DO NOT trust this company for any help once the reservation is made. We had so many issues with our house and not ONE was fixed or serviced. They were quick to take care of the reservation and the mon... Näytä lisää
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The process was straightforward and convenient. I received a follow-up phone call to see if I needed any assistance with my booking. I appreciate how easy everything is. I’ve been booking with Top Vil... Näytä lisää
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I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Näytä lisää
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We have had a few changes because of the scheduling of the event we are attending kept changing. Top Villas has been excellent with communication and making the changes we needed. We haven't even ar... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Top Villas
Yrityksen kirjoittama
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Yrityksen kirjoittama
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Yhteystiedot
205 Town Center Boulevard, FL 33896, Orlando, Yhdysvallat
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We just visited the beautiful Sonoma
We just visited the beautiful Sonoma, California last week and stayed in the Sonoma Skyhouse. The house we saw online was not exactly what we experienced... unfortunately disappointing. While the property itself has potential and is clearly designed to offer a relaxing, upscale experience, we weren’t able to enjoy some of its key amenities. The pool, which was one of the main features we were looking forward to, was not usable during our stay, which was a major letdown. It was filthy, had debris on top and bottom of pool, dead bugs and looked like lake water. In addition, it was supposed to be heated but was an icebox.
More concerning, however, was an issue with cleanliness and maintenance. We experienced ants falling from the ceiling inside the property, which made it difficult to feel comfortable or at ease. We could not utilized the family room as the ants were all over the couch... This was unexpected and significantly impacted our overall impression of the space.
We had hoped for a peaceful and enjoyable getaway, but between the lack of access to amenities and the pest issue, the experience did not meet expectations. I would not recommend the Sonoma Skyhouse....
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Villas
Dear Suzanne,
Thank you for taking the time to share your feedback, we really appreciate your comments. Whilst I was pleased to read that you found the area beautiful and that the home had potential, I was truly sorry to hear that you did not enjoy your stay to its fullest.
Having reviewed our records, we haven’t been able to locate any record of these issues being raised with our team during your stay. This is unfortunate, as we would have done our best to resolve these concerns for you had they been reported to us. Please be assured that we will reach out to the on-site Property Manager to see if your concerns were communicated directly with them.
We’re very keen to understand exactly what happened, so we would like to investigate the situation in detail for you. I will reach out to you directly via email today to gather any further information and ensure this is fully looked into.
We’re sorry again for any inconvenience and appreciate you bringing this to our attention so we can follow up appropriately.
Kind regards,
Rachel
Top Villas
Shannon was extremely helpful
Shannon was extremely helpful. The booking process was very straightforward and we are very excited about our trip to Florida next year
20. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Good morning,
Thank you so much for your kind words!
We're delighted to hear that Shannon was able to make your booking experience smooth and straightforward.
It’s wonderful to know you’re excited about your upcoming trip to Florida, if you need any further assistance before you travel, we’re always here to help!
Kind regards,
Rachel
Top Villas
Great service as always
20. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Gemma,
Thank you for your kind feedback! We're so happy to hear you were pleased with the service you received.
We truly appreciate your loyalty and if you need any further assistance before you travel, please let us know!
Kind regards,
Rachel
Top Villas
Unusual issue, eventually handled-just not quickly
I recently stayed at this rental and overall had a decent experience, but there was an issue during my stay that I feel is worth noting. One of the major features of the room—a mattress—was missing, which understandably caused significant inconvenience.
When we brought this to the staff’s attention, the situation became more complicated than expected. At one point, we were accused of removing the mattress ourselves, which led to a very uncomfortable situation and ultimately required police involvement to resolve the misunderstanding.
While the staff did acknowledge the issue, the initial resolution offered was only $10, which did not feel appropriate given the circumstances. It also took about two weeks for the matter to be fully resolved with a partial refund promised. I do appreciate that it was eventually handled, but the delay and initial response could have been managed much better.
That said, the staff handling everything afterwards remained polite, and the rental itself has potential. With clearer communication and quicker, more reasonable responses to serious concerns, this could be a much better experience for future guests
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Villas
Dear Chrissy,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and apologise profusely for any frustration caused.
Having reviewed our records, we haven’t been able to locate any reports of these issues being raised with our team during your stay. It appears your concerns may have been communicated directly with the on-site property manager rather than through us.
We’re very keen to understand exactly what happened, so we will be contacting the property manager to investigate the situation in detail. I will also reach out to you directly via email today to gather any further information and ensure this is fully looked into.
We’re sorry again for any inconvenience and appreciate you bringing this to our attention so we can follow up appropriately.
Kind regards,
Rachel
Top Villas
Everything thing is always perfect…
Everything thing is always perfect until it’s time to communicate then you guys gets quite
4. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Sekenya,
Thank you for your feedback, we really appreciate you sharing your experience. We’re so glad to hear everything has been great overall, but we’re sorry if our communication hasn’t matched that.
If you need any assistance before your stay, please don’t hesitate to reach out to us at; guestrelations@thetopvillas.com
We’re always happy to help and I hope you have a lovely day!
Kind regards,
Rachel
Top Villas
Very nice and informative staff
16. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Michael,
Thank you so much for your kind words!
We're delighted to hear that you found our team both friendly and informative. Providing helpful and welcoming service is something we truly take pride in.
Your feedback means a lot to us and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Highly recommended
Highly recommend to do business with Mr.Pedro! Great customer service
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Villas
Dear Shatia,
Thank you so much for your kind feedback.
We're thrilled to hear that you had such a positive experience with Mr. Pedro and that his customer service stood out. We'll be sure to pass along your kind words to him.
We truly appreciate your comments and hope you had a safe journey home!
Kind regards,
Rachel
Top Villas
Vastaus yritykseltä Top Villas
Dear James,
Thank you for your kind review!
We really appreciate your feedback and are glad to hear that you found our team responsive when an issue arose. While problems can occasionally happen, we always aim to resolve them as quickly and smoothly as possible. It's great to know our efforts made a positive difference to your experience.
Thanks again for taking the time to share your thoughts, it means a lot to us!
Kind regards,
Rachel - Top Villas
Very easy !!!
10. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Patrick,
Thank you for your review!
We're so glad to hear you found the process very easy. Providing a simple and smooth experience is exactly what we aim for, so it's great to know we met your expectations.
We appreciate you taking the time to share your feedback!
Kind regards,
Rachel - Top Villas
Luego de haber estado en contacto en…
Luego de haber estado en contacto en varias ocasiones con un agente , y hacer la reserva de la propiedad , con el pago de la misma , me informan que ya estaba alquilado. Muy poco serio !!!
11. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Rosana,
Thank you for your feedback, we truly appreciate your comments.
We apologise for any inconvenience caused regarding the booking process. Availability can sometimes change quickly, but we always strive to communicate this as clearly and promptly as possible. That said, I can see that you have now successfully made a booking with us, so we’re glad that this matter has been resolved.
If there is anything else we can help with, please don’t hesitate to reach out and have a lovely day!
Kind regards,
Rachel - Top Villas
Seeking the best.
The process was easy, the photos and information Shannon sent was great.
7. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Vernice,
Thank you for your kind review! I'm so glad to hear that you found the process easy and that the information Shannon provided were helpful.
We really appreciate your feedback and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Gene was very helpful.
4. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Jerry,
Thank you for your kind words about Gene! I will pass them on and he will be delighted to hear you were happy with the service he provided.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Supportive Agent
Kedesh was patient and very helpful as we worked to navigate through this process. He consistently answered our questions and sent a plethora or properties for us to review.
1. maaliskuuta 2026
Vastaus yritykseltä Top Villas
Dear Adrian,
Thank you for your kind review!
Kedesh was really pleased to hear that his patience and support helped make the process easier to navigate. He always strives to be available to answer questions and to share a wide range of properties so clients have plenty of options to explore.
Your thoughtful feedback truly means a lot and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Vastaus yritykseltä Top Villas
Dear Leigh,
Thank you for the thoughtful feedback.
It’s great to hear that the process was explained in a clear and helpful way. That kind of experience is always the goal!
Kind regards,
Rachel
Top Villas
Discover Barbados Villas
Returning customers and we have enjoyed every stay. The service have always been great.
26. helmikuuta 2026
Vastaus yritykseltä Top Villas
Dear Al,
Thank you so much for your continued support and for choosing to return to Top Villas!
It truly means a lot to know that each stay has been enjoyable and that the service has consistently made a positive impression.
We look forward to welcoming you back for many more great stays!
Kind regards,
Rachel
Top Villas
Vastaus yritykseltä Top Villas
Dear Raya,
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. Providing quick and helpful service is always our goal, and we’re so glad we could deliver that for you.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Hard working concierge
Jean was courteous. He was patient with us. He was also available.
20. helmikuuta 2026
Vastaus yritykseltä Top Villas
Dear Richard,
Thank you for your kind feedback!
We’re really glad to hear Jean was courteous, patient, and available when you needed him. That’s exactly the kind of experience we want everyone to have!
We appreciate you taking the time to share this and look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Multiple Issues
I am writing on behalf of Word of Truth Worship Center regarding our recent rental of Reunion Resort 9000 from Wednesday, February 11 through Sunday, February 15, 2026.
Unfortunately, our group experienced several issues during our stay that significantly impacted our overall experience and comfort.We paid an additional fee to have the pool heated for the duration of our rental period; however, upon arrival, the pool was cold and not heated. There were no instructions provided for operating the pool heater or lights. The issue was reported immediately, and a representative came out on Thursday, February 12. I personally walked the property with her and another guest. She stated that the pool breaker had been turned off and that the water temperature was reading 83°F. This seemed implausible, as the water had been cold upon arrival and the breaker was off. She also mentioned that once the pool technician finished cleaning the filters, the breaker would be turned back on and the pool would be checked again.Despite repeated calls over the next several days, the pool never reached a heated temperature. We were later informed that the temperature had been verified remotely and was showing as heated, but our manual checks (getting in the water, testing the water with our hands and feet) confirmed otherwise. Throughout our stay, the water remained cold, and the heating service we paid for was never provided. Additionally, we encountered several maintenance and safety concerns within the property: The main kitchen countertop was not securely mounted, causing it to slide across the base and resulting in a continuous faucet leak. We had to mop frequently to prevent anyone from slipping. The countertop showed multiple visible cracks that had been glued together several times, suggesting ongoing structural issues. Several electrical outlets were inoperable.Some room doors did not lock properly. The Wi-Fi connection was weak, which prevented the Smart TVs from functioning as intended. I had to use my personal mobile hotspot to operate the television in my room. When these issues were reported to another representative, we were informed that the owners were already aware of the countertop’s condition, which was concerning given the safety and usability implications. For future guests, we strongly recommend that a property representative be present during the initial walkthrough of the property at check-in to ensure all amenities are functioning and that any maintenance concerns are properly documented.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Villas
Dear Rhonda,
Thank you for sharing your concerns. We are truly sorry to hear of your disappointment with certain aspects of your stay.
After the main guest contacted us on 2/11/26 regarding the pool, we arranged for it to be inspected immediately. It was thoroughly checked and tested, and the reports confirmed that all systems were operating correctly during your stay. We have previously forwarded these reports to the main guest for review.
We must advise that we did not confirm a refund at any point. We advised that a refund would be offered for any days the pool heating was not working. Since the pool was verified as functioning properly, no refund was applicable.
We did offer a 10% future discount and if your party book a similar home with us for your next stay, this discount is worth more than a full pool heating refund.
Nevertheless, we wanted to make this right for you. With this in mind, we have already contacted the main guest offering a 50% refund of the pool heating fee as a further gesture and they have accepted this resolution. We hope that this will go some way towards resolving this matter for you also.
We genuinely appreciate you taking the time to communicate with us and hope that the above has clarified the concerns raised.
Kind regards,
Rachel
Top Villas
El mejor seguimiento que puede hacer un…
El mejor seguimiento que puede hacer un vendedor
19. helmikuuta 2026
Vastaus yritykseltä Top Villas
Dear Jackie,
Realmente apreciamos tus comentarios! Brindar el mejor seguimiento posible es siempre nuestro objetivo, y nos alegra saber que se notó. Gracias por tu confianza!
Kind regards,
Rachel
Top Villas
To Whom It May Concern,
To Whom It May Concern,
Our ministry, the Word of Truth Worship Center, rented one of Top Villas luxury properties (Reunion 9000) for a period of four nights and five days, Wed Feb 11-Sun the 15th. In doing so, having paid additional fees for the “heated” pool and jacuzzi amenities. While the heating did partially function for the jacuzzi. It only began to heat after repeated requests of our Pastor/Leader, Yvette Williams, requesting a technician trouble-shoot/perform maintenance for both the pool and jacuzzi. Regretfully, the pool heating element did not work at all during our entire stay. Even after being serviced by the technician! Despite it being that we were repeatedly informed that the heating issue had been corrected!
I personally, was elated to see the technician onsite, as this was truly to be one of the highlights of our weekend stay. Believing he was there to rectify / repair the issue. Unfortunately for our group this was not the outcome we all hoped, desired and securely paid for. It was extremely disappointing to say the least! The pool, I reiterate, NEVER HEATED our entire stay.
Additionally, several maintenance issues were found, reported to be addressed; such as; restroom electrical outlets in multiple bedrooms as well as the guest restroom on the lower level, were nonfunctional. Most noted , we encountered hazards within the kitchen area that raised extreme safety concerns, broken/ loose counter top, cracked completely down the center, (appealingly, prior attempts were made to glue it back together) the kitchen sink faucet leaked each time the faucet was used: causing continuous leaking/ mopping of the area to prevent falls and injuries.
As if that wasn’t enough to endure….We were explicitly informed that we would receive a refund for the additional fees paid for the heated pool and jacuzzi, for at least the first two days due to the heating malfunction. Based upon that representation alone, we entrusted the integrity of Top Villas, that the matter financially would be handled accordingly. That integrity as previously promised would be Top Villas utmost priority.
Instead, once again, this is not the outcome we received and or deserved. We were informed just the opposite, that a refund will not be issued. But rather a 10 percent discount on our next villa rental. ARE YOU SERIOUS!! This is not merely a disappointment but serves a a grave injustice that goes far beyond being inconvenienced but simply unjust and demonstrates a clear lack of integrity and accountability of Top Villas. This was not only my first TopVillas experience, it will of a certainty, be my last experience!
I trust this review helps others to have a better informed decision when seeking to obtain the rental/lodging services of TopVillas. It’s my hope that others be made aware and avoid the disappointments we endured as guests of TopVillas
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Villas
Dear Nancy,
Thank you for sharing your concerns. We are truly sorry to hear of your disappointment with certain aspects of your stay.
After the main guest contacted us on 2/11/26 regarding the pool, we arranged for it to be inspected immediately. It was thoroughly checked and tested, and the reports confirmed that all systems were operating correctly during your stay. We have previously forwarded these reports to the main guest for review.
We must advise that we did not confirm a refund at any point. We advised that a refund would be offered for any days the pool heating was not working. Since the pool was verified as functioning properly, no refund was applicable.
We did offer a 10% future discount and if your party book a similar home with us for your next stay, this discount is worth more than a full pool heating refund.
Nevertheless, we want to make this right for you. With this in mind, we have already contacted the main guest offering a 50% refund of the pool heating fee as a further gesture. We hope that this will go some way towards resolving this matter for you.
We genuinely appreciate you taking the time to communicate with us and hope we can find a positive way forward.
Kind regards,
Rachel
Top Villas
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