TikTok-Marketplace.com Arvostelua 

The experience I have had with TikTok shop is super appalling, and I would honestly request anyone considering expanding their business to TikTok shop to please AVOID AT ALL COSTS. I have a very established online selling business at Amazon and a few other marketplaces. Considering TikTok shop a new platform, I created an account with them as well. They asked for the company detaila and IDs which were all provided. These documents were verified and the shop account was opened. However, on the very next day, I received an email that 'due to fraudulent activity, the account has been deactivated'. Since then I have raised an appeal (which was rejected), and wasted a lot of time trying to communicate with the TikTok customer service team to check what exactly has happened. Unfortunately, they have not provided any explanation, guidance or information at all. Each request comes back with the same answer that 'due to fraudulent activity, the account has been deactivated'. WHat I have been trying to emphasise upon is that there has been NO ACTIVITY at all from the account then how can it be fraudulent? Now, unless this new 'magical' business considers submission and approval of the identity documents as a 'fraudulent activity', no other action has taken place and they have just deactivated the newly created account.

Considering this experience, I would strongly urge everyone not to waste your precious time and avoid putting yourself in the agony of explaining things which they are not even willing to try understanding.

As a former seller on tiktok shop I am disgusted with the lack of support received from tiktok shop customer service.

I sold over 100 pairs of personalised Halloween pyjamas & on the 1st of November I received about 17 return requests which tiktok automatically approved. Iv only received about 9 pairs back all of which have been worn (some not even washed after wearing) when I questioned tiktok about allowing customers to return items that have been worn there reply was “Dear Seller,
We are committed to providing you with the best” Ticket Closed.

I have since closed my shop & will continue to sell via my website.

I would give it 0 if I could - ordered lots of stuff for birthdays and Christmas days later got an email for each item saying they have been cancelled and will get a refund in 7 to 10 days absolutley disgusting!!!

This kindergarten platform has no business selling in the US. They need to be looked into and removed. You go through hours of set up and there is always something that prevents you from succeeding. It's like it is intentional. I don't think it is, I just think they have some real morons running their online platform. Give it 5 years before touching this. I felt like I was working with children who had no idea what they were doing. But I guess that's the TikTok you come to love. Steer clear... their marketing is just that. They will come to you if they want you to sell something. Otherwise, they make it so difficult others will run into walls. They only want certain people to sell. Fine. Enjoy your platform. If Amazon ever operated this way, they'd still be in some guy's garage. I haven't seen such horrible customer interaction and requirements in my life. It's like working with the GD government. So, as you can see, it is a very FRUSTRATING experience, that ended in failure. I couldn't get past their gatekeepers. Consider yourself warned.

I would give 0 starts if I could. I am a new seller in the uk on TikTok shop. I have sent over £1000 worth of products and now coinsidently I cannot add my bank card to receive my funds! The customer support is non existent!!! I’ve submitted 10+ tickets and recived no help! No contact number or email. It’s been over a month now and I’ve still not got my money or any help. The same automated replies. AVOID AT ALL COSTS

Brought 2 air fryer at £9 never arrived places as shipped then next day changed to issue at shipping asked customer service they said cannot redo new customer as is a glitch on system and apologize will stick with Amazon as seems a blag to get you to buy items after you lost your first time buyer thing

SELLERS BECAREFULL. TIKTOK SELLING PLATFORM IS A SCAM.
I am a seller. I recommend all sellers in uk not to sell any products on tiktok platform. You could lose lot of money by selling on this platform. They change their product policy anytime. You will get violation points on your account without giving any advance notice. And if your account is blocked you could lose your money.
This platform is not reliable for sellers.

Avoid. I saw loads of discounted baby toys, some good dog items and kitchen utensils. All very discounted and then they were all refunded 3 days later. They clearly realised that this was sold cheap and I hadn't bought anything at actual price. Absolutely appealing. Then I need to wait 5-7 days for a refund for their mess up. Will never buy again from there.

I purchased quite a few items. One package arrived , the other never did. I eventually got a refund but the part I find suspicious is that the package I received contained small items which you’d expect to pay what I did for them, they weren’t any kind of special price, the other package That didn’t Arrive was all the bargains, larger items for attractive prices, which were the reason I got pulled into ordering on there. I feel that these amazingly priced items are fake to drag you in, they only send you the cheap crap then refund you when the thing you really wanted doesn’t show

Products were fine but a roach the size of my pointer finger appeared after I opened the box!!!!! Do not open indoors!!!!

i got one thing after i ordered it A MONTH LATER and it wasn’t the real thing but it worked and is whatever! BUT i also bought the cool trendy lash extension set and after also at a month they said they are extending the delivery date and the day after that said they weren’t sending it at all and have a me a refund…like what? not a big fan but i really thought i would be

Absolutely awful. Don't order, most items come damaged or don't turn up. Refund process is also long and returns

Shocking, 90% of the order didn't even arrive. Won't ever be using them again. Worst part is so much of Tiktok is advertising for the shop. Surely it would make sense to ensure you have it running properly before promoting it so heavily.

I wanted to give them 5 star but because of delivery I give 4 stars.
Even the delivery from china to UK was fast and took only 3 days which is reasonable. From Heathrow airpot to my home address it took 7 days. Royal mail is rubbish.

Rip off!!! Cant return things!! If you do return them you will never see your refund!! Things not a described!

I ordered a pair of denim slides on August 10
Through TikTok
A shop called SP BESERENEUK
I have not received them as yet
No phone number, or e-mail for them
So think they a Scam
Please be careful

I ordered some clothing items from here, claimed to be here within 5-7 days. Nothing arrived and tracking was at a stand still so contacted tiktok. They refunded me immediately, closes the store and gave me a £5 voucher as compensation. Bad experience with the seller but good experience with the customer service

Well, all those people that have said TikTok shop is bad. I totally agree, they are a nightmare to return anything back to the seller when the rubbish that they so doesn't work. Also, when an item is faulty, I had to pay to send Back the small portable washing because it's rubbish.

Nigh mare will never buy from tic tok again. Totally mislead and product was substandard and nothing like the pictures.

When I tried to return the goods it was to a P?O dress and would have cost £35 to send back. So disappointed.

Customer service is none exsistan. I have been trying to communicate by email. No one reads the previous emails so you have to start again each time. I have asked them to call me then the calls keep dropping because they are so far away. Impossible to resolve an issue with them.