Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Näytä lisää
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HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Näytä lisää
The initial watch i ordered was sold out there was one marked at 284 I recieved no feedback as to why my order is delayed. Luckily I logged into the account a more expensive one was loaded and reques... Näytä lisää
The website is easy to use. Unfortunately the original watch chosen became sold out. However, customer service has been excellent swift response in regards to purchase. Confirmation provided vi em... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Yhteystiedot
3 Mount Street, Auckland Central, 1010, Auckland, Uusi-Seelanti
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
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Wrong Watch, Months of Hassle, and a Defective Replacement
I am extremely disappointed with my experience purchasing from Watches Men.
I ordered a men's watch as a birthday gift for my partner. Instead of receiving the watch I ordered, I was sent the women's version, which was also a lower-priced model. Their initial solution was for me to keep the incorrect watch and accept store credit. This was completely unreasonable, as the watch was intended as a gift for my male partner, so the women's version was of no use to me.
As a result, I had to go through a lengthy and frustrating return process involving numerous emails back and forth before the incorrect watch was finally returned. Even after that, I waited a considerable amount of time with little to no updates on my replacement order. It was only after I followed up that the correct watch was finally sent.
Unfortunately, the replacement arrived with a defective leather strap. This was incredibly disappointing, especially after all the delays and inconvenience. I later discovered, after taking the watch to a local watch shop, that the strap was not the original one. I did not purchase the watch as a clearance, so it is completely unacceptable to receive a watch with a non-original strap. If this was not clearly disclosed before the purchase, it is very misleading to customers. I had expected to receive a genuine, high-quality product from what appeared to be a reputable retailer, but the entire experience has been frustrating from start to finish.
The poor quality control, slow communication, and unsatisfactory customer service have left me with very little confidence in this company. I would not recommend purchasing from Watches Men based on my experience.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Hi Maggie,
Thank you for taking the time to share your feedback, and we're sorry to hear the overall experience fell short of expectations.
We'd like to clarify a few points for context. When the incorrect item was delivered, we offered you a choice between keeping it with a partial refund and store credit, a full exchange for another watch of similar value, or a pre-order of the exact model you originally wanted. You chose the pre-order option, which we confirmed and proceeded with at your request.
Regarding the return, we do require the original item back before dispatching a replacement, which is standard practice and was communicated to you during the process. Once we received the returned watch, we processed your refund for the return shipping and import fees promptly.
On the strap concern with the replacement watch, our records show the item was brand new and fully inspected before dispatch. That said, we understand your frustration and offered a refund as a goodwill resolution once this was raised.
We take all feedback seriously and are always working to improve our communication and processing times. If there's anything further we can help resolve, please reach out to us directly at info@thewatchesmen.co.nz.
Kind regards,
The Watches Men Team
It was delivered fast and everything…
It was delivered fast and everything packed well... no damage or anything watch was working fine... will buy again..
I was a little hesitant to purchase but read very positive reviews and I decided to buy.. i am glad I got my hubby's fav watch...Thank you Team for all your hard work...
22. kesäkuuta 2026
Vastaus yritykseltä The Watches Men
Hi Lupe,
Thanks so much for taking the time to write this! Really happy to hear the delivery was quick and everything arrived in perfect shape. It means a lot that you took a chance on us after reading other reviews, and even better that you found your hubby's favourite watch here.
Enjoy the watch, and we'd love to have you shop with us again soon!
The Watches Men Team
Slazenger Diver Multifunction Green Dial Two tone Watch - SL.09.2364.2.01
I got the Slazenger Diver Multifunction Green Dial Two tone Watch - SL.09.2364.2.01 from them. It is exactly as it looked in the pictures. Getting the links removed from a nearby watch shop so the watch fits well was an easy task too. I have wanted a watch with a green dial for a while now, and recently I thought of getting one with a two-tone stainless steel band too. The Slazenger watch they have fit that description perfectly. Their discount was pretty great too. Great purchase overall and a nice watch added to my collection
7. kesäkuuta 2026
Vastaus yritykseltä The Watches Men
Hi Aryan,
What a wonderful review, thank you! We're thrilled the Slazenger Diver matched exactly what you pictured. Enjoy wearing your new addition, and thank you for shopping with us!
Warm regards,
The Watches Men Team
100% Legit
The watch was excellent and the delivery was very quick
Looking forward to buy more watches
7. kesäkuuta 2026
Vastaus yritykseltä The Watches Men
Hi Mohammed,
Thank you so much for the great feedback! We're delighted to hear the watch was excellent and that delivery was quick. We can't wait to have you back, and we'll have plenty more watches ready for you whenever you're set to shop again!
Warm regards,
The Watches Men Team
Watch not working.
Received an email to say watch I ordered was not actually available. I changed my order and selected something else. Just received watch. Not working. Oh dear!
2. kesäkuuta 2026
Vastaus yritykseltä The Watches Men
Hi Rose,
We're so sorry to hear about this experience, that's not at all what we want for our customers. We understand how frustrating it must have been.
Please reach out to our dedicated support team at info@thewatchesmen.co.nz with your order number and reference #8088TWM so we can make this right immediately, whether that's a replacement or a full refund.
Warm regards,
The Watches Men Team
Vastaus yritykseltä The Watches Men
Thank you for the kind feedback! We're glad you found great brands at good prices and that the service was fast, that's exactly what we aim for. Hope to see you again soon!
Warm regards,
The Watches Men Team
Poor email communication, Dirty watch
Watch arrived quickly, unfortunately the photos on the website have been edited to make the green of the dial more prominent than it actually is. Had the photos been more realistic and showed the true colour i would not have purchased this particular watch. I've emailed the company about this but my email has been ignored so far. Quite disappointing. Also the inside of the glass is streaky and looks terrible in sunlight or under bright lights. Would really like an email back.
25. toukokuuta 2026
Vastaus yritykseltä The Watches Men
Hi Travis,
We're sorry to hear about this, that's not the experience we want for you. To clarify, we use the product images exactly as provided by the brand, with NO editing on our end. That said, screen displays and lighting can sometimes cause colours to appear slightly different than in person, and we understand that's frustrating when it affects how the watch matches your expectations.
We did send you an email to look into this further but haven't heard back yet. We hope to hear from you soon so we can get this resolved for you.
Please reach out to our dedicated support team at info@thewatchesmen.co.nz with your order number and reference so we can resolve this right away.
Warm regards,
The Watches Men Team
Absolutely amazing customer service.
Brought a maserati watch from them. I absolutely loved the watch but I didnt relise that it was an automatic watch and would stop working when not in use. As it was not my daily watch it stopped going after only a few weeks of owning it but would start going again once I reset it. I contacted them about 10pm at night via email saying it had a fault. Thinking I would not hear anything for a few days at least. But to my surprise I had a response within about 30mins. Even at that time of night. They explained to me that its normal for an automatic watch to stop going when not in use. Which I comfirmed by moving the watch around abit and it started working. Not only is it an awesome watch but the customer service was absolutely amazing. I do not normally leave reviews but felt this had to be mentioned. Highly rate them A+++++
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Hi Jeremy,
Thank you for taking the time to share this, it truly means a lot! We're so glad the Maserati watch caught your eye, and even happier our team could quickly clear up the automatic movement question for you, late night reply included! That kind of responsiveness is exactly what we aim for.
Your A+++++ rating made our day. Thank you for trusting us, and we hope to welcome you back for your next watch soon :)
Warm regards,
The Watches Men Team
Happy customer
4 watches purchased from here. I keep coming back. Great quality. Fast delivery. Beautiful watches.
10. toukokuuta 2026
Vastaus yritykseltä The Watches Men
Hi Nicola,
Four watches and counting, welcome to our collectors family! Thank you for being such a loyal customer and for the kind words about the quality and delivery. It means a lot to know we keep earning your trust, watch after watch.
Looking forward to helping you find your next favourite piece!
Warm regards,
The Watches Men Team
I really like the watch but unhappy…
I really like the watch but unhappy with the strap. Even I can’t buy new strap as the original one is not in condition to wear. I am really feeling bad that I trust the site and spent money on it.
8. toukokuuta 2026
Vastaus yritykseltä The Watches Men
Thank you for your feedback, Gagandeep.
We do, however, find this review misleading, and we feel it is important to clarify the facts for the benefit of other customers.
The watch you purchased was listed on our clearance page with the title "Defective Strap" — this was clearly stated in the product title at the time of your order. We also included real, unedited photographs of the strap's condition in the listing, and all details regarding the item's condition were fully disclosed at the time of dispatch. Additionally, a red "defect" notice was displayed prominently on the product page.
Given all of the above, we respectfully do not accept that the condition of the strap could come as a surprise. The item was sold as a clearance piece with a known defect, reflected in its price accordingly.
We are sorry if there has been any misunderstanding, and we remain happy to assist if you have any further questions. Please do not hesitate to reach out to us directly at info@thewatchesmen.co.nz.
I would not recommend this online store…
I would not recommend this online store to any customer. If your watch does not work post the 30 day exchange policy you have no recourse as a customer. I paid $293 for a Emporium watch it stopped working after the 30 day exchange policy no exchange. Stay away.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Thank you for your review, and we are sorry to hear you are unhappy. However, we feel it is important to provide some important context, as we believe this review does not accurately reflect the situation.
When you contacted us in January, we promptly offered you two options: an exchange, or to have the watch repaired and send us the receipt so we could cover the cost. You chose to have it repaired yourself and informed us you would follow up — however, we did not hear back from you until May, several months later.
Unfortunately, at that stage, we were no longer in a position to offer an exchange. This was not due to a lack of care on our part — we had already extended goodwill well beyond our standard 30-day policy and provided a clear resolution path in January, which was not followed through on.
We are sorry the experience has ended this way, and we wish you well. Should you have any further questions, please feel free to contact us at info@thewatchesmen.co.nz.
I brought my partner a Diesel watcha in…
I brought my partner a Diesel watch in December for his birthday. The watch said waterproof. He forgot to take it off in one shower and it got wet inside. We have e mailed the company, they said it shouldnt be worn in the shower, we said, the watch is sold as WATERPROOF not water resistant. They have refused to fix it for us even though it is our consumer rights to have it fixed. Do not buy from them, they are very unhelpful and we will be taking this further. The stock are rip offs from Dubai
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Thank you for taking the time to leave a review, and we are sorry to hear about your experience.
Unfortunately, as outlined in our warranty policy, water damage falls outside of our coverage and we are unable to assist in this case. We do also want to share a helpful tip for the future — before wearing the watch in the shower, please ensure the crown is fully pushed in and the case is properly sealed, as this helps protect against moisture entering the watch.
We would also like to address the comment about our stock — all watches we sell are 100% authentic, and we take such claims very seriously.
We appreciate your understanding, and if there is anything else we can help with, please don't hesitate to get in touch at info@thewatchesmen.co.nz.
Great service and communication
Great service and communication. Both watches that we ordered are as per the photo. Unfortunately one of the ones that came from overseas, the battery was dead and I had to replace it before using.
1. huhtikuuta 2026
Vastaus yritykseltä The Watches Men
Thank you so much for your wonderful review, Jane — we truly appreciate it!
We are so glad we were able to sort everything out for you and hope all is well now. We hope you and your family enjoy the watches for many years to come!
We look forward to seeing you again soon.
Great watch and got it delivered…
Great watch and got it delivered swiftly thanks team 👌
6. huhtikuuta 2026
Vastaus yritykseltä The Watches Men
Thank you, David — we really appreciate the kind words!
So glad the watch arrived swiftly. Enjoy it, and we hope to see you again soon!
Vastaus yritykseltä The Watches Men
Thank you, Kellz! that means a lot to us!
We look forward to seeing you again soon. 😊
This is nice mans watch best
This is nice mans watch best
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Thank you, Hafiz! we are so glad you love it!
We hope to see you again soon. 😊
Beautiful watch
Beautiful watch, double or triple the price on other sites! clear communication during shipping process and fast delivery. Thank you!
3. huhtikuuta 2026
Vastaus yritykseltä The Watches Men
Thank you so much, Letitia for your lovely review!
Getting the best price on a beautiful watch is exactly what we are here for. We are glad the communication and delivery lived up to expectations too. We hope to see you again soon! 😊
Happy Customer
Their helpful service in exchanging a watch which I wasn’t happy with, the watch was fine, just not what I was expecting from the photograph. Eli from The Watches men was always responsive, very accommodating and understanding.
7. huhtikuuta 2026
Vastaus yritykseltä The Watches Men
Thank you so much for your kind words, Karen! this really made our day!
We always want our customers to walk away happy, and we are so glad we could find the right watch for you. We will be sure to pass your lovely feedback on to Eli. We hope to see you again soon! 😊
Fast order processing and prompt…
Fast order processing and prompt delivery.
Competitive discount's :)
2. huhtikuuta 2026
Vastaus yritykseltä The Watches Men
Thank you, Misael! we really appreciate it!
Great prices and fast delivery is what we strive for. We hope to see you again soon! 😊
Have done numerous purchases through…
Have done numerous purchases through this site and would highly recommend rheir services. Not only are all products as described but delivery time is excellent.
26. maaliskuuta 2026
Vastaus yritykseltä The Watches Men
Thank you again, Michael! 🌟 Your continued loyalty and kind words truly mean a lot to us. We're so glad every purchase has lived up to expectations and that delivery has been consistently on point. We look forward to many more orders from you. We will make sure you'll be looked after :)
— The Watches Men Team
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