Absolutely exceptional customer service from this place in the 2 orders I’ve made. Everything is handled and packed with care, and it really does show. For any switches I need in the future, this will... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Impeccable customer service. I ordered 70 switches (In 10 packs, so 7X10 packs). I was quickly notified that they actually only had 58 in stock and offered to refund me for 2 whole bags (even thoug... Näytä lisää
Yritys on vastannut
I just started a keyboard build, and after scouring the internet for a UK based supplier of the switches I wanted (Durock Ice King Tactile switches), I was really pleased to find Thocc Exchange.... Näytä lisää
Yritys on vastannut
Sold. Subbed to Newsletter. Subbed to Instagram. I love this shop. Keys: Packed. To me in 24 hours. Packaging: Immaculate. Capybara Stickers included. Charity Registered. Handwritten note on the Welco... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Thocc Exchange is a global retailer of custom mechanical keyboards and accessories focussed on delivering exceptional service and availability. The store is run entirely by Matty, the founder and his two Boston Terrier dogs. We set prices based on fair market value not promotions, and we listen to our customers requests and feedback. Thank you for your feedback here on Trustpilot, it really helps us grow.
Yhteystiedot
Yhdistynyt kuningaskunta
- thoccexchange.com
Great Experience
Great experience and will use again if buying switches!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Awesome thanks Dexter. You're always super welcome here.
Absolutely the best experience…
Absolutely the best experience possible, on every level, from the website and product descriptions, to the latest stock, to the speed and quality of shipping...
Just brilliant. This is how online business should be done, with small business owners who actually care about their products and their customer experience
Customer for life!!!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Absolutely love to read this Nick, thank you so much for sharing your experience. I adore what I get to spend my days doing for a living and I am so glad that came through in the package.
One of the best places to buy keyboard parts
Matty is amazingly kind and helpful, and every order comes packaged with the utmost care. I ordered a pack of switches to test and later ordered a set of switches for my first keyboard build. Both orders were shipped same day, and Matty was more than happy to answer any questions I had. I simply cannot recommend this place enough.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Aww thank you so much Corey this made my day <3 Really happy you feel well supported.
If you want switches, this is your place
Amazingly packaged and I can tell that Matt does every package with love, I’ve brought 3 things from thocc exchange and they have all come with amazing care
26. tammikuuta 2026
Vastaus yritykseltä Thocc Exchange
So good to hear this Max. Always good to know you receive the intended care x
Vastaus yritykseltä Thocc Exchange
Thanks Joao! Appreciate you very much
the best shopping and unboxing experience ive had
you can tell the pure passion and care put into this company, not only is the website intuitive and easy to use, but the packaging is beautiful, they even include hand written notes are such a personal touch.
as customers, we much support smaller businesses, purely because of this.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Yay!! So glad the passion and care come through in the orders like this. It's the joy of my life running this store thanks to customers like yourself
Great Place for Keyboard Accessories!
Great packaging, super speedy - very pleased. Great place to buy keyboard parts and accessories!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
So glad you're happy my friend! Always welcome here.
Best shopping experience
Wow, what a great place to buy. I recently got into the custom keyboard space, and I needed a good switch from a company that was UK based, this one came up, and they offered the best prices. I ordered at 11PM, and the next day it was posted, received it today, put in the switches and they're great. Not only that, but they are donating some of their profits to charity, and the charity in question is for mental health, which is a great cause to put towards. I even get a personalised note, and a thanks for buying from their store. Honestly, it's so so rare you get that nowdays so I'm so pleased I ended up supporting this business. I will 100% be coming back here when I need more keyboard supplies. Thanks so much!
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Joseph this is such a kind review thank you for taking the time to write all of this. I am REALLY glad the love that goes into the orders translates well to the customer experience. You'll always be welcome back and you know where to find me if you ever need guidance - Matty
So much love in a switch-y package
You really feel like so much love and passion goes into what they do. I bought switches for my first mechanical keyboard last month and they came beautiful packed and with a lovely letter too. Great to support small business ✨ Will definitely be buying again!
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
YAY! Thanks for letting me know you enjoyed your order Elizabeth. I remember packing it up :) You'll always be welcome here, let me know if I can ever be helpful
Quality personal service
Nice attention to detail in packing and service. Everything was delivered without issue.
24. marraskuuta 2025
Vastaus yritykseltä Thocc Exchange
Perfect, that's what I like to hear. Glad you are happy and thanks for taking the time to review the store.
Always a good experience
Great service and prompt shipping. And as always, the products are of the highest quality. I ordered a bunch of different switches, and found the perfect ones that will equip my next keeb!
27. lokakuuta 2025
Vastaus yritykseltä Thocc Exchange
So glad to see you are happy Vincent. You made some great choices yourself!
Lovely experience
Lovely experience, have purchased 4 or 5 times now, each time it comes with a hand written note, promptly, and exactly as described. The range of products is stunning as well.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Really appreciate this review Richard. Really lucky to have you as one of my customers <3
Thank you Matty
Always a great experience ordering from Thocc Exchange! Matty is always super helpful and ensures orders are sent out very quickly.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Thank YOU Sam. Really grateful you choose to shop with me <3
The best that does it...
Second time buyer. Happy once again. Thank you to the entire Thocc Exchange team for their excellent customer service and customer experience.
Will shop again!
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
So welcome Connor. The team currently includes Matty (me), and my two puppies (Arlo and Maui). I will make sure your feedback reaches them as they are the true brains of the operation.
Great selection of switches
Great selection of switches, thank you.
Owner is super kind 🐐
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Ahhh thank you. I try to be supportive <3 Glad you are happy my friend
Vastaus yritykseltä Thocc Exchange
Perfect. Really glad you are happy <3
Vastaus yritykseltä Thocc Exchange
Brill! I will be very glad to welcome you back in when you next shop with us :)
Always a pleasure doing business with…
Always a pleasure doing business with Thocc Exchange. Quick turn arounds and fantastic offerings.
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thocc Exchange
Ah lovely - really happy to hear you are pleased Samuel
Fantastic service
Fantastic service - fast, reliable, well priced. Cannot recommend highly enough
29. heinäkuuta 2025
Vastaus yritykseltä Thocc Exchange
Chris, so great to hear that you're happy. Thanks for sharing this review :)
Brilliant business
Brilliant business; great range of stock, customer service and fronted by the friendliest man in the game.
29. heinäkuuta 2025
Vastaus yritykseltä Thocc Exchange
Says the friendliest customer in the game :) Thanks for everything Adam. One of my longest standing customers now!
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