Tickets BoliviaArvostelua 

Avoid at all costs! Their customer service is nonexistent. They refuse to reimburse us for a trip that was cancelled due to their own fault.

My girlfriend and I booked a sleeper seat each on the night bus from Sucre to Uyuni through TicketsBolivia – including seat selection via an interactive layout. The price was around €30, roughly 50% more than at the counter.

When we arrived to check in, the bus operator (6 de Octubre) had only received one reservation instead of two. The bus was full. I ended up spending the entire night in the driver's cab – cold, uncomfortable, and nothing like the sleeper seat I had paid for.

I was under enormous pressure: our three-day Uyuni salt flat tour (approx. €600) was departing the next morning with no refund option. TicketsBolivia later informed me that 6 de Octubre refused any compensation.

Pay the premium, get less than you paid for. Avoid.

I booked a bus from Samaipata to Sucre and the day I was supposed to leave it got cancelled. Then I wanted to get a refund but I have to wait 2 to 4 weeks for my money back!

Precisei trocar o dia e horário da passagem , fui atendida pelo wats , fui extremamente bem atendida e conseguiram me ajudar de prontidão . Parabéns 👏🏻

Really helpful and responsive.

Service that went literally the extra mile when communication with the bus company was needed ! Use them for Boliivia bus tickets!

Thank You!

French here, here is my experience :
- booked 3 tickets from ticketsbolivia.com which in turn booked with this agency Cruz del Norte.
- we board the bus with a little bit of panic because we didn’t find the indications about which bus company it was, that was solved without issue.
- starting the trip from Uyuni to Calama, there is one border control to do, and it happens that their X-ray machine was broken. Which led to a full 10 hours of queueing and no one respects the line, a real mess, quite nerve wrecking. This has nothing to do with the bus company.

Issue starts after ollague:
- once we finish the border checks, the bus stops at Ollague and driver says the bus is broken down and there will be no advance until next day. We had a plane at 6 am next day, and there was no way that we could stay the entire night in the bus and miss this plane.

We literally had to pay 175$ usd for 3 places on the hallway of another bus, cramped down and not even properly seated. To make sure that we could take the plane next day. Departed from 6:15, Arrived in calama at 1:35am next day, flight was at 6 am right after.

Asked for a refund, no response so far, it’s been 2 weeks, and still utterly furious. Their general conditions states that if there is a major problem, or issue with the transport, they refund. But we are still waiting, overall spent 164$ for their bus service which couldn’t even drive us until calama, and additional 175$ for another bus to make sure we are there.

Replying to the message: already sent an email with TB code, sent it again.

As of 11/03/2026, travelled 20/12/2025, we never got refunded, avoid, and definitely can’t recommend.

I used this bus company to go to Puno, Peru. However, prior bus has been significantly delayed (over 6 hours) due to the political protests by Bolivian. Even though it was too late to get the final bus to Puno, the staff made great efforts to get the final bus for me.

Results? I successfully got the final bus to Puno without problems. I really appreciate their endeavors and would highly recommend you to trust this company.

I bought a bus ticket through BusBud, who then outsourced to Tickets Bolivia. Tickets Bolivia decided to switch the bus company / time so they could book me on the cheaper bus. They didn’t properly tell me about this switch and only sent me my new ticket after the departure time of the new bus. Don’t book with them - much cheaper (like half price) to book directly at the bus terminal the day of the departure.

The only positive thing I can say about their service is that the bus did get me to my destination. Otherwise, the journey was horrible.
It was advertised that the bus would have Wi-Fi, but it didn’t. The bus was not clean, and the air quality was poor. The bus terminals in Bolivia in general are also not clean and feel quite unsafe in the evening. Despite this, you still have to pay an additional fee in cash to use these low-standard terminals.

The bus drivers do not treat tourists with much respect, especially compared to how they treat locals. Customer service is equally unhelpful: their response time is slow, and when I explained my situation in detail and complained about the driver’s bad treatment, they refused to take any further action simply because the bus had managed to get me to my destination.

The customer service is amazing. They contacted us one day before the scheduled travel. There were political turmoils and road blocks in Bolivia. There were no buses between Uyuni and La Paz. They offered several booking options. We found a solution immediately. They are so amazing. I would use their services again.

I booked a too expensive bus ticket from Sucre to Uyuni. Unfortunately, the bus was cancelled because of roadblocks. Tickets Bolivia could not refund the ticket, as the bus company mentioned that there was a bus going (of course not true and on a different date as I supposed to go)

There have been many obstacles in our travels here in Bolivia due to the circumstances surrounding the political climate, but the Tickets Bolivia team has been more than helpful in navigating this all along the way! Great customer service!

I received wrong tickets which I hadn't purchased. Customer service via what's app sorted it out and sent me the right tickets within less then a day. Totally uncomplicated and super helpful via what's app!

Seguro garantizado total

They proactively notified me about an accidental double booking, which was completely my fault and offered to cancel the redundant booking. Overall, they were highly responsive via WhatsApp and always friendly.

Very helpful. Extremely quick at communication. Excellent English.

Pt. Fiz a compra antecipada no Brasil e deu tudo certo desde o princípio.

Tem um suporte no WhatsApp q estava bem disposto e respondeu sendo solícito. Foi ótimo. Tive um imprevisto e eles me guiaram pra resolução q eu pedi 🙏🏻

Recomendo demais !!
Tem que lembrar de ir no guichê validar o ticket enviado por email antes de ir pro ônibus

Ing: I made the purchase in advance from Brazil, and everything went smoothly from the start.

The support via WhatsApp was excellent: they were always willing to help and very responsive. I had an unforeseen issue, and they guided me through the solution I needed.

Highly recommended!
Just remember to validate the ticket sent by email at the counter before boarding the bus.

Es. Realicé la compra anticipada desde Brasil y todo salió perfecto desde el principio.

El soporte por WhatsApp fue excelente: siempre estuvieron dispuestos a ayudar y fueron muy atentos. Tuve un imprevisto y me orientaron en la solución que necesitaba.

¡Lo recomiendo muchísimo!
Solo recuerden validar el ticket enviado por correo electrónico en el mostrador antes de abordar el autobús.

I booked through busbud but made an error with the date.

Contacted through WhatsApp and they sorted in minutes. No charge.

Great company.

I paid for a bus ticket on the website and the payment failed. I retried and the second attempt was successful, but then there was a charge attempt from my card which I didn't initiate. Apparently my credit card details were stolen diring the first attempt. The website is not secure or there's a scum copy of this website. Be careful!