Tiege Hanley Arvostelua 

Firstly, I really like the products and did notice a difference in my skin. However, their delivery timeframes are just too long, and it’s mostly because it takes them an eternity to dispatch anything.

My first order took a week to dispatch, which at the time I thought was just bad luck. But when I went back and started a subscription, after 9 days nothing had been dispatched. The AI agent was no use at all so I requested a refund.

They’ve lost a customer and will probably never even know because they’ve farmed out customer service to an AI agent.

I'm seeing a slight impact already on my face! Only been using products for about 1 week. I'm glad I started using Tiege Hanley products!

The products seem to be of good quality. Admittedly, I have only used the products for a couple of weeks so I have not seen any real changes physically at this time. I have, however, noticed a positive change in my attitude toward self-care due to this skin care regimen. I am confident that the physical improvements will follow. The products are straightforward to use twice a day without adding significant time in the bathroom. The instruction card included helps keep my regimen on track. I definitely endorse these products.

I didn't receive my products (that I bought le 2nd october 2026).

I'll hope it will get there soon so I can start or I'll be forced to cancel my subscription.

I love their products and have been using it since it launched but their customer service experience has been downright atrocious. My latest order was priced significantly higher even after taking into account their August price increase and there was an issue on their portal because I could get the same subscription for the next order at the proper price. I reached out to customer service to get this fixed and provided all the details and screenshot but they took forever to respond and even when they did, they did not attempt to understand my issue and kept giving cookie cutter responses to my questions, It's like talking to a toddler. Seems like they're more interested in closing tickets than resolving my issue

In addition to that, aside from email there's no other way to reach out to customer service, their live chat uses AI and falls back to email, I called the company number but only option is to leave a voicemail and hope someone calls back

It's sad its come to this, I love their products but there's no excuse for such a bad customer service experience

I’m in my first week with level 2 and it is quite simple to follow

These products are very good! The products quickly became part of my routine and leave my face feeling clean and fresh! They are among my favorites ever, but the process of purchasing them through this company's online platforms and app is truly frustrating. They have a big push towards subscriptions, which could be acceptable if the site was more reasonably navigable. It is not. I went into the app, just to buy a single extra item and the process of just adding one item to my cart and paying was so bad that I abandoned my purchase. Someone thinks they are being clever to push for a bigger spend, but the site is so convoluted as to not be a well-functioning storefront. I'd recommend that Tiege Hanley executives go through the process of trying to purchase from their own site using mobile and desktop access. Getting the added spend is clearly more important than having a loyal customer easily get products makes it difficult for me to recommend Tiege Hanley.

So far I have tried to stick to the daily routine. Better in the AM, then before bed. Gonna take some adjusting. That being said, I do believe that the red dryness on my cheeks is going away. However, I only notice after I shave. Next shave I should have a better idea…

Its a good routine. Simplifies the process. The eye serum though burns my under eyes. I've had to toss it away and order a brickell undereye cream to replace it instead. Other than that its a great product.

do not like that you're going up past 50 dollars a month for 22oz bottles

I love it great product.

Just so happy with the products, I've been using for the past few years. Friends and family always tell me how I don't look my age. Every opportunity I get , I give credit to Tiege Hanley.

I use a variety of Teige Hanley products and they all seem to be quite effective, especially the moisturizer and the serum. I also use the retinol stick. I will say that I wish the retinol stick was designed in a way that allowed you to get the very last bit out of it. It's like a mini deodorant stick, and I feel like if the edges around the retinol were receded a bit, I'd be able to use more of it. I actually keep all the old sticks and at some point I'm planning on finding a way to use the remaining amount in each one if possible.

works better than other brands I've tried

Love the difference Tiege Hanley’s face care routine is making, the best part is that it’s simple and easy to do. The kit comes with everything you need, fellas if you haven’t included this to your daily routine and self care I recommend you go for it. Get that subscription, you won’t regret it.

​I’ve suffered from acne since middle school, and Tiege Hanley has genuinely been a total life saver for my skin. I used their core Daily Face Wash and Acne Serum for years with great results, and recently added the Scrub and Salicylic Acid Wash to my routine.
​The combination has been a game-changer. It keeps breakout activity controlled, clears up my complexion, and doesn't leave my face feeling stripped or irritated. If you’ve struggled with stubborn acne and haven't found a routine that actually sticks, I can’t recommend Tiege Hanley enough

The products are great. I have a hard time with the online profile/subscriptions. It is confusing to note when all orders are coming in. The next order, future order, orders on certain dates, reoccurring orders, in active, active orders, can all be too confusing. I have had unintentional orders sent through due to my missing other active orders. If the subscription/orders could all be on one page in a very clear format, it would make the process much easier. It's fairly easy to add items to the order, so the inactive feature may be unnecessary. Overall, if the subscription/order process would be made more simple, I'm sure it would make the ordering process much less of a headache for many people including myself. I hope this is helpful feedback

Solid system and easy of use. Takes two minutes to go thru the whole thing. Weirdly I always run out of the eye serum before anything else.
One thing I don’t like much is the smell from the day face cream. It smells a bit like if it was petroleum based. It’s not strong but I smell it. Not a dealbreaker but would love a different scent.