TI SENTO Arvostelua 

Prachtige set oorbellen met een ring Helaas ging het mis bij de levering. Kon het in de winkel terug brengen. Binnen een week kwam gelukkig mijn bestelling binnen.
Kreeg netjes nog een mailtje terug van de klantenservice hoe het gegaan was . Vind ik toch netjes van jullie.

Ik had een armband gekocht, barcode 8717828244647, met de eerste keer dat ik hem heb gedragen was het clipje losgekomen
Had ik het teruggestuurd omdat ik garantie had, ze konden hem niet maken en hebben me een nieuwe gegeven en die ging weer kapot maar omdat ik geen garantie meer had omdat de armband al een keer kapot ging

I would like to share our very positive experience with TI SENTO – Milano customer service.
I purchased a ring from which the pearl unfortunately came off. While the local retailer refused both replacement and repair, the situation was completely different when we contacted TI SENTO – Milano directly.

Their customer service was exceptionally friendly, professional, and fast. We were offered a fair solution and even given the opportunity to choose a brand-new replacement ring. The whole process was handled with genuine care and efficiency, which made a disappointing situation turn into a very positive experience.

We are truly grateful and happy with the outcome. This is customer service at a very high level.
Wishing the TI SENTO team all the best for the New Year!

Goede en correcte klantenservice. Er was een juwelenbox beloofd. Niet meegekomen. Toch netjes later bezorgd. Mooie armband. Goed verpakt. Website kan bij sale wat actueler. Maar over het algemeen heel tevreden

Zeer tevreden met de service van Ti Sento. Ondanks dat de ketting van mijn vrouw al geruime tijd buiten garantie was kostenloos een vervangende ketting gekregen. Prettige communicatie en fantastische service.

Bijzonder goede service nadat wij een lege verpakking hadden ontvangen zonder dus het product van Ti-Sento werd er meteen een nieuw product gestuurd in een betere verpakking ook. Dankjewel voor de goede service. Zo kunnen wij onze jongste dochter met kerst haar cadeautje geven.

My ring got damaged and the TI Sento team made it very easy for me to submit the issue and to send the ring back for repair - friendly, professional, supportive and great Customer Service!

I had a fantastic experience with Ti Sento Milano. The quality of their jewellery is truly excellent, beautifully crafted and exactly what I was hoping for. I also had a small issue with my order, and their customer service handled it quickly and completely stress-free. It’s clear that they are genuinely customer-centred, and that really sets them apart. I would highly recommend Ti Sento Milano to anyone looking for beautiful, high-quality jewellery and outstanding service.

Retour vanuit België
Kijk en denk goed na vooraleer online te bestellen. Gezien de oorbellen niet in voorraad waren bij Juwelier Nys Kortrijk, dan maar via de webshop besteld. Zopas retour aangemeld , gezien ´oorbellen te klein’ , aanrekening van 12,94€ .

Sweet little ring.

Hi. I order zodiak necklace. Pendant is very nice , lovely but chain which is coming with it very poor quality......much worste as is look on a foto.

Fantastische service van TI SENTO en ben erg blij met m’n nieuwe ring!

Order no #TSEN202531071
Ordered 2 rings during the summer sale, received both rings with scratches on them, emailed customer service the same day the order was delivered, they replied fast to send pictures. Got side tracked because of work duties, sent the pictures few weeks after that, no reply from customer service. Paid 70 euros for 2 rings that turned out to be damaged goods. I have an agreement with the seller which charged me for faulty goods and no answer from customer service about this.

*Seller replied after posting the review saying they didn't receive the pictures. Resent pictures 2 times now. Waiting on answer in regards to resolving the issue.

Very good and friendly support.
My problem was handled quickly and carefully, and resolved as quickly as possible.
I can only recommend it.

And thank you again.

I bought a Ti Sento ring from an independent jewellery store in Tallinn and one stone fell out during the general warranty period. The store claimed there is no warranty and that the product would not be repaired. Since the ring was very special to me, I contacted Ti Sento directly to ask if there was any way to repair it. The case was immediately taken seriously and they apologized for my unfortunate experience. I also got a warranty for the ring and they asked me to send it to them to be checked for manufacturing defects (they even promised to cover the postage). Now I received a new beautiful replacement. I couldn't be happier, absolutely exceptional customer service! Communication was fast, easy and heartwarmingly friendly!

Mooie collectie sierraden en een complete keuze. Goede service als er eens iets is. Correcte levering en de klantenservice reageert altijd snel en vriendelijk.

I ordered a ring in particular color. Received the same model,but different color, which was also cheaper than the one I bought. When I wrote about this to the customer service, they only offered to return the item. Knowing our post office, I decided to keep the ring, in order not for it to get lost in the post (happens frequently) and avoid any problems with refund because of that. When I offered to keep the ring,but asked for price difference (I sent screenshots from the website with both rings and different prices) refund and an additional discount code for new item I wanted to buy, I got an answer that they would offer only full refund if I return the item. I kindly asked again to review, because - why do I have to waste my time going to the post office, sending the item back? And if I would order again, who knows if I would get the item I want, so for me offering this solution felt right. At the end I got refunded price difference and offered a 10% code,but unfortunately I could not use it together with 5EUR discount code I received for my first time purchase. When I brought this to their attention I got cold answer that you can only use 1 code at a time. Hello? You made a mistake, I offered fair solution and was not asking for more, just to use 2 codes I had. At the end i am very disappointed because nobody even answered me to my last email. I wanted to be a returning customer, now I am telling everyone that it is not worth it, as to this company their client is not a priority.
Answer to the company- if your system has this problem, than you could go one step forward to the client and issue a bigger value discount code. So this excuse is not acceptable, as a way out can always be found. This just repeatedly shows your inability and unwillingness to find a mutually acceptable solution.

Ik heb reeds een collectie van Ti Sento MILANO juwelen.
Mooie ontwerpen maar de kwaliteit van de gold-plated juwelen is zeer ondermaats. Juwelen verkleuren reeds rood in het doosje. En het laagje goud verdwijnt bij het opsmukken met een professioneel doekje voor gouden juwelen.
Wat het merk ook beweert, door mijn opleiding goudsmid weet ik beter.
Er zijn goedkopere gold-plated juwelen waarvan de kwaliteit veel beter is.
Ik ben niet de enige met een negatieve review. Daar zou de fabrikant toch beter iets uit leren!

Very poor support and return service!

Onaardig Spaans sprekend personeel.