I ordered a canister of camomile and rooibos tea. The initial purchase was easy but unfortunately I had an issue with the delivery. I contacted The Tea Makers costumer service and they were fantasti... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had a query as I'd got muddled up with wether I had a subscription as I started another one and panicked about getting a tea tsunami ! They were very helpful and cancelled the first subscription on... Näytä lisää
I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... Näytä lisää
Yritys on vastannut
Teamakers Tea is outstanding. I am thankful that living in Canada I can still access it. So thank you for organizing international shipment. But - would be good to learn ahead of time that recipi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä The Tea Makers of London
Yrityksen kirjoittama
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Yhteystiedot
Yhdistynyt kuningaskunta
- theteamakers.co.uk
4,8
Erinomainen
514 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Refills will be ordered when I empty these caddys
Prompt and efficient service and the quality of the tea is superb. You are safe in the knowledge that you are going to enjoy a great cup of tea while waiting for it to brew.
23. maaliskuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Mr Airlie
Thank you for your kind words!
We're delighted to hear that you're enjoying both our service and the quality of the tea. There's nothing better than knowing a great cup is on the way while it brews.
We truly appreciate your support and hope you continue to enjoy many more cups with us.
Many Thanks
The Tea Makers of London
TMOL Review
Easy enough to navigate the Website. Caddy’s arrived in good condition. Good quality tea leafs too.
20. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Louis
Thank you for your kind feedback. We're pleased to hear you found the website easy to navigate and that your caddies arrived safely.
It's great to know you're enjoying the quality of the tea leaves as well. We look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Variety of products
Just started using this company recently. Very good products and prices with an easy to use site. Will definitely be using them again.
25. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Sunil
Thank you for your kind review. We're delighted to hear that you've had a positive first experience with us and found both our products and website easy to use.
We look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Good customer experience
I have bought this brand of Japanese Sencha now for a long time and have never been disappointed.
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Diane
Thank you for your continued support. We're thrilled to hear that our Japanese Sencha has remained a favourite for you over time. Its fresh, grassy character and smooth finish make it a wonderful everyday green tea, and it's great to know it has consistently met your expectations.
We truly appreciate your loyalty and look forward to supplying many more enjoyable cups.
Many Thanks
The Tea Makers of London
Super fast delivery.
Super fast delivery.
Excellent choice of teas with good description s
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Jan
Thank you for your lovely review. We're delighted to hear that your order arrived quickly and that you found the range of teas and descriptions helpful when choosing.
We hope you enjoy exploring the different teas, and we look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Mary Grey and Other Lovely Teas
I ordered Mary Grey Tea, which I hadn’t tried before. It came in a lovely black tin. The tea is delicious. I also ordered Margaret’s Hope Darjeeling as a refill. I was sent two complimentary packets of House Darjeeling, which was a nice bonus. All were beautiful loose leaf teas from an excellent company.
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Jane
Thank you for your kind review. We're delighted to hear that you enjoyed the Mary Grey tea and that it arrived beautifully presented in its caddy. It's also wonderful to know that your Margaret's Hope Darjeeling and the complementary Darjeeling House Blend were well received.
We're always pleased to include a little extra for our customers where we can, and it's great to hear that you enjoyed exploring a few different teas from our range.
Thank you again for your support, and we look forward to serving you another delicious cup of tea soon.
Many Thanks
The Tea Makers of London
Well informed when subscription is due
Well informed when subscription is due, great service and fabulous tea.
19. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Andrea
Thank you for your kind feedback.
We're delighted to hear that you find the subscription reminders helpful and that you're enjoying both the service and our Supreme Earl Grey. With its bright citrus notes and fragrant bergamot aroma, it's a tea we're very proud of.
We truly appreciate your support and look forward to continuing to supply your tea.
Many Thanks
The Tea Makers of London
Great selection of teas at reasonable…
Great selection of teas at reasonable prices. Great service, rapid delivery.
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Mike
Thank you for your kind feedback.
We're delighted to hear that you enjoyed the selection of teas and found both the service and delivery to your satisfaction. We always aim to provide a wide variety of high-quality teas alongside a smooth and reliable ordering experience.
We look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Really appreciated the fres postage
Really appreciated the fres postage. Quality product.
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Linda
Thank you for your kind review.
We're delighted to hear that you're enjoying our Peppermint Tea Leaves. With their naturally refreshing flavour and clean finish, they make a wonderfully uplifting herbal infusion.
We're also pleased that the free shipping was appreciated. We hope you continue to enjoy your tea and look forward to serving you again soon.
Many Thanks
The Tea Makers of London
The tea and price is good
The tea is good, but there are problems with delivery and they forget to put in “complementary bags”.
I placed an order for £47, (with a minimum order of £25 for a gift). My wife had the same thing 1 month ago.
27. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Laroslav
Thank you for your feedback, and we're pleased to hear that you enjoyed the tea.
We're sorry to hear that you experienced some issues with delivery. If there is anything further we can assist with regarding this, please do not hesitate to get in touch and we'll be happy to help.
Regarding the complimentary sample, we offer a free sample with orders over £25, provided a sample is selected and added to the basket at checkout. As no sample was added to the basket, a sample would not have been included on this occasion. Please feel free to reach out to us when you place a future order and we'd be more than happy to add in an extra sample for you.
Thank you again for your feedback, and we hope you continue to enjoy our teas.
Many Thanks
The Tea Makers of London
My new favourite tea
My new favourite tea, everything I tried has been super delicious, especially the Madagascar spiced chai.
26. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Laura
Thank you for your lovely feedback.
We're delighted to hear that our teas have become a new favourite for you, and it's wonderful to know you especially enjoyed our Chai of Madagascar. With its warming spices and naturally sweet honeybush base, it's a truly unique and comforting brew.
We hope you continue to enjoy exploring our range and look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Good product.
Good product.
Easy to use web site
Excellent service.
Only question I find difficult to answer is how do you apply your bonus points to affect the final bill.
26. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, M Cook
Thank you for your kind feedback.
We're delighted to hear that you enjoyed our Lemongrass and Ginger tea and found our website easy to use. It's also great to know our service met your expectations.
Regarding your loyalty credits, these can be applied during the checkout process before completing your order. If you would like any assistance with this, please feel free to contact us at sales@theteamakers.co.uk and we will be happy to help.
We hope you continue to enjoy your tea and look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Sent the tea gift to my daughter in…
Sent the tea gift to my daughter in France. She is converted to drinking only green tea and loved the gift set. A great success.
25. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Brigid
Thank you for your kind review.
We're so pleased to hear that the Healthy Green Tea Starter Kit was well received by your daughter. It's wonderful to know the gift was such a success and helped her continue enjoying green tea.
Thank for choosing us for such a thoughtful gift, and we hope she enjoys exploring the teas in the set.
Many Thanks
The Tea Makers of London
Trust, you will not be dissappointed
Real tea taste at last, pure tea leaves and not a speck of dust, worth every penny
23. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, S A Waddy
Thank you for your wonderful feedback.
We're delighted to hear that you're enjoying our Assam Manjushree teabags. Made with high-quality whole black tea leaves, they're crafted to deliver the rich, malty character that Assam teas are known for.
It's fantastic to know you found them to be of good value, and we hope you continue to enjoy many more cups.
Many Thanks
The Tea Makers of London
I have been looking for tea wirh…
I have been looking for tea wirh exceptionsl tastw for years, niq I have found one 😘😘😘
25. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Joanna
Thank you for your lovely review.
We're so pleased to hear that you've finally found a tea with the exceptional taste you were looking for. It's wonderful to know our teas have made such a great impression.
We hope you continue to enjoy every cup and look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Great product
Great product
After long search for perfect Lapsong Souchong I now have a supplier
24. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Barbara
Thank you for your great feedback.
We're delighted to hear that our Tarry Lapsang Souchong has become your go-to after such a long search. With its distinctive smoky character and rich flavour, it's a tea that many enthusiasts come to truly appreciate.
We're very pleased to be your chosen supplier and look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Excellent service; great products.
All items arrived promptly, were well packaged; in perfect condition, and of the highest quality.
24. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, Robert
Thank you for your wonderful feedback.
We're delighted to hear that your order arrived promptly and in perfect condition. It's great to know you're enjoying the Ceremonial Grade Matcha along with the matcha bowl, spoon and whisk; together they make for a truly authentic matcha preparation experience.
We hope you enjoy many delicious matcha drinks and look forward to serving you in the future.
Many Thanks
The Tea Makers of London
The best tea money can buy
Great Service and the best tea on the market, a great selection of delicious flavours.
20. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello Mary,
Thank you for your kind words.
We're delighted to hear that you are enjoying our Sencha and that you were pleased with the service you received. Known for it's fresh, grassy notes and smooth character, it's a favourite among many green tea lovers.
We're grateful for your support and hope you continue to enjoy exploring our range of teas.
Many Thanks
The Tea Makers of London
The tea is gorgeous
The tea is gorgeous, such a great deal of choice. I didn’t have to wait too long to receive the tea. Delivered in re-sealable pouches, great products. Would recommend.
23. helmikuuta 2026
Vastaus yritykseltä The Tea Makers of London
Hello, KW
Thank you for your lovely review.
We're thrilled to hear that you are enjoying the tea and the wide selection we offer. It's also great to know your order arrived promptly and that the resealable pouches are helping to keep your tea fresh.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Many Thanks
The Tea Makers of London
Excellent tea but one star dropped…
Excellent tea but one star dropped because my free sample was not included in my package. Even though the order stated that a free sample will be included in your order, it was not. When I wrote to Customer Services I was told that I had to add this to my order. I don't understand this if your order states that a free sample will be added to your order.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Tea Makers of London
Hello, James
Thank you for your feedback, and we're very pleased to hear that you enjoyed the tea.
We're sorry for the disappointment regarding the free sample. As mentioned in our previous email correspondence, while we do offer a complimentary sample on qualifying orders over £25, the sample does need to be selected and added to the basket at checkout in order for our production team to include it with the order.
We appreciate that this may not have been clear at the time, and we're sorry for any frustration this caused. As discussed, we would be more than happy to include a few extra samples with your next order as a gesture of goodwill.
Thank you again for your feedback and for choosing The Tea Makers of London.
Many Thanks
The Tea Makers of London
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