This is my second time ordering with To All My Black Girls. AGAIN, a terrible time with shipping. The first time, ordering to Italy, shipping was delayed, there were mistakes and they unfortunately ex... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
A perfect experience from start to finish! I appreciated the consultation on WhatsApp prior my purchase as it helped to reassure me. It’s also a big plus that a colouring service is offered (I alway... Näytä lisää
Yritys on vastannut
As a first-time weave wearer, I was very keen to get good-quality hair! After some research and reading through the reviews (which were so so helpful) I went ahead and ordered the straight kinky hair... Näytä lisää
Yritys on vastannut
I was searching online for a wig to use for an upcoming family event and came across this hair brand. What really won me over was their name and the fact that they’re a black owned business. As soo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are To All My Black Girls. A brand dedicated to the needs of black women. We specialise in the highest quality natural textured hair extensions that are designed to blend well with African, Caribbean and mixed natural hair types. We pride ourselves as experts in the natural hair market and even offer a 60-day quality warranty just to prove this. Our aim is to uplift and empower black women through our products and services.
Yhteystiedot
Unit 18 legacy house, Hanworth trading estate, Hampton road west, TW136DH, London, Yhdistynyt kuningaskunta
- 07413339196
- cs@toallmyblackgirls.com
- toallmyblackgirls.com
4,0
Hyvä
54 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have been a customer for a number of…
I have been a customer for a number of years and, whilst I have had a mix of experiences over that time, this recent situation has been extremely disappointing.
I received bundles with a texture issue which the company later acknowledged was due to a batch problem. My concern was not simply that a mistake occurred, but that products with known inconsistencies still appeared to be sent out, raising concerns around quality control and accountability.
I then ordered an alternative wig, only to experience the same issue again.
I initially attempted to resolve matters privately before leaving a review. Following this, I was contacted and advised that a refund would be processed upon return of the items. I returned the products promptly, provided proof of delivery, and repeatedly followed up due to inconsistent communication and changing timelines regarding the refund process.
What has ultimately been most disappointing has been the handling of the situation. Rather than a straightforward and professional resolution, the communication became defensive at times, with pressure placed around my review instead of focusing on resolving the issue efficiently.
Most concerningly, despite a refund being agreed, replacement items were then dispatched without my agreement, even after I had already purchased alternatives due to the delays experienced.
Mistakes can happen in any business. However, accountability, professionalism, clear communication and respecting agreed resolutions are equally important when things go wrong. Unfortunately, this experience fell short in those areas.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
We are sorry you feel disappointed, however we do need to clarify that this review does not reflect the full circumstances of the return.
When you first raised your concerns regarding the texture, we acknowledged the issue and offered you a 40% partial refund as a gesture of goodwill and took full accountability for the situation. You later decided not to proceed with that option and instead requested to return the items for a refund. This was agreed on the understanding that the products were unused and returned in their original condition and gave us the assurance that the products were unused.
Once the items were received and inspected, it was clear that not all products met our returns policy. Some of the returned items appeared to have been washed, used and/or altered, with parts of the product missing. As a result, they were no longer complete or in a resellable condition, meaning we were unable to issue a full refund for all items.
Assessing a product does not require washing, brushing, separating, wearing or otherwise altering the hair, particularly where the concern raised related to texture. As the items were no longer in their original, complete and resellable condition, we were unable to issue a full refund for all items.
A refund has been processed for the accepted item, and the non-refundable items that were were not in a resellable conditions were been returned to you not replacements.
We always aim to resolve customer concerns fairly and being a long term customer whom we appreciate, we went out of our way to accommodate all your demands, including covering the cost of the return postage. However, we must also apply our returns policy consistently. Hair products must be returned unused, unworn, unwashed, unaltered and complete in order to qualify for a refund.
Great service
Product arrived promptly, packaged beautifully. Not used yet, but seems lovely quality.
12. helmikuuta 2026
Vastaus yritykseltä To All My Black Girls
Thank you so much for the lovely review. we hope you love it when you get around to using it.
I bought some yaki weave/sew in and it…
I bought some yaki weave/sew in and it was shipped to Spain. I am delighted with the quality of the hair. I think it's the best quality weave I have seen and will buy again. The customer service was excellent.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Thank you so much for taking the time to leave such a kind review 🤍
We’re really happy to hear you loved the quality of our hair and that it arrived safely in Spain. We are the only company known to offer a 60-day quality warranty and thats why we are the No1 curly hair extension brand in the UK so you definitely came to the right place!
We’re also glad our customer service made your experience a good one. Thank you again for your support, we’d love to have you shop with us again.
Beware!!!
Beware. Order Never Received.
I ordered on November 4th and it is now December 7th still not received my order!!!
I paid just under £200 for my product. This is disgraceful. They have lied about the delivery and still have taken my money without sending me my order!!
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Amazing experience!
Start to finish great experience. Anu was so helpful. We spent at least 30 minutes on the phone discussing the hair options and textures and I felt comfortable ordering then and there. The customer service was excellent but the quality of the hair even more so! Will 100% use them over and over again. Thank you so much for helping me love my curls!
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Thank you so much for your lovely review! 💕
It was a pleasure helping you pick the right texture, and I’m so happy you love the hair and your curls even more. We truly appreciate your trust and can’t wait to serve you again!
came quick hair good quality easy to…
came quick hair good quality easy to blend but was expecting more bundles
29. lokakuuta 2025
Vastaus yritykseltä To All My Black Girls
We’re happy to hear you loved the hair and how well it blended! Thank you for sharing your thoughts. We appreciate your feedback and support.
Vastaus yritykseltä To All My Black Girls
Thank you so much! 🤍
We’re really glad you’re happy with the bonnet and that it arrived quickly. We appreciate your support and hope you enjoy it for a long time ✨
My first weave!
As a first-time weave wearer, I was very keen to get good-quality hair! After some research and reading through the reviews (which were so so helpful) I went ahead and ordered the straight kinky hair from To All My Black Girls. Of course, I awaited with anticipation but there was a delay with the shipment. I appreciated Anu's honesty and transparency and quick resolve to the situation (as this was the first time that they delivered to the UAE). The quality though is absolutley amazing, and is definitely worth the wait! I highly recommend and will be purchasing some more hair very soon!
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Thank you so much for trusting us with your first ever weave, that honestly means a lot 🤍
We really appreciate your patience with the delivery and your understanding while we navigated our first shipment to the UAE. I’m glad the communication and transparency helped, and even happier that the hair itself was worth the wait.
Hearing that you’d recommend us and plan to purchase again truly makes our day. Thank you for the support and for choosing To All My Black Girls we’re so glad to have you with us 🖤
Truly the BEST hair extensions i have…
Truly the BEST hair extensions i have ever bought. Straight out the pack the hair is super soft and does not smell. The hair also matches my natural hair perfectly! Shipping was fast and I love the packaging too. This is the only brand I’ve heard of offering a 60-day guarantee which is amazing but from what i can see, I wont be needing it. I’m just so happy its a black owned brand based in UK that has something for us!! 10*
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Wow, thank you so much for this incredible review 🤍
We’re honestly so happy to hear how well the hair matched your natural texture and that you loved it straight out of the pack, that’s exactly what we aim for.
It means a lot that you noticed the care we put into our packaging and our 60-day guarantee, and even more that you feel confident you won’t need it. Supporting a Black-owned UK brand truly means everything to us, so thank you for trusting us and for the love.
We appreciate you so much & welcome to the family 🖤!
The hair quality is lovely it really…
The hair quality is lovely it really matches my natural hair
28. heinäkuuta 2025
Vastaus yritykseltä To All My Black Girls
Hi F Tapper,
Thank you so much for sharing your lovely feedback! 💖 We’re so happy to hear the hair matches your natural texture so well, that’s exactly what we aim for.
Vastaus yritykseltä To All My Black Girls
Hi Mary,
Thank you so much for your kind words! 💖 We’re delighted to hear you’re happy with your product, the quick delivery, and our service. It truly means a lot to us.
Absolutely amazing
Absolutely amazing! The hair quality is perfect—soft, natural, and exactly what I was hoping for. A flawless match! The customer service was truly 5 stars: super helpful, responsive, and so friendly. I’ll definitely be purchasing again in the future. Thank you so much! :)
9. heinäkuuta 2025
Vastaus yritykseltä To All My Black Girls
Hi Alex,
Wow! Thank you so much for your amazing feedback! 💖 We’re thrilled to hear you found the hair quality perfect and a flawless match, and that our customer service made your experience even better. We can’t wait to serve you again in the future!
Nice silk material
Good quality silk material for the kid’s bonnet, however the band texture could be improved on (a softer band) for added comfort, especially because it is made as a one size fits all for kids, including infants.
29. kesäkuuta 2025
Vastaus yritykseltä To All My Black Girls
Hi Titilope,
Thank you for your feedback! 💖 We’re so glad to hear you’re happy with the quality of the silk material. We also appreciate your suggestion about making the band softer for added comfort, especially for little ones. I’ll be sure to share this with our product team so we can look into improvements.
Decent quality but overpriced
Decent quality but overpriced. Volume was less than expected. Delivery took about 2.5weeks. Had to pay extra to get the item shipped even after paying for shipping.
18. kesäkuuta 2025
Vastaus yritykseltä To All My Black Girls
Hi Eso,
Thank you for taking the time to share your feedback with us. I’m glad to hear you found the quality decent, but I’m truly sorry the experience didn’t fully meet your expectations.
We always aim for transparency in our pricing and shipping costs, so I completely understand your frustration about having to pay extra after already covering shipping fees, especially with the delivery taking longer than expected. I’ll be passing this on to our team so we can review and improve both our shipping timelines and how costs are communicated upfront.
Your feedback is invaluable in helping us do better, and we appreciate you giving us the chance to address it. 💛
I love it!
A perfect experience from start to finish! I appreciated the consultation on WhatsApp prior my purchase as it helped to reassure me. It’s also a big plus that a colouring service is offered (I always felt like this was missing from other suppliers).
The hair arrived in a neat box with a silky interior which I appreciate as it keeps the hair moisturised when stored. It also came with an instruction leaflet. The hair feels soft and of high quality.
Overall I am beyond happy!
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Thank you Anna, I am so happy that we were able to meet your specifications as per your request and that you love your hair and the packaging. I can't wait to see the pictures and I'll be happy to serve you once again. Lots of Love Anu x
Exceptional Customer Service
This company provides exceptional customer service. They provide comprehensive advice and information on all products and how to maintain the quality of hair. They exceeded my expectations and I would repurchase from them again
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Thank you so much, Nicole! 💕 We’re thrilled to hear that you had a great experience with our customer service and products. Your kind words mean the world to us! We can’t wait to serve you again.
Amazing product
Amazing product , really quick delivery. Love the items bought. Second time buying from them and truly in love
3. tammikuuta 2025
Vastaus yritykseltä To All My Black Girls
Hey hun, thank you so much for your kind words and continued support! We're happy to hear you love our products and service. Looking forward to serving you again soon! 💜
Exceeded my expectations
I was searching online for a wig to use for an upcoming family event and came across this hair brand. What really won me over was their name and the fact that they’re a black owned business.
As soon as I unboxed my package, all I could say was, wow! I wasn’t expecting them to exceed my expectations and the best part is that my order arrived right on time! I’m so loving my kinky straight wig and the free hair bonnet.
Thank you TAMBG for making this woman a happy customer!!!
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä To All My Black Girls
Hey hun, thank you so much for your lovely feedback! We’re so happy to hear that you love your kinky straight wig and the free hair bonnet. It’s always our goal to exceed expectations, and we’re so glad we could make you a happy customer.
We truly appreciate your support for our black-owned business, and we look forward to serving you again soon! xx
Vastaus yritykseltä To All My Black Girls
Thank you so much for your kind words and positive feedback! We're happy to hear that you found our service helpful. Providing great customer support is at the heart of everything we do.
If you ever need anything, have questions, or just want to say hello, we're always here to assist you.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.