Disappointing
We approached this pub last July to ask if they could accommodate a small-ish low-key wedding reception (covid restrictions allowing) in September this year. The landlord enthusiastically agreed and quoted us a price to exclusively hire the pub and beer garden for our wedding evening. He pencilled us into the pub’s diary, and over the next ten months, whilst he was really reassuring and genial in person, he remained reluctant to give us anything formally in writing.
After Easter, as the Covid roadmap announcement made it clear it would be ok for our wedding to go ahead, we tried to politely press him for the itemised list of costs he had promised us months ago. After much stalling and evasion, he finally replied instead with a new, dramatically higher quote which no longer included exclusive use of the pub or garden (this, he said, would now cost “significantly more”). And it was still lacking in basic details - for example, he quoted us a price for food per head, without telling us what the food actually was! When we asked him to clarify such details (surely, this is a reasonable request!), he shot back huffily, implying that our questions were high maintenance. Then, finally and abruptly, he told us to find another venue less than three months before our wedding.
The way he has conducted himself has been baffling. We were trusting and took him at his word, and he let us down. At best, he’s disorganised and ill-equipped to handle a simple private function despite his assurances and promises to the contrary (the phrase “can’t organise a p-ss up in a brewery" springs to mind), and at worst, he’s untrustworthy and potentially misled us with a pricing quote he never intended to honour. We were surprised and disappointed at the bad faith with which he has acted in both changing the price dramatically and the cancellation with little notice. Basically, the Three Horseshoes is a nice enough place to pop into if you’re in the area, but I wouldn’t entrust the landlord to provide anything more sophisticated than pulling a pint!
28. kesäkuuta 2021
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