Missing item,defective product, and no response from seller
I contacted the seller immediately after receiving the package because one item was missing and another was defective. I made every effort to resolve the issue directly, sending a total of six emails over the course of nearly a month.
The seller initially responded and even acknowledged that the problem was due to their own oversight. However, after that, they stopped responding entirely. Despite multiple follow-ups, I have received no resolution, no replacement, and no refund. My email tracker also indicates that my messages have been opened, yet they continue to ignore them.
It has now been almost a month, and the return deadline is approaching. As a customer, I find this level of after-sales service unacceptable. I would not recommend this seller based on my experience.