Timberustic Arvostelua 

Vastaus yritykseltä Timberustic

6.9.2026

Hi Carly,

This is Alan Smith. I worked with you directly by email throughout this order, and I’m very sorry to hear that you are disappointed with the table and with your overall experience.

I do want to clarify a few important details. The Ravennor Live Edge Solid Wood Dining Table is designed with a cleaner, more rectangular live-edge profile, rather than a heavily irregular organic slab edge. The table we produced followed that design direction, and we sent production photos at both the raw stage and the finished stage for your review before shipment. You approved the raw table and said it “looks great,” and after the finished photos were sent, you also confirmed that it “looks good.”

The table is made from solid natural wood, not laminate, veneer, or printed faux wood. The finishing process can include staining, toning, and grain-enhancement work to blend natural imperfections in the slab and create a more consistent finished surface. This is part of the handcrafted finishing process. Natural wood can also vary in grain, tone, and stain absorption, especially between the tabletop and the base/legs, because they are separate wood pieces.

I also apologize that the production timeline took longer than originally expected. I understand your frustration with the delay. However, I respectfully disagree that there was no communication, as we did communicate by email, sent production updates/photos, and waited for your approval before continuing with the next stages.

If the color difference, finish, or craftsmanship appears significantly different in person compared with the approved photos, we absolutely want to review it. Please send us clear photos and videos of the specific issues you are seeing, including the tabletop, legs, finish, color difference, and any areas you believe are defective. Once we receive them, we will review the case carefully and work with you on the appropriate next step.

Vastaus yritykseltä Timberustic

6.9.2026

Hi Susan,

Thank you so much for taking the time to leave such a thoughtful review. I truly appreciate it.

It was a pleasure working with you throughout the process, and I’m very glad to hear that you were happy with the communication, packaging, and the finished shelving piece.

Thank you again for your kindness and for trusting us with this custom project. I’d love to see photos once the shelf is installed in its final space.

Vastaus yritykseltä Timberustic

6.9.2026

Hi Edwin

Thank you so much for your wonderful review!

We’re very happy to hear that the sink turned out well and matches your oak bathroom. It was a pleasure working on this custom piece for you, and we truly appreciate your trust and support.

Enjoy your new bathroom!

Vastaus yritykseltä Timberustic

6.9.2026

Thank you so much for your thoughtful review, Aaron. We truly appreciate your patience and understanding throughout the entire process.

I’m very glad to hear that you’re happy with the table and that we were able to work through everything together and reach a fair resolution.

Thank you again for trusting us with your piece. It was a pleasure assisting you.

Vastaus yritykseltä Timberustic

6.9.2026

Thank you so much, Rachel! We’re so happy to hear that you love the countertop and integrated sinks. This was a very special custom piece, and we’re glad all the measurements and details helped everything line up perfectly. We truly appreciate your patience throughout the process and your kind words about the craftsmanship, communication, shipping, and packaging. Enjoy your beautiful new vanity!

Vastaus yritykseltä Timberustic

31.7.2026

Hi Gabrielle,

This is Alan from Timberustic. I’m the person who personally corresponded with you by email regarding this order.

We understand your frustration, and your review accurately describes the situation. You placed the order at the price shown on our website, received an order confirmation, and were later contacted after we discovered that the price for this specific product and size had been entered incorrectly. We also acknowledge that we should have identified the error and contacted you much sooner.

Timberustic is a working woodshop, and each piece is individually built. Our pricing is calculated closely around the actual costs of materials, skilled labor, finishing, packaging, and shipping—not inflated to cover excessive branding or marketing expenses. Unfortunately, fulfilling this particular order at the incorrectly listed price would have resulted in a substantial loss.

We were also unwilling to compensate for our pricing mistake by quietly changing the materials, construction, or quality of your piece. Instead, we chose to be transparent about the error and offered either the option to proceed at the correct price or receive a full refund. When the revised price was not acceptable, your order was canceled and fully refunded to the original payment method.

We understand why this experience was disappointing, and I sincerely apologize again for both the pricing error and the delay in communicating it to you.

Alan
Timberustic

Vastaus yritykseltä Timberustic

31.7.2026

Thank you so much for your kind review, Gloria! We’re delighted to hear that your order arrived safely and that you’re pleased with the product. We truly appreciate your support!

Vastaus yritykseltä Timberustic

31.7.2026

Thank you so much for your kind review! We’re very happy to hear that you love the piece and had a positive experience working with our team.

We also appreciate your patience and your honest feedback regarding the longer-than-expected delivery time. We hope you enjoy your new piece for many years to come!

Vastaus yritykseltä Timberustic

31.7.2026

Thank you so much for your wonderful review. We are very happy to hear that you love the pieces.

We completely understand that ordering a custom item like this online can feel difficult, so your trust means a lot to us. We would absolutely love to see photos once they are installed in your kitchen.

Thank you again for choosing Timberustic.

Vastaus yritykseltä Timberustic

31.7.2026

Thank you so much for your kind review!

It was a pleasure working with you from the beginning to the final installation. Your bathroom turned out beautifully, and we’re so happy the vanity fits the space so well.

We truly appreciate your trust and for sharing the finished photos with us.

Vastaus yritykseltä Timberustic

5.6.2026

Thank you so much, Brenne! We’re so happy to hear that you love the sink. It was a pleasure keeping you updated throughout the process, and we truly appreciate your kind words and support. Enjoy your beautiful new piece!

Vastaus yritykseltä Timberustic

5.6.2026

Thank you so much, Sharona! We’re so happy to hear that you love the sink. We truly appreciate your kind words about our communication and progress videos. It was a pleasure working on this piece for you, and we hope it brings a beautiful touch to your space for years to come!

Vastaus yritykseltä Timberustic

5.6.2026

Thank you so much for your kind feedback! We’re happy to hear that your experience on our website was smooth and easy to navigate. We truly appreciate your support and hope you enjoy your piece from Timberustic!

Vastaus yritykseltä Timberustic

5.6.2026

Thank you so much, Rick! We’re glad to hear that your piece arrived well wrapped and damage-free. We truly appreciate your kind feedback about the wood quality, and we hope it brings warmth and character to your space for many years to come!

Vastaus yritykseltä Timberustic

14.4.2026

Thank you so much, Elba. We’re truly grateful for your kind words and so happy to hear you love the piece.

This sculptural console table was a very special project for our team. It was a complex design, but also one we were genuinely excited to create, so it means a lot to know you feel the craftsmanship was worth the wait. We’re also especially glad the shipping went smoothly and that everything arrived safely.

We’d absolutely love to see how it looks in your space one day. Thank you again for your trust and support.

Vastaus yritykseltä Timberustic

14.4.2026

Thank you so much, Breanna. It was a pleasure working with you, and we’re really glad to hear you felt well supported throughout the whole process.

We put a lot of care into each solid wood vessel sink, so hearing that you find them stunning truly means a lot to us. Thank you again for your trust and for taking the time to share such a kind review.

Vastaus yritykseltä Timberustic

14.4.2026

Hi Lorri,

Thank you so much for your thoughtful review. We truly appreciate your kind words about the communication, ordering process, and the finished floating shelf.

Because each live edge piece is handcrafted from solid wood and made with a lot of care, it means a lot to know you feel it was worth it. We are very grateful for your support and hope your shelf brings warmth and character to your space for years to come.