Transform Hub  Arvostelua 219

Big shout out to Transform Hub, Ormskirk.

I originally saw a post on Social Media advertising Ormskirk Hub and considered joining, but like most of us; life got in the way.

I was struggling with work stress and overall not feeling great about myself.

I decided that something needed to change and booked for an assessment with Alex.

Alex is an active listener. He's compassionate and showed a genuinel interest. He explained everything and never pushed for me to join.

I've just finished my third week. It's hard, real hard; but so worth it. I feel energised, I'm losing 'fat' and can already fit into 'old tight clothes'.

The team.. Tobias, Brogan and Liz are fabulous. They push you to reach your goals. They make the sessions fun. They're always happy to answer questions ...they are great encourages.

If you're considering joining, my advice is book in for an assessment. You won't regret it 😃

UPDATE:19.5.2026 Following my previous review,4.5.2026 I want to give credit where it is due to the franchise manager, Gary. Once he was made fully aware of the circumstances surrounding my contract cancellation and the data privacy issue, he stepped in personally with the utmost accountability. He handled the matter with total honesty, provided a full refund, and offered a sincere personal apology. While the initial situation was incredibly upsetting, I deeply appreciate Gary's integrity in resolving this so professionally and amicably.
​I am writing this as a last resort. While I enjoyed the physical training sessions, the management and "coaching" support from the current Female Fylde Branch Manager has been a total shambles.
​Failure to meet own standards:
This gym publicly prides itself on "Radical Accountability" and "Extreme Candor," stating they "do not hide behind excuses" and "focus on fixing problems rather than explaining them away." My experience has been the exact opposite. They took £540 from my account in February, over a month earlier than the agreed date. I acted in good faith and offered a 50/50 compromise to cover my notice period, but my offer and multiple emails to the CEO and Admin team have been met with total silence. There is zero "accountability" here—only avoidance.
​Gross Breach of Privacy (GDPR):
Most appallingly, the manager posted sensitive, private family information—shared in confidence during a period of deep bereavement—on the member portal. This was visible to other coaches, which I know because they replied to me on her behalf. I refused an exit interview because I no longer felt safe or comfortable in the gym after such a disgusting betrayal of trust. Using my private life to imply my leaving was due to "finances" is a violation of GDPR and shows zero empathy for a vulnerable client.
​Non-Existent Nutritional Support:
The high fees supposedly include nutrition coaching. In reality, I frequently received nothing but "thumbs up" emojis or was ignored for weeks. The manager even admitted she prioritizes new 6-week sign-ups over long-term members. Furthermore, classes were regularly overcrowded with 15–25 people instead of the promised small groups of 8.
​A Note on Reviews:
Prospective members should know that this business incentivizes reviews with vouchers and prize draws. A high rating is easy to maintain when you are essentially buying feedback.
​I am now intending to escalate this to the Information Commissioner’s Office (ICO). If you value your privacy and expect a business to actually follow its own "core values," look elsewhere.
"Update on the Franchise Owner's Conduct:"
"After weeks of ignoring my professional emails, the Franchise Owner finally reached out, but only after I deleted a polite 'goodbye' message on Facebook. It is now clear he had been reading my messages all along but chose to stay silent until he could send a personal attack. He didn't address the early payment or the GDPR breach; instead, he told me he was 'appalled' at my behaviour for seeking fairness and ended with a dismissive 'Have a nice life.' This level of ignorance and lack of professionalism is staggering for someone in his position."

Transform Hub Ormskirk is an incredible place to work out and get fit. It’s filled with genuinely supportive people who motivate and look out for one another, creating a real sense of community. Even on days when you’re feeling drained from the daily grind, it’s a place that makes you want to show up.

The trainers — Brogan, Tobias and Liz — are fantastic. They push you to be your best while making every session both fun and challenging.

I originally signed up for the 6-week challenge and planned to stay on for just a few months ahead of a friend’s wedding… but 18 months later, I’m still here and loving it!

I can’t recommend it highly enough, especially for anyone who might feel apprehensive about joining a gym. From day one, you’re made to feel welcome and supported — and once you start, you’ll never look back.

The clue is in the name with this organisation and for me they have delivered beyond my expectations. Never having been to a gym before i was apprehensive, but 18 months later and I still look forward to every session. It's become like a real family with just the same level of personal support as on day one. If anyone is unsure whether to join, I would say put your doubts aside and do it!

I joined Transform Hub Ormskirk for the 6 week challenge but I enjoy it so much I’ve carried on going, the coaches are so supportive and motivating they make sure everyone achieves their own goals

Great community hub feel at the Ormskirk Transform Hub, which is rare for a gym.

You feel valued and the coaches are great. They create challenging sessions and no session is ever the same! Shout out to Brogan, Tobias and Liz.

In addition to the functional and strength training they’ve also set up women and men’s support groups and day trips for things like hikes, etc.

I joined TransformHub Ormskirk 3 months ago, after trying every “diet” known to man. I’d loose a weight then gain it and more back. After having surgery postponed due to my weight then finding out I had high blood pressure I decided i needed to do something different. I joined transform hub-Ormskirk and it’s been the best decision I’ve made in a long time. The coaches are FAB!! They are approachable, knowledgeable and good fun. Their classes are always different so no excuses to get bored!! They also do loads extra to encourage you and help keep you motivated! Like going on hikes and have meet ups that aren’t just about exercise and weight but about life.
I love how the whole group of people who go make you feel welcome and are so friendly and everyone encourages you along your journey. They have helped me lose weight and become stronger and fitter than I’ve been in a long time all whilst having fun. #bestteam@transformhubOrmskirk!!!

Amazing community to be part of. So supportive, non judgemental and allow you to achieve goals as an individual. Best thing I’ve ever done

Thoroughly enjoyed my 6 week programme at Transform Hub Chertsey. Lost weight although that wasn’t my primary goal, built muscle mass and feel so much fitter.
Everyone is so friendly, the sessions are different every time and you could not have better trainers than Sam, Tish and John, they are brilliant, always modifying your style so you get the most out of your exercises. Love it, and signed up to my ongoing membership.

Flexible class times, even early morning sessions 😊💪 so no excuses!

As a former soldier for 17 years I trained hard. When I left in 2010 I did nothing and got flabby. I joined the hub in Stoke and I can honestly say I’ve changed. My arms are nearly back, apparently there are abs desperate to appear as well. Alex and Luke push me to achieve my goals. After that I’m sure they will hone me into the machine I want to be before I’m 50. I can’t recommend this gym enough. I’ve seen them all. False promises and hopes. This is the real deal. They have adjusted my diet and workouts to fine tune what I’m trying to accomplish.

Great coaches and great structured workouts and nutrition plans

Transform hub the best
They are fantastic they don't give up on you
They are always there with advice the exercises are 100% they keep you going
The coaches are so good everybody is friendly
Who ever reads this please try this you won't regret it I've lost 2 stone and feel and look fantastic

I’ve had a really positive experience with Transform Hun. From the start, they took the time to understand my goals, fitness level, and any limitations, which made the sessions feel tailored rather than generic. Their approach strikes a good balance between pushing you to improve and making sure you maintain proper form to avoid injury.
They track progress and give feedback regularly. Sessions are varied so they never feel repetitive. They’re also great at explaining why you’re doing certain exercises, which makes a big difference in staying motivated and understanding your own progress.

On top of that, the team bring a lot of energy and fun to each session. Even on days when motivation is low, their attitude helps you stay on track and motivated.
The Hub has a real family feel and everyone who goes is friendly and supportive. Overall, I’d recommend them to anyone looking to join a gym maybe for the first time ever. It’s great fun and the results are amazing. Special thanks to Tobias and Brogan at Ormskirk who are amazing !

I would strongly advise against engaging with this company. I experienced a continuous barrage of WhatsApp messages and phone calls from them. I had to reschedule an appointment because my child was unwell and informed them I would contact them over the weekend. However, I received another WhatsApp message shortly after. When I explained that I no longer wished to proceed due to their persistent communication and requested no further contact, they then called me from a mobile number and continued to disregard my request to be left alone. I cannot overstate my recommendation to avoid this company. Any organization that resorts to such persistent and unwelcome contact, refusing to respect an individual's wishes, raises serious concerns.

If I could give mo stars I would. Any further contact ill be reporting them.

Joining the Transformhub Clitheroe was a fabulous decision I made two years ago. I joined initially on the 6 week challenge, which I completed and lost the weight I wanted. I’ve continued my membership because it’s so much more than a gym - it really is a hub. Kieren, Sophia and Adriana make sure that they are always there to help with nutrition, explain workouts fully, increase weights (you don’t know til you try), organise activities from walks to Born Survivor outside of the sessions, happy to chat generally about anything, get you bavk on track when life gets in the way, and always a smile. From wanting weight loss it has become much more for me, from improving my overall strength to new friendships.

Been at the hub for 6 months and it’s great. Coaches are friendly but push you when needed. Sessions are fun and always feel supportive no matter each persons ability.

I’ve struggled to loose weight for the past decade and especially after a very difficult pregnancy. I joined transform hub and really learned what it means to be disciplined about food and healthy eating and to understand my body better. I’ve lost the most weight in a long time and been consistent with exercise and all because of the fantastic coaching and atmosphere. I would definitely recommend to anyone serious about their health and would going back for more once I can!

What an amazing achievement in my 6 week challenge 8% body fat lost but I wouldn't have done it with out transform hub Bromborough & all the amazing PTs Luke, Adam & Emma. Thank you for pushing me in the classes & the input into my diet.

Going to miss you all so much.
Thank you again, I've loved my time with ya ❤️

I really didn’t want to write this, but I feel like people should know what my experience has been like.

I signed up to Transform Hub (Speke) for a 12-week programme after a lot of hesitation for £525. It’s not an easy decision to make, financially or emotionally, and I genuinely trusted the process and what was being promised in terms of coaching, support, and accountability.

Unfortunately, that’s not what I received.

From mid-March onwards, I essentially got no meaningful support. Sessions were cancelled last minute without explanation, messages went unanswered, and none of the nutrition support that was part of the programme was actually delivered.

Overall, I didn’t even complete 1/3 of the 12-week programme I paid for.

Then the hub shut down.

What’s been most frustrating is how this has been handled afterwards. I received an arbitrary amount as refund, but it does not reflect the large portion of the programme I didn’t receive. Instead of refunding roughly the remaining 2/3s, I was given a much lower amount, which they explicitly said was “calculated based on the overall circumstances rather than individual usage or specific service elements.”

When I challenged this, they describe it as a “goodwill gesture,” but it doesn’t feel like goodwill when you’ve paid for a service that wasn’t delivered and are not refunded accordingly.

I was even offered sessions at another location (St Helens), which is not realistically accessible for me. Expecting someone to travel that distance (30 miles) to make up for a failed local service is not reasonable.

This happened at the Speke hub, but since this is a franchise model, it raises bigger concerns. If one location shuts down or fails to deliver, it seems customers are not properly protected and may be left out of pocket, while being expected to accept a partial refund and be grateful for it.

Overall, this has been a really disappointing experience – not just because the service fell short, but because of how it’s been handled afterwards.

I’d strongly advise others to think carefully before committing.

As the name suggests, Transform Hub has transformed my lifestyle completely. When you are advised by your doctor that your health is at risk, you do something about it. Transform Hub Bromborough kept popping up on my social media and I expressed my interest. From my initial appointment with Kristian and the following 6 weeks of training and nutrition advice, the support and encouragement from the Hub Team has been exceptional. Adam (my PT), Luke and Emma, the classes with you all have been superb 😁 I have met some lovely people (The Hubsters) and I feel energised, healthier and happier than I have ever been. I would highly recommend Transform Hub Bromborough 👍🙂