Tile Kingdom Arvostelua 

Really bizarre experience. Terrible customer service.

I needed 1 large format tile to fill a 1m2 gap in my floor and was trying to make a colour match.

Based on other's positive experiences with William, I emailed a photo of my floor to Tile Kingdom asking if I could order one of their large format tiles and return it if it wasn't suitable - I asked if it was possible to send me a few photos of the tiles and if I could request a specific tile pattern rather than have it randomly selected.

They replied reasonably quickly, but instead of offering me options, they just said that everything I was asking for was not possible. That photos are not a good way to choose tiles and I cannot return just 1 tile.

So, I asked if I could make a larger order of 10 tiles as I could use some more of them to make a feature wall (i.e. with the various patterns) and return any surplus. They told me not to proceed with the order as they would not be able to offer a refund on any returned tiles, in line with their policy.

I kept trying to offer solutions, trying to work with them, but they just refused Every. Single. Request. They just kept repeating the same sentence that they will not offer me a return and blah blah blah.

Even when I told them I have a large 100m2 project and would love to buy more of their tiles, they indirectly said they didn't want to do business with me.

They also refused to share their manufacturer details so I could get the tile directly from the manufacturer, even though I found the name on their website anyway.

I have never, ever, in my life dealt with a company that doesn't want to help a customer in any way whatsoever. Really odd.

And I expect they will reply to this message by repeating the exact same thing that they said in their emails to me. It's okay, I got the message. You tiles are not in your shop, you sell them direct from your warehouse, you cannot guarantee a specific tile pattern, you won't allow customers to select 1 tile out of an order and return the rest, you don't do returns on samples, you won't allow a return on part of an order.

EDIT: Having read Tile Kingdom's reply, I would add the following:

Yes, they did offer to help me find a tile that did not have a different pattern on each tile and I took them up on their offer. They then told me the only tile that would be suitable was a grey toned tile. My floor is brown as clearly shown in the photos that I had sent them! They also said this tile is currently out of stock and didn't bother to send me the link for it and wished me luck finding a resolution. So, it seemed quite dismissive. They didn't ask me when my project would start, i.e. when I needed the tile - maybe the tile would have come back in stock by the time I needed it?

When I said I thought they would want to help me out with the view I would return for repeat business for my 100m2 project, they replied "We appreciate that this may not be the outcome you were hoping for and hope you are able to find a suitable solution for your project." That is why I interpreted that they did not want my custom.

I just felt dismissed in every single email they sent. I felt they did not want to help me. Every email ended with "Please reply if you want information on the tile itself only".

I just hope that they take on board my comments and try and adjust their email responses and be more open and flexible to helping customers with complicated projects. Whilst they are professional and polite, they are also come across very dismissive and unwilling to help and just not open to suggestions or problem solving.

Item as described, arrived on time in excellent packaging. Perfect.

A good selection of competitively priced tiles. The porcelain tiles I ordered arrived quickly and there was a very reasonable charge for palletline delivery to our door.
Will certainly use again.

Great service, communication and products. Thanks.
Highly recommended

Excellent service from the people at Tile Kingdom, delivery on-time.
We had the black speckled tiles, absolutely beautiful and sparkles in the sunlight. The only thing negative I can say is they were a nightmare to get the grout off to clean them, I had to get grout removal and use it neat, not water it down and use a sponge with scrubber on, but it was worthwhile in the end.

I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier and the manufacturer. Coming back in the end saying the tile fell within the parameters. Heartbroken isn’t the word for it as I now have a bathroom that is not fit for purpose. Do not buy from this crowd and stay well away from The Glacia white tile.

Sample delivered within a few days of order and well packaged.

Thank you to the guys at tile kingdom for your help! Great service every time we go in, we have been back here 3 times to purchase tiles and wouldn’t go anywhere else. Great quality and selection of tiles.

Very efficient service, kept updated throughout, including when the couriers decided that the access to our premises was too dangerous to drive down.

They ripped me off. Scam

Easy ordering, delivered on time, well packaged. Couldn’t ask for more

I've been trying to find the same floor tiles to match the en-suite ,I found a company local to me but after finding they wanted to charge £140 more for the exact same tile ,even with tile kingdom being the other side of the country the service from tile kingdom and up to date courier messages you can't go wrong
Definitely recommend

Ordered some tiles which weren't available in local stores. Excellent communication and quick delivery.

I have used this company a couple of times for our renovation project's and have been blown away by their speed and impecable customer service. We are planning our next renovation early next year and The Tile Kingdom will be our go to supplier, I also find their prices incredibly competitive without affecting the standard of their products. Thank you again for your great service.

I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White.
Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professional, polite and went the extra mile to check stock and offered us a no delivery charge as we were wanting to place a big order which was welcomed.
We received our order as said date.
Thank you Tile Kingdom and special thanks to Jane.
Mr and Mrs Clark

Tiles delivered all broken and unusable! It was shocking the state they were delivered and cannot understand why anyone would think it was acceptable to deliver them in this state. Delivery was rejected. This also put my project back and delayed the workmen.

The tiles were easy to order and I was able to change the delivery day to suit me.
Communication on the day was great with the driver calling me just before his arrival. He was also very accommodating as to where to place the tiles.
Excellent service, thank you.

After visiting stores and looking online trying to match porch tiles which were discontinued, I sent a photo to Tile Kingdom asking for help. William replied within 20 minutes with a perfect match. The sample I ordered came within 3 days and the packs of tiles I ordered arrived within 4 days. The service was excellent, even the delivery driver carried the heavy tiles into the garage for us. Excellent service and delivery. I thoroughly recommend them