how upsetting this situation is.
Please share your order number with us, and we’ll personally take over the investigation with the courier and work toward a resolution for you as quickly as possible. We’re here to help make this right.
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