Tikamoon UK Arvostelua 1 007

Bought the Jonàk bathroom shelf. Super quick delivery, and good quality materials. Would recommend and use again (have also now bought a dining table from Tikamoon!)

I received great customer service from Lucie - i had a query with my order, which was very promptly dealt with. Would definitely recommend

They use completely useless delivery teams who despite paying £50 they negligently damaged my flooring and then Tikamoon fob you off. Avoid

The fabled stock response from Tikamoon has not moved things forward. They’re absolutely in the ignore and fob off business. They have zero intention in dealing with the complaint and are just acting as a messenger for their own delivery agents denial of responsibility. As mentioned above do not buy from them

Absolutely outstanding !!!
This is our third piece of furniture from Tikamoon & we are over the moon again 💥 beautifully crafted pieces.
Delivery 🚚 on time & unpackaged as requested, all rubbish removed & taken away.
Customer service excellent 💯
Highly recommend !!

I ordered the Hedda Mango desk and it is wonderful, really sturdy and lovely real wood which makes a change from many other suppliers who use mdf. It took around 3 weeks for delivery, and the company who delivered were also excellent. I did have a small panic that the desk was not freestanding as the instructions did throw me off, however, the lovely team in customer services put my mind at ease and I can confirm it is a sturdy free standing desk. I would absolutely purchase again and I love their ethos and creations. Thank you Tikamoon

Overall happy with the console table, the material and finish. 2 stars taken off as there’s a large gap between the bottom of drawer and the console itself, this is problem as at certain angles you can see through this gap all the way to the wall behind it, which is very weird looking. This is sadly due to lack of attention to detail and bad quality check. The drawers just need to sit slightly lower so that the gap is not too big. The drawer also had a tiny chip on the front that I covered with a black marker pen. I couldn’t be bothered to go through the hassle of sending it back and waiting for a replacement. I had also paid extra for packaging removal and had nothing to send it back with. I’m going to try and put something black behind the bottom of the drawer so that you can’t see the wall through the gap.

Couldn't recommend enough!

I ordered the 'Calypso' marble sink - Delivery was quite quick but i wasnt in a rush for the item anyway, when it first arrived the box was damaged and when opened the sink had a crack and chunks missing. I contact customer services and they sent out a new one straight away which took no time at all. Can not fault this customer service! The sink is gorgeous.

I also ordered the 'Lila' bathroom cabinet - Delivery was quicker than the sink and arrived in perfect condition. The item is also really great quality.

Would definitely order again the future.

I had placed an order but miss typed my email address when doing so.

Without being able to login and track my order, I called Tikamoon customer service & spoke to a lovely lady called Lucie.

She was able to immediately find my order, send me the order number to track & correct my contact details.

It was a very easy & lovely conversation & found Lucie to be extremely helpful

Would definitely recommend:)

Great service. Accurate information. Good communication.

The item ordered was delivered both damaged and with a poor quality finish. I have requested that Tikamoon provide me with a full refund accordingly. I am awaiting confirmation of Tikamoon's arrangements to meet my request; I shall update this report once I am aware of the outcome of this very disappointing situation.

**UPDATE: They've responded to say they increased the refund offer, this was still only 10%. Really dissatisfied and will not be shopping here again.**
Not good at all, the £1700 sink unit we ordered is cheap and a much darker colour than the “oak” it claims to be. It feels almost like plastic. The drawers are just for aesthetic purposes so it isn’t even very functional. I tried to complain and the best they could offer me was a 10% refund. Really bad, I would avoid at all costs.

Excellent prompt service. Thankyou

We have bought three items from Tikamoon: a lovely walnut TV stand and two shelving units for the living room. The customer service and delivery has been excellent and the quality of the furniture is truly outstanding. Much better, in my opinion, to anything else we have seen at a similar price point. It arrives fully assembled and securely packaged. From our experience, we would thoroughly recommend them.

Website great.
For the majority product is of great quality but unfortunately we found two chips on our vanity unit. One on the leg and one on the base.

I contacted customer services who offered me a refund of £50 on an item that cost us £580, which in my opinion is awful.

I emailed back my dissatisfaction and that all I wanted was replacement legs. They explained that legs can't be sent out individually as the products are hand made which is fair enough.

They offered me a replacement free of charge but advised that it's no longer in stock so looking at 10 weeks which I thought was suspect. This was also not an option as our bathroom fitter was only there an additional week.

Tikamoon then offered a £160 refund. This was again not ideal as this was the item we spent the most on in our bathroom renovation and we are left with a product that we are not completely happy with. Also why was £50 offered as an original refund? Why did I have to escalate further to receive a £160 refund.

Overall the quality of the product would have been amazing if only for the chips.

Extremely dissapointed as we were very excited about this item on ordering.

Will not use this company in future as too much of a risk.

Lucie was very helpful and provided, swiftly, the required the required information related to a Tikamoon product that I purchased.

The doors of the sideboard did not fit. Consequently they fell out. Not a lot of help from customer services. I had to call in someone to fix them !

Had great customer service from Lucie D. I realised I accidentally ordered the wrong size vanity unit and she helped facilitate cancelling my order so I could reorder it again.

Furniture of an excellent quality, made with solid wood and superior craftmanship.

Mme. Chloé,

Beyond the delay of this morning, I am writing to formally denounce the absolute lack of direct communication and the indifference shown toward my situation. You have ruined my Christmas holidays; I spent my rest days in a state of total uncertainty and silence from your company, which is completely unacceptable.

Today was the final straw: failing to respect the 9:00 AM appointment caused me to miss my classes. This is not a simple 'logistical issue'; it is a total disregard for my personal life and education after my holidays had already been spoiled by your management.

Consequently, I formally reject the 25% offer. I now demand compensation of 40% of the total order amount, including shipping costs, to account for the moral damages and the time you have stolen from me. My case with the European Consumer Centre remains open until this is resolved.

The delivery was scheduled for 9:00 AM this morning, and yet nobody has arrived. Are you planning to repeat the same failure as on January 5th? I have been waiting for months and my patience has run out. Tikamoon is responsible for this lack of professionalism, regardless of which department or country handles the ticket. I need an immediate status update now

Tikamoon is a single global entity and the root company is solely responsible for its operations across all regions; I am addressing the brand as a whole, as national borders do not exempt the parent company from its professional liability and the breach of contract regarding my order
Experience. After lying to me about a 2026 delivery date, I discovered the truth: the furniture is sitting in Getafe. The driver (Tel: +34 642 210324) confirmed that the delivery on Jan 5th failed only because Tikamoon failed to provide enough staff for unloading. Even worse: while I’ve been waiting since November, they are now listing my furniture as 'In Stock' on their website to attract new buyers, attempting to resell an item that legally belongs to me. This is a clear case of commercial fraud. European Consumer Authorities have been notified