Surbiton branch. In less than 6 months we had around as many or more different cleaners. Only one was really good but decided to leave, the rest were from decent to bad. There were very frequent last... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have only started with Time for You, so my experience is limited to a short time. The initial discussion was useful, a clear and thoughtfully planned system. I signed up and received a call a coupl... Näytä lisää
Am very Happy with the Service I received from Luke Thomas regards viewing my house and assessing my needs. I will do another review once the cleaner has been towards the end of this week.
Yritys on vastannut
Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Yhteystiedot
Yhdistynyt kuningaskunta
- info@timeforyou.co.uk
- timeforyou.cleaning
4,3
Erinomainen
894 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Speedy response
Speedy response, great customer service with everything explained very clearly
6. elokuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Jeffrey
Thank you for your lovely feedback.
We’re delighted to hear you were happy with our speedy response and clear communication.
Providing great customer service is always our priority, and it’s wonderful to know we delivered that for you and I will be sure to pass the feedback onto the Belfast local office.
Suzanne
Time For You Customer Services
The gentleman was very polite and…
The gentleman was very polite and helpful I am satisfied with the service.
6. elokuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi David
Thank you for your review, we’re so pleased to hear that you found our team polite and helpful, and that you’re satisfied with the service provided at a Dover local office.
Your feedback means a lot to us and we look forward to assisting you again in the future.
Suzanne
Time For You Customer Services
The sign up process was very personal…
The sign up process was very personal and I felt like my need have been taken into account. Dawn is very friendly.
5. elokuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi A
Thank you so much for taking the time to write this review.
We're really pleased to hear that the team at Time For You Corby explained everything clearly and helped you feel at ease.
Providing a friendly and supportive experience is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything else, we're always here to help! 😊
Suzanne
Time For You Customer Services
They explained everything in a way I…
They explained everything in a way I understood, they were friendly and put me at ease
4. elokuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Isobel
Thank you so much for your kind words!
We're really pleased to hear that you felt at ease and that everything was explained clearly, that’s exactly the experience we aim to provide and I shall pass your comments onto the team at our West Lothian local office.
If you ever need anything in the future, we’re always here to help!
Suzanne
Time For You Customer Services
Newcastle upon Tyne branch
I understand this is a national company operating through local franchises. My comments are based solely on my experience with the Newcastle upon Tyne branch.
Before signing a contract, I would advise caution. The agreement is for a minimum term of three months (quarterly), during which the company charges a commission, and you pay the cleaners directly.
Please be aware that the cleaners may not be professionally trained or experienced, as many are just starting out. The onboarding process is conducted electronically, and everything may appear well-organized and professional — including a home visit — but you will not be given the opportunity to trial a cleaner before signing the contract.
Once signed, you may be assigned a cleaner (who they will claim is “perfectly matched” to your needs), but in reality, the cleaner may be entirely new to professional cleaning. While you can request a different cleaner each week, success with this may vary. Although you would initially be assured day and time of your choice for house cleaning, it might not work out due to frequent "sickness" and "shortage of staff/cleaners".
Even if you are dissatisfied with the service, the company fee for the full three months remains payable. To be fair, every business has to start somewhere, and over time they may be able to recruit and train better cleaners. I genuinely wish them the best.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
We’re sorry to hear that your experience didn’t meet expectations. We aim to be as transparent as possible about our service model: clients pay cleaners directly for their time, and a separate management fee to us for vetting, insurance, and ongoing support. Our agreement does include a minimum term, which is clearly stated at the outset and reiterated in our Terms of Business before any payments are taken.
Regarding cleaner experience, while many of our cleaners are experienced professionals, some are indeed newer to the industry. All cleaners are reference-checked and interviewed in their own homes as part of our onboarding process. We always encourage open communication if a client feels a cleaner isn’t the right match, and the franchisee will do their best to resolve it swiftly.
We appreciate your acknowledgement that businesses grow over time, and your fair-minded wish for future success. If you feel there’s more we can do to address your concerns directly, please don’t hesitate to contact the franchisee or our head office team at headoffice@uk.timeforyou.cleaning.
Thank you again for taking the time to provide your feedback.
Great service
I’m have found a great cleaner through Sam, and she is fantastic at arranging cover if my cleaner is away, or if I need a new cleaner. Time for you has definitely saved me hours of searching and a load of stress!
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Thank you so much for your kind words, Farah! We're delighted to hear that you've had such a great experience with your cleaner and with Sam’s support in arranging cover when needed. It’s fantastic to know that Time For You East London has helped save you time and reduced the stress of finding reliable cleaning help. We really appreciate you taking the time to share your feedback and thank you for choosing us!
Reliable, personable and trustworthy cleaning
I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for when my cleaner was on holiday. It is such a relief to have regular reliable cleaning in my busy house and I feel that Matt oversees it all so well, it feels so personal. I’d highly recommend
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Thank you so much for your kind words, Eddie! We're thrilled to hear that you've found the service to be reliable, personable and trustworthy. Matt always strives to offer a tailored and hands-on experience, so it's fantastic to know his follow-up and holiday cover support made a real difference. It's exactly the kind of hassle-free, dependable service we aim to provide for busy households. Thanks again for the recommendation – it really means a lot!
Terrible experience
Terrible experience.
Too much damage too little interest or accountability.
The actual house cleaning was fine, but had to let them go after 6 visits due to multiple damages to contents and wall and perception of shoulders being shrugged by the franchisee.
Probably best to for another cleaning franchise.
Response to response: I explained that I am a tradesperson! There's a difference between lines a hoover brush makes and the scratches that were ingrained into my velvet bed frame (which are still visible), and if a customer having to spend 1.5hrs with a sponge, a hairdryer and a brush to try and minimise the damage is acceptable then fair enough, or the lines over my skirting and wall. I told you to forget it as I'd basically had my fill and although you state you take damages seriously, my perception was you took minimal interest. Not as much as an apology, but if you believe you did your up most then that's ok too, it's not my business. Let's move on, hopefully we can both learn some lessons here.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Hello
I have reached out to our Falkirk local office and their response is below.
Please reach out directly to the local office if you require any follow ups.
Suzanne
Time For You Customer Services
Thank you for your feedback. I’m pleased to hear you were happy with the cleaning you received from our cleaners.
Regarding reported damages, as a company we take any damages very seriously and do have insurance cover for such events. During your service with Time For You you notified us of two instances:
1- You requested with the cleaner that they use your hoover to make lines on your bed frame-out with the standard scope for cleaning. On the 24/6 you complained that making lines had damaged your bed and spoke to your local franchisee on the phone. During this conversation you said it was fine once you went over it with a sponge and fabric brush, so no further action was required.
2- On 12/7, three days after your 6th visit (9/7) you made us aware of black marks to your stair skirtings. The cleaner hadn’t touched these for a couple of weeks prior, as you requested this task to be done on a monthly basis. This damage therefore doesn’t appear to be caused by any actions of a Time For You Cleaner dusting your skirtings. However, we did offer to investigate further if a trades person was to say otherwise, to which you replied “forget it” to your local franchisee.
Please don’t hesitate to get in touch with your local branch should you require any further assistance.
Thomas Galbraith
Time For You Falkirk
Good cleaner found quikly whlpvery g0od…
Good cleaner found quikly who was very g0od at asking what we needed doing and completing the tasks proficiently
5. heinäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Dear David
Thank you so much for your kind review.
We're delighted to hear that you were matched quickly with a cleaner who took the time to understand your needs and carried out the work to a high standard.
Providing a reliable, personalised service is exactly what our Time For You East Kilbride local office aims for, so it’s lovely to know we hit the mark.
If there’s anything else we can support you with, please don’t hesitate to get in touch and I will be sure to pass your comments onto Will and the team.
Suzanne
Time For You Customer Services
Best in class!
Hands down beats the services of larger companies such a housekeep. Sam is wonderful, provides great quality and responsive comms. Our cleaner Olga is excellent and always asks for feedback. Couldn't be happier with the service provided and clear upfront fee structure.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Hi Kate
Thank you so much for this fantastic review!
We're thrilled to hear that you've had such a positive experience with our service. Sam will be delighted to hear your kind words, and we’re so pleased that Olga is delivering the high standards we aim for.
It's great to know that our clear pricing, responsiveness, and personalised approach stand out against the bigger companies.
Your feedback means a lot to us, and we're so happy to have made a difference.
If there's ever anything more we can do, just let us know!
Suzanne
Time For You Customer Services
Helpful
The gentleman that visited me to explain the setup of the company was very polite and informative.
7. heinäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Alan
Thank you so much for your kind review!
We're really pleased to hear that you found Nathan polite and informative during your visit.
If you have any further questions or need anything else, we're just a phone call away!
Many thanks
Suzanne
Time For You Customer Services
The owner arrived promptly to assess my…
The owner arrived promptly to assess my home. She was very helpful and was able to set up the cleaning time schedule for the next week.
3. heinäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Brenda
Thank you for your great review.
We're so pleased to hear that you found the visit helpful and that everything was arranged promptly for your cleaning schedule.
We’re committed to making the process smooth and stress-free, so it’s great to know we delivered.
If there’s anything you need going forward, we’re always here to help!
Suzanne
Time For You Customer Services
I am very pleased with the quick and…
I am very pleased with the quick and professional service. Thank you
2. heinäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Josie
Thank you so much for your kind words!
We're delighted to hear you're pleased with the quick and professional service.
At Time For You Morpeth and Whitley Bay, we always aim to provide a smooth and efficient experience.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Suzanne
Time For You Customer Services
Speedy Satisfaction.
Was interviewed re my requirements very soon after my first contact and a most suitable cleaner started started two weeks later. She comes for two hours every two weeks and is a great help.
Only one small criticism I have yet to receive a copy of the final contract from Time for You.
4. kesäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi John
Thank you for your kind review and for sharing your experience, we're really pleased to hear that you’ve been happy with the speedy setup and the support from your cleaner so far.
We are a bit perplexed that you haven't yet received your business agreement but I have just sent a copy over to you. Can you please check both your inbox and junk folders for it!
Please let me know if there’s anything else I can help with.
Thanks again for your feedback and for choosing Time For You!
Suzanne
Time For You Customer Services
Oona my cleaner is very satisfactory.
7. toukokuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Dear Mary
Thank you so much for your feedback!
We're really pleased to hear that you're happy with the service Oona is providing. We'll be sure to pass your kind words on to her and Leanne and they'll be delighted to know they're making a positive difference to you
Please reach out if you need anything
Suzanne
Time For You Customer Services
very quick response
very quick response, called the office number,I was advised that one of the management team would be in touch and within minutes Nathan called me arranged to meet at my Dad's that evening to discuss our needs, I signed up and by the time i got home the appointed cleaner called me to discuss further. absolutely great customer service
4. kesäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Christina
Thank you so much for your kind words. We're really pleased to hear that you had such a positive experience with our team.
Nathan and the office work hard to respond quickly and make the process as smooth as possible, so it's great to know that everything came together so efficiently for you and your dad.
We’re proud to offer a service that’s personal, responsive, and reliable from the first call to the cleaner's visit.
If there’s anything else we can help with, just let us know!
Suzanne
Time For You Customer Services
Thoroughly professional team in…
Thoroughly professional team in Waterlooville. Matt who visited me at home, to complete all the paperwork,
was polished in his communication, all details covered, and reassurance of the calibre of cleaner who would be assigned to me. Charlie, in the office, again, great communicator, and each time I have spoken with him it has been a very positive experience
I have not yet my Mary Poppins, but feel confident someone compatible will be visiting me regularly
3. kesäkuuta 2025
Vastaus yritykseltä Time For You .Cleaning
Hi Jill
Thank you so much for your kind words. We’re really pleased to hear that both Matt and Charlie made such a positive impression, we’ll be sure to pass on your feedback to them.
We know how important it is to find the right match, and we’re confident we’ll soon have your very own Mary Poppins visiting regularly. If there’s ever anything more we can do in the meantime, just let us know, we’re always here to help.
Thanks again for taking the time to leave a review.
Best regards,
Suzanne
Time For You Customer Services
Vastaus yritykseltä Time For You .Cleaning
Hi Lorraine
Thank you so much for your kind words! We're really pleased to hear that Emma, at our Wiltshire local office, made such a positive impression and explained everything clearly.
Professionalism and clarity are so important to us, and it's great to see that come through.
If you need anything at all, we’re always here to help.
Best wishes,
Suzanne
Time For You Customer Services
Dreadful and awful communication on all…
Dreadful and awful communication on all fronts. From the company it’s self and from the two assigned cleaners.
Both of whom wouldn’t even say on the day or after their allotted time they weren’t coming! WOULD NOT RECOMMEND
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Hi Natasha
Thank you for taking the time to share your feedback. I want to sincerely apologise for the service you received, it is absolutely not the standard we aim to provide.
I completely understand your frustration. Your first cleaner was unfortunately unwell on a couple of occasions, and the replacement then failed to attend as promised. I know this caused significant inconvenience, especially as neither cleaner communicated properly with you on the day, which is unacceptable.
We are actively working to ensure this does not happen again. I appreciate you highlighting these issues, as it gives us the chance to improve our service. Please don’t hesitate to contact us directly if you’d like to discuss this further or if there’s anything we can do to make it right.
Thank you again for your honest feedback.
Suzanne
Time For You Customer Services
Thorough cleaning
Thorough cleaning. Background and police checks on cleaners. Reliable service. Would recommend.
26. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Time For You .Cleaning
Hi Alex
Thank you for your feedback and recommendation.
We're pleased to hear that you are happy with the service that our Northern Ireland local office provides.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Suzanne
Time For You Customer Services
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