Tilia Homes Arvostelua 

I’ve worked with Donna at Roundhouse gate. She is by far the most incredible sales representative I’ve ever met. She is patient, kind and an amazing communicator. She has made the process of buying a house so much easier.

We recently had a snag with our property and Tracey in the customer care team was extremely helpful and proactive in helping us resolve the matter. She was understanding and kind.

Kev came to do the remedial work and went above and beyond to ensure the work was finished and did so to an exceptionally high standard.

They’re both a credit to the company and we’re really grateful for all their hard work and kind assistance.

I cannot express how much Michelle at Kings Park, Cottenham has gone over and above to ensure that my purchase process has gone smoothly in a caring , honest and supportive way . Excatly what a new buyer needs faced with a ton of question - a supportive and warm sales person that understands and work proactively for the needs of the client. I feel part of a community and not a business.

Ellie has been informative and always approachable with any issues along the way . It has been a challenge for us but we finally exchanged today and can’t wait to move into our new home on Furlong Heath.
Ellie is a credit to your company and we have been recommending this site to our friends.

Ellie at the development has been so helpful, patient and professional throughout my purchase. Ellie, and others at Tilia, have been a pleasure to deal with throughout what ended up being an elongated purchase. This was due to complications I experienced with my sale and personal circumstances, and a few minor issues with the plot that were swiftly resolved in full. I’m very much looking forward to moving in shortly.

Tilia homes have been excellent throughout my purchase of a property. From the very start both Kat and Michelle have been extremely helpful, always giving me lots of time and guidance.
I am very happy with my new home.

I had a few problems to start with, but when Michelle came to the Sales Suite it was a breath of fresh air. Michelle has always been helpful and returns calls with help and my snags were dealt with.
The only issue I had was registering the property for Council Tax, Gas, Water etc. as it seems that the main office had not done this!!
Well Done Michelle keep up the good work

Rafal repaired and repainted a hole in our ceiling, which now looks immaculate, and even went above and beyond by fixing an issue with our door that he noticed. He was friendly and his attention to detail was excellent, thank you!

As a first time buyer, the whole process was incredibly smooth with Tilia Homes, Kings Park. The communication from the team has been incredible from start to finish, with any question asked responded to promptly. Michelle and Kat at Tilia in Cottenham have been absolutely fantastic throughout this journey, and I am incredibly grateful that I have had their support in buying my first home! Even with the development still being in progress, the groundworkers are very respectful, with the area being kept tidy and noise being managed.

Michelle was amazing. She looked after us really well and was very hospitable.

She was also very transparent and honest, which led to us buying a house from Tilia.

- Presentation of website and information provided is very user friendly.
- Customer Service received from Sales Executive (Sally) is always warm, welcoming, and empathetic.
- The range of properties on site all feel and appear to be superb as far as construction, development, and style.
- All properties are very generously provided with appliances and household finishings.
- The housing area and streets are well maintained and kept tidy.

Ellie was superb.

Whilst we didnt end up purchasing through Tilia, Ellie was always on hand to help throughout our enquiry and communicated well, even outside of her usual working hours!

If your new home has no major issues, buying from Tilia might be fine. But if anything goes wrong, be prepared for years of chasing. We’ve had a leak in our dormer since the day we moved in, and two years later I’m still following up every single week.

Tilia often appear willing to help, but nothing actually gets done. They put up scaffolding for two months and no one ever came to fix the issue. We asked for it to be removed, which they did — only to put it back up months later claiming they finally had the parts. That scaffolding has now been up for about seven months, and still not a single person has carried out any repairs.

We even have video of a contractor going up the ladder for about 30 seconds, then reporting back that there was “nothing wrong” with the dormer — meanwhile the inside is wet, and paint is cracking and flaking onto the floor. With heavy rain and storms coming, I’m expecting it will soon start leaking onto the carpet, leaving Tilia with an even bigger problem.

At this point, with the lack of customer care and zero progress, I’d honestly prefer Tilia to issue a final response letter so I can move forward with an NHBC claim. NHBC is already aware of what’s happening and is willing to help.

I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.
Thank you so much Sally.

Firstly weve had a brilliant service with Tilia and Ellie off all the problems we had with our move and sale very supportive and helpful and got us through to the end

Hayley supported me at Telford Saints View during Black Friday weekend. She was patient, knowledgeable, and there was nothing too big of an ask. Her attention to detail and thoroughness was appreciated and was able to talk through multiple options we had in a world new to me. She’d noted she was only 1 year in a trainee role as an apprentice and I genuinely would have believed her if she had told me she’s been there 5 years. Great work Hayley, smashing it and good luck with your end point assessment! ⭐️ superstar ⭐️

Avoid buying any leasehold flat from this dreadful company. Have had a simply terrible experience with the aftercare team and legacy manager Charlotte Sadler. She refuses to pick up the phone, instead hanging up, and does not reply to emails for months on end. Tilia Homes are the freeholder to the block of twelve flats where we live, of which there has been no operating management company for almost two years. Yet, our ongoing complaint with Tilia Homes, with Charlotte Sadler, has still not been addressed for over one year. Instead, just keep being told it is with 'their solicitors' and going around in circles. All residents of the block of flats just want to have a functioning management company and to be able to sell our flats instead of months of stress.

Had an issue with my door handle and this kind gentleman helped me at the drop of a hat… thank you Robert Skibinski!

Excellent Sales Experience — Special Thanks to Amanda
Our home-buying journey started smoothly thanks to Amanda from the sales team. She has been with us from the very beginning and played a huge role in helping us choose the right home. She patiently explained all the available options, highlighted the offers for each house type, and guided us on what would best fit our budget. Even today, she continues to respond to our queries with the same friendliness and patience.
A big thank you to Amanda for all the support throughout our purchase

Living in the Home — Honest Experience
As with any new build, we did face issues after moving in — mainly related to painting, some flooring areas, and a couple of connection and finishing problems. While these issues were a bit disappointing at first, what truly stood out was how responsive and committed the Tilia Homes customer care team has been.

Strong Customer Support & Ongoing Fixes
I genuinely appreciate the effort the customer support team is putting in. They have been working closely with us to resolve every issue as quickly as possible. Their communication has been clear, and their willingness to help has made the whole process much easier to handle

Overall Impression
Despite the initial snags, I can say we are happy with our new home. The dedication of both the sales and customer service teams — impressive and reassuring. With the fixes progressing well, we’re confident our home will reach the standard we expected.

Stewart came in got the job done in a flash & was very friendly. What more could you want really ! 10/10