The Tax Refund Company Arvostelua 250

Vastaus yritykseltä The Tax Refund Company

6. helmik. 2026

Hi Ellie, thanks for taking the time to share your feedback. We completely understand your frustration and are genuinely sorry for the delay.

Unfortunately, as you’ve noted, HMRC are currently experiencing significant backlogs. As of this morning, they will not provide case updates unless a claim was submitted over 11 months ago. This is a little better than the 12 months they have quoted previously, but still severely limits our ability to obtain meaningful progress reports on behalf of our clients.

We agree that this level of service from HMRC is unacceptable. While some claims are processed quickly, others remain delayed despite being correctly submitted and actively monitored.

Please be assured that we continue to chase HMRC wherever possible and will update you immediately as soon as we receive any information. We appreciate how frustrating this situation is and regret the impact it has had on your experience - we are equally frustrated.

Kind regards

Vastaus yritykseltä The Tax Refund Company

21. tammik. 2026

Hi Ashley, our apologies that you've not heard back from us.

Your claim was submitted to HMRC back in October but we are yet to hear back from them. I will get a member of the team to chase this up and we'll update you with the progress.

Kind Regards

Vastaus yritykseltä The Tax Refund Company

15. jouluk. 2025

Hi Ciaran, sorry to hear you've been having trouble getting through - we've been inundated with applications lately.

Just out of interest - have you tried emailing for an update? Emails sent to info@thetaxrefundcompany.co.uk are normally responded to within 1 working day.

That said - I've had a quick look at your case to see what's going on.

HMRC have been asking to us to make extra checks, so if you look closely (I appreciate that the forms can contain a lot of information) the 2nd form that you've been asked to sign (and now have - thank you) contains different information to the first form - due to these extra checks.

The form will now be sent to HMRC and we'll await the outcome. Just to manage your expectations, the very quickest repayments are processed in around 4 weeks, but this very much depends upon HMRC's workload, we have seen them taking anywhere from 6 weeks to 6 months, sometimes longer, to be fully resolved.

That said, never fear, we will continue to chase them up on your behalf until everything is fully resolved.

Kind regards

Vastaus yritykseltä The Tax Refund Company

15. jouluk. 2025

Hi Ethan, thanks for getting in touch.

Sorry to hear about your experience, given that we work work on a no win no fee basis, it's not in our interest not to process customer applications, so let's see if we can fix this for you.

To get things started, please can you give us the reference number that would have been on the email that we sent you?

Also, could you confirm the email address that you sent your enquiry to? Under normal circumstances, all emails are responded to within 1 business day.

Many thanks.

Vastaus yritykseltä The Tax Refund Company

9. jouluk. 2025

Hi Vicky, sorry to hear this.

We normally allow 14 days from the date that we receive a refund for the team to check that a client's refund is correct, and that everything that should be refunded, has been.

Do you have your reference number so that we can look into this please?

Kind regards.

Vastaus yritykseltä The Tax Refund Company

Päivitetty 7. marrask. 2025

EDIT - Hi David,

Just checking back in with you after checking if your application has been dealt with yet.

We see that your agent has completed your review, organised the documentation which you have now signed ready to submit to HMRC and that you have been sent your full tax report. So everything is in order and you're all up to date now.

Our apologies that it took a little bit longer than you expected, as mentioned below, these things take a little time.

If you wouldn't mind, please could you update your review to give a true reflection of the service you have received? It makes all the difference.

Many thanks.


Hi David, thanks for getting in touch.

Don't worry, we haven't forgotten about you. Having checked our system, we can see that your application is still in the process of being reviewed (tax being the complicated subject that it is). Your advisor will be in touch soon no doubt.

Just out of interest, have you tried emailing for an update? Normally our team will respond within 1 business day.

Kind regards

Vastaus yritykseltä The Tax Refund Company

28. lokak. 2025

Hi Cat Heal,

Well this is unusual! Are you sure you have the correct company?

You've stated "This company applied for a refund on my behalf which I didn’t ask them to and then kept that money themselves telling me it was to pay their fees".

We ask if you have the correct company as there are a number of businesses operating with a similar name to ours, and we only deal with customers who have specifically applied for our services and agreed for us to act on their behalf.

Just to illustrate the process - we actually can't claim back any tax for a client if they don't give us authorisation to do so as you will see in the explanation below:

We are an HMRC authorised agent and HMRC will not send a refund to an authorised agent on behalf of a client unless specific authorisation has been given from the client themselves.

Clients give authorisation by signing HMRC's official documentation using what's called an "Advanced Electronic Signature" process which is insisted upon by HMRC. This process tracks each step, recording when the document is signed, who signed it, even the device they used when they signed it. So, it's not something that can be done by accident or fraudulently.

So as you can see, in order for us to have claimed any tax back for you at all, you would have had to have given us authorisation to do so. Whereas in your review, you're saying that you didn't ask us to do it, so therefore you must have the wrong company.

Sorry to hear you have had a bad experience with whichever company you used. If someone has acted on your behalf, but without your authorisation we recommend that you contact the authorities for further guidance.

Kind regards.

Vastaus yritykseltä The Tax Refund Company

20. lokak. 2025

Thanks for the feedback Gary, that's exactly what we're trying to achieve! Thanks for using our service, we really do appreciate it. Kind regards

Vastaus yritykseltä The Tax Refund Company

16. lokak. 2025

Thank you so much for the feedback Sandy. This is a new product offering so it's great to hear we're hitting the spot. Thanks for using our service, we really do appreciate it. Kind regards

Vastaus yritykseltä The Tax Refund Company

6. lokak. 2025

That's great to hear, we're glad you appreciate what we do.

Thank you so much for using our service again.

Kind regards

Vastaus yritykseltä The Tax Refund Company

10. syysk. 2025

Thanks William, we've been working very hard on making changes based upon customer feedback, so it's great to hear we've hit the spot. Kind regards

Vastaus yritykseltä The Tax Refund Company

3. syysk. 2025

Thanks for leaving us 4 stars and thanks for using our service, we really do appreciate it! Kind regards

Vastaus yritykseltä The Tax Refund Company

2. syysk. 2025

Thanks for the feedback Abeydin, and thanks for using our service, we really do appreciate it. Kind regards

Vastaus yritykseltä The Tax Refund Company

26. elok. 2025

Thanks for the feedback and thanks for using our service, we really do appreciate it. Kind regards.

Vastaus yritykseltä The Tax Refund Company

20. elok. 2025

What wonderful feedback, thankyou so much Keith, we really do appreciate it. Thanks for using our service. Kind regards

Vastaus yritykseltä The Tax Refund Company

15. elok. 2025

Thanks for the feedback Dolores, we try to interpret what HMRC need and make things as simple as possible.

Thanks for using our service, we really do appreciate it.

Kind regards

Vastaus yritykseltä The Tax Refund Company

7. elok. 2025

Thanks for getting in touch Keith, although we're not sure what you're trying to achieve by leaving this review as most of what you've written simply isn't true is it?

So, let's step through what actually happened.

We'll start with the part that's true - You applied for our service and yes, the initial information you provided suggested you may have been due a refund.

OK, now let's go through the rest:

You applied for our service in April but then sent us paperwork that you had already received from HMRC in March showing that you had not paid enough tax. So, you suggesting that you received these further to our involvement simply isn't true, is it?

We know HMRC's paperwork can be quite challenging to understand, which is why it's often a good idea to employ a professional company to look into things for you. When we reviewed your paperwork we discovered the amount you owe them is actually £117.32 which your advisor informed you of at the time (and you replied to their email).

At this point we could have simply said, sorry you're not due a refund as you've not paid enough tax, but what we actually did for you was deal with HMRC on your behalf in an attempt to reduce the amount you owe, which unfortunately we were unable to achieve. It is worth mentioning here (for our avid negative review readers) that we did this completely free of charge, so you are certainly no worse off as a result of engaging our services.

So by stating here that you owe £600 when you already know that's not the case and by also suggesting that it was as a result of our service cannot even be classed as an honest mistake on your part.

It seems that you are attempting to both sensationalise a situation you find yourself in and damage the reputation of a company that has not caused the situation but has simply provided a professional service to try and help you out, again worth mentioning - completely free of charge.

To your final point about not providing details of how to make a complaint, your advisor provided you with all the details of exactly how to make a complaint, which you did, and your complaint has subsequently been investigated and dealt with, again in a professional and timely manner.

Our only thoughts as to why you would write such a review, given how little truth is contained within it, is that perhaps you’re going to use it as part of an application for a click bait copywriter? If that's the case, then we wish you good luck. It seems you have a natural talent.

Vastaus yritykseltä The Tax Refund Company

30. heinäk. 2025

Hi Jess, thanks for getting in touch.

It sounds like you may have misunderstood the information you've received from HMRC. It happens all the time and is just another reason why clients really need to know what they're doing when dealing directly with HMRC.

From what you're describing, we've obtained you a refund covering a number of tax years. When HMRC write to clients letting them know that there is a refund due, they will send 1 letter for each year, often all in the same envelope, but not always. The confusion is almost always caused in the way that they add together any previous year's refund and include it into the next year's letter.

For example, to keep things simple, let's say we identify that a client has paid £100 too much tax every year for the last 3 years and arrange to get it refunded. HMRC will send the client 3 letters:

The first will include information about the tax paid during that first year and will say the client is owed £100 (pretty straightforward).

The second will include information about the tax paid during the second year, but will also include information about the tax owed from year 1, so will say the client is owed £200.

The third will include information about the tax paid during the third year, but will also include information about the tax owed from year 1 and 2, so will say the client is owed £300.

This confusion is usually because clients don't realise that the total refund is the amount on the last letter, not all 3 added together.

This then leads to disappointment when the client thinks they're getting a refund £600, when it's actually only £300 (using figures from the example above).

We then process the refund, check everything is OK, forward the refund minus our fee and all of a sudden the client thinks we've charged ridiculously high fees for our service and taken most of their refund, when we haven't. They've just misunderstood the paperwork from HMRC.

To be fair, we do provide a full breakdown of the actual refund amount and calculations regarding our fee in the email you have mentioned, but even so, we understand your disappointment when you think you're getting a certain amount refunded but that turns out not to be the case.

Our apologies for any confusion that this may have caused. You're not the first person to have misunderstood HMRC's paperwork and are unlikely to be the last. Unfortunately, that's just the way they do things.

Hope that all makes sense.

Thanks for using our service, glad we were able to assist and correct your tax situation.

Kind regards

Vastaus yritykseltä The Tax Refund Company

30. heinäk. 2025

Thanks so much for using our service and for taking the time to leave us a review, we really do appreciate it. Kind regards