The UK Loose Leaf Tea Company Arvostelua 

Beautiful teas, well packaged and tasted wonderful.

The various teas are of superb quality, the organic assam tea, our go to daily, a variety of other black tea, and green tea, all superb. I use the gunpowder green tea in kombucha making which is lovely. The herbal teas are also excellent. I can't praise the teas or the customer service enough.

I was sent the wrong tea, not sure if it was my fault or theirs, but it only cost a second large stamp to return it and I quickly got my decaf tea. It is lovely that the people who work there are a small team so they get to know you.
Can't say I love their website, as I can never remember how to access my subscription, but they can fix it by email or over the phone.

Order, prepared, posted, delivered! Excellent service and products. We keep a stock of "sleepy tea" because it works for us and it's delicious 👍

The quality of the tea (being organic) and taste,Reminds me of teas I drank 60 ―70 years ago.And it is tea leaf not dust. Thankyou.

Excellent choice of teas, fast dispatch and delivery. I always use this company

The teas arrived quickly and were nicely packaged with comments. We tried them and they were interesting but sadly none of them were to our taste.

I bought a pack of breakfast tea and a tin caddy as a Christmas gift. It arrived quickly, the caddy has an attractive traditional pattern, and the tea has been a huge hit!

I’m genuinely impressed with this herbal tea company. The quality of their organic teas is outstanding — you can taste and feel the difference. The herbs are vibrant, aromatic, and clearly fresh, and I really appreciate the noticeable benefits that come from using properly sourced organic ingredients.
One of the biggest highlights for me is that the teas come loose in large paper bags rather than in toxic, bleached tea bags. It’s reassuring to know I’m not steeping my herbs in plastics or chemicals — just pure, clean plant material the way it should be.
Delivery was also incredibly fast, and everything arrived well packaged and fresh. It’s clear this company cares about both health and sustainability.
If you’re looking for high-quality organic herbal teas without hidden nasties, I highly recommend them. I’ll definitely be ordering again.

Wonderful as always, great tea!

We purchased 4 different types of tea. The organic spearmint and green tea and the lemongrass and ginger tea are ok. The peppermint tea tasted and smelled odd, it was like as if you picked any green plant and made a tea of it. Weird! The spearmint tea was equally awful. It had a very strange smell and tasted very bitter and synthetic. Would definitely not purchase from them again. I didn’t bother trying to contact customer service after reading the comments here. Three bags of ‘tea’ in the bin!

Very disappointed. The tea contained lots of debris and odd pieces that left the drink cloudy, and it also had an unpleasant smell. I contacted customer service to arrange a return for a refund but haven’t received any reply, apart from an email asking me to leave a review. Not the quality or service I expected!

Still no response from the company since 10th November!!!
I have sent photos to show the issue, but nothing..

Reached out to PayPal and got refunded immediately, within seconds, therefore, its a well known issue for PayPal to react like that..

I make orders from this company every couple of months and I really love the large variety of teas. I have found all the teas are excellent quality and I really like the plastic free packaging

Superb!!

Recieved two parcels of Sencha tea and Dragon Well tea this morning. Superbly packaged, with tea details inside and flavour profiling.

Lovely attention to packaging each tea, in wrapping paper.

We had been using The Tea Makers Of London for 8 years, however we wont be going back there as their Sencha tea was mainly dust!

The Sencha tea from here, is bright, clean long needles (no dust) and tastes beautiful! Very fresh.

The Dragon Well tea, has a beautiful aroma as soon as you open the packet and can't wait to try it later.

Excellent value for money also, the Dragon Well is way cheaper than the Tea Makers of London.

You've got a lifelong customer now, thank you!

Unfortunately, I have to echo some of the previous reviews regarding a decline in the quality of the teas. I have already stopped purchasing the chamomile blossoms tea after receiving bags containing mostly dust. Now, I received an order of the “ginger root cut organic” tea which I ordered previously and truly loved. Sadly, this batch of tea came as mostly shavings and dust, whereas previously it was actually chopped bits of ginger. I will be looking elsewhere for my tea moving forward.

Good selection and pricing, and quick despatch. However this is the worst tea I’ve ever had in terms of taste and quality. It’s bad. I left a 2* review on their website but this was never published. This led me to look around their site at other teas and I couldn’t find any review less than 4*. So are they misleading customers by withholding negative reviews? I purchased based on the rave reviews but now I feel conned. Next time I will use a company with more integrity who treat their customers better.

I personally am a little confused at the low score this company has on trustpilot. I ordered several teas and infusions from this site, including:

Temple of Heaven (Green Gunpowder Tea)

Earl Grey Sencha (Green Tea Version of Earl Grey)

Tropical Sunshine (Fruit Infusion)

Lavender Flowers (Herbal Infusion)

Jasmine Green Tea (Green Tea)

Butterfly Pea Flower ("Blue Tea" Herbal Infusion)

They all arrived well packaged (Plastic free) and are delicious, with the exception of the Butterfly Pea Flower, which is "Okay" but that's an opinion on the taste, not the quality, the quality is great!

The teas are all fairly priced in my opinion, and I'll definitely be a repeat customer. The green tea version of Earl Grey is beautiful, and when prepared properly at a temperature of 65°C - 80°C I think it's much better than the usual black tea version.

I don't really have anything bad to say about my order, hence my confusion with the low rating, I notice some people mentioning a lot of tea dust in their orders, But I didn't have that issue personally.

I would give zero stars if possible. Ordered 2 large egg tea infusers. On opening the package only 1 had been shipped. Endeavoured to contact the company by telephone and email. The phone message states there’s no one available every time and although I have used the email provided I am yet to receive any communication from this company.

Avoid at all costs!

I am extremely disappointed with my last two orders. In one case the quality of the tea was much poorer than previously: Lot leaves broken in tiny pieces and tea dust.
In the latest delivery, Darjeeling tea, and ginger and turmeric roots were sent together each in thin paper sachets, with the result that the Darjeeling has a very strong turmeric and ginger aroma. Terrible.

I have been ordering large bags of Organic Lemon Balm tea since last summer, and must say that the quality is superb. Comes in paper bag so a lot of glass jars might be necessary if ordering 500g or more. Fresh and good quality. I also tried Organic Elderberry, Rosehip, and Hibiscus which takes up a fraction of the jar space weight for weight. This tea was also very nice. As a customer I am very happy with my purchases