Tier Zero Games Arvostelua 

This is the only place that get any customer response, so here I am.
I ordered a bunch of cards 10 days ago (6th) and have since had no information what so ever about shipment delivery or anything. I understand that delays happen and things don't go as planned however, having no communication at all isn't acceptable especially using the contacts provided for these issues when contacted multiple times.
From the 9th when the order went through to be sent to my courier till now there has been no information about the whereabouts of my 3 orders (14 Cards). I have directly asked my courier and the say that they haven't received it yet. I have used the bot function on the website over multiple days with zero responses from someone, the number provided is always on "Line busy" Friday-Monday all day so far, I have emailed with again zero response.
I don't get the point of having these features if they don't get responded to over multiple days. The communication is severely lacking compared to their competitors that have had issues and delays this year.
The sad thing is I am a first time buyer and had heard good things about Tier Zero Games before and decided to check them out, but this experience has really turned me off.
Order number: #77203, #77204, #77206

Fast delivery and reasonable prices at the time I placed the order. Wish I'd waited for prices to go down though...

Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out.

UPDATE: Store reached out and went above and beyond to resolve issue.

Would encourage store to be more transparent with situations over email and/or making a pop up on the home page. The small font on top of the site did not help, nor to follow social media for updates.

Amazing site for all trading card games.
Customer support is very responsive and helpful.
Must visit for international customers!

I have dealt with Tier Zero Games for over ten years. I started back at Nats in Birmingham, and Ollie, sorted everything out I needed for the event and a bit of bling on the side. Consistently, they have delivered and I would recommend them. Thank you for what you do. I shall continue to buy from them!
Shaun WIlbraham

Fantastic service. Great prices and wide selection

I got sent out a Weiss, Lightsworn archfiend instead of my second Veidos the Eruption Dragon that I ordered. I also got a 4th awakening of Veidos which i didn't order.

Todo está bien lo que falta es más resurtido más producto, por lo demás la página está bien

Fast international shipping! Always reliable!

The communication is good, the only "complain" and it's not even a valid one, there can be mistakes in our orders due to the similarity in the names of the cards; when that happens, the customer service is top tier.

I have received no updates on my order in over a week.

What went wrong i placed a pre order for a deck core to realise date 4th December so in theory should arrived friday or Saturday 24 hours deilvery.

No instead dispatched wensday wait for 5 days and still hasn't arrived ive been lied to and let down im switching who I trust getting deck cores from

Easy to order and quick delivery. Only place to have stock of what I wanted.

Received my order fast and in perfect condition.

Great price and shipped and arrived quickly

Excellent Store and the delivery was great

I rarely leave negative reviews, but my experience with TierZero Games has been genuinely frustrating. After placing an order, I encountered repeated issues with shipping, tracking, and communication. Despite being told my order would be reshipped via DHL Express and that a partial refund would be issued to reflect updated card values, I had to chase multiple times for any confirmation or follow-up.
The tracking information was only shared after several emails, and as of writing this, I still haven’t received the promised refund. Every step of this process felt like pulling teeth — I was constantly left in the dark and had to initiate contact just to get basic updates.
I understand things can go wrong, but the lack of transparency and accountability here turned what should have been a simple transaction into a drawn-out ordeal. I won’t be ordering again, and I’d caution others to be wary of the customer service experience.

Will not refund when cancelling an order. Customer service is hard to get in touch with, takes multiple emails to get any response. Continuing to hold money for a very long time with terrible excuses. Weeks have gone by and I still have no product and no refund. Can not recommend

Always a great experience, they are always fast and efficient. Great working with them