Tinymightvape Arvostelua 

This device has caused me to have terrible acid reflux that I never suffered from before using this device.
Also, there is no flavour when using this device despite the many proponents.
I've tried temp stepping from 0 up until I get vapour (5) and still no flavour came through; only the harshest vapour I've ever experienced.

You'd think Tinymight would want to take a look at it.
Nope.
I was just insulted; saying I didn't know enough about terpenes and to educate myself.

So far not the best experience.

TM2 device malfunctioned after a couple days of use. It burned the PCB and battery; let me tell you, there was a pretty sour smell inside the battery bay. I even purchased new batteries to see if it was still functional. It was not.

I've filed it for RMA. Initially no response on my request, I had to initiate my own communication with their support and they responded with a return label for the device soon after, which is great. I then sent it on the 10th of june, they had it delivered by the 12th of june, but I did not receive any emails nor confirmation on this and have now sent them another email for follow-up.

I might change this review based on what's happening next, but I'd say don't expect this company to be actively communicating with you unless you take the reins on that.

It's very unfortunate. This was my priority choice for a vape, their TM units are praised globally. But if this is the kind of services you deliver to someone that had a unit functioning for just a weekend, well then I really don't want to recommend purchasing to anyone.

So why not step up the CX game just a bit? You got the product nailed. Now fix the service. Win the bowling alley, cause everyone seems to love your product.

In my specific case, proactive communication could've made the experience so much better. That's really all it takes, but either you are understaffed or don't have those kind of processes. When you proactively communicate, you eliminate a lot of stress from your customers. You make them feel safe, and not like they just wasted 400 euro and have to spend a lot of time to either retrieve them or a non-faulty device.

It's that simple.

Looking forward to TMV response, I'm sure they are good guys and probably just suffering a bit from too much success!

Although their product is of superior quality and they deliver their orders on time, the shop site itself and response workflows have room for improvement.
Their website sports an invalid privacy policy which does not meet the GDPR requirements. I informed them in Summer of 2023 and never got a response.
Terms & Conditions also are not quite on point and seem to haven been copied over from somewhere else. Like "The Site does not offer users to submit or post content." even though their shop allows upload of user reviews.

Moreover, I left a critical review for an accessory on their site and it never got published.

If there were a problem with your order I would expect you to run into problems getting support.