To be honest I was rather skeptical about ordering from this site after reading many negative reviews. However, my purchase and delivery was completely straight forward and hassle free. The product... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Do not purchase any electronics from this seller. I bought a walking pad that was not working and they asked me to open it up myself and check for loose wiring instead of refunding and returning the i... Näytä lisää
It's hard to find sellers who care after sale. Even customers protect by laws some sellers know how to sneak and cheat the customers. My experience with TheShopSite is beyond expectations. Got some gr... Näytä lisää
Should really be -1 star because 2 star is being generous! Absolutely shocking customer service. Purchased a faulty product I will receive 1 email then won't hear back for another day I just needed th... Näytä lisää
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great purchase
To be honest I was rather skeptical about ordering from this site after reading many negative reviews. However, my purchase and delivery was completely straight forward and hassle free. The product came exactly as I imagined and expected in record time. I ordered it before midday on Monday and it arrived on my doorstep before midday the following day.
(I didn't order anything electrical)
I would consider buying from here again.
Do not purchase any electronics from…
Do not purchase any electronics from this seller. I bought a walking pad that was not working and they asked me to open it up myself and check for loose wiring instead of refunding and returning the item as requested. Terrible customer service and product. That was $400 down the drain.
Worst customer service I've ever…
Worst customer service I've ever experienced. Will never buy from them again nor recommend them
Where do I start.....
Where do I start, I needed a replacement domestic water pump for my home urgently due to a failure of the seals on the existing one. A quick google search lead me to The Shopsite web site, being urgent I wanted a contact number but couldn't find one, reluctantly I emailed my request for a pick up address expecting that I wouldn't get a reply for some time. Surprisingly before I could begin searching for another option I had a reply from the Shopsite giving the location for pick up, unfortunately this was in Christchurch and being in Auckland I could see a delay problem, compounded by current fuel & freight issues. That said, on the reassurance that the item was in stock and would be sent immediately on payment I ordered and paid for the Water Jet Pump 1 HP - Water Pump on line. That was Friday noon, within 30 min I received a TT number and the following Monday morning the pump was delivered in Auckland at 7.30 am. Well done The Shopsite, excellent communication, great price, speedy delivery & the pump turned up well packaged in a wooden box. 10/10
I purchased a 30 meter Ethernet cable I recieved a 20 meter cable
I purchased a 30 meter Ethernet cable from Shopsite via Mighty Ape.
They sent me a 20 meter cable in a bag labeled as 30 meter, it is a total rip off.
The 20 meter cable Shopsite sent me is totally useless, I cannot use it.
I have sent emails to them but they have not responded.
I now have to buy an actual 30 meter cable that I can use, of course I will buy it from a different supplier.
I will never again buy anything from Shopsite, and will look very carefully at anything from Mighty Ape too.
Stay clear from this site
Stay clear from this site
Products are not what they advertise
Low quality junk, buyer beware.
To be fair - shouldn’t be in business at all!
Good
Good experience here. Apart from living
Rural the Courier would only
Deliver to town.
I bought a treadmill and vacuum…
I bought a treadmill and vacuum charger, both great prices and quality.
The only thing I would say is don't use Aramex for post, always take ages to get to us
Buyer Be aware...
Be aware.... Many of the Solar Panel specifications on the Shopsite website are not correct. I ordered 2 panels and the size measurements were wrong. Ordered replacement panels and again the 2nd panels sent were the wrong type. Total waste of my time.
Will Use Again
I have never used this site before but I have to say the service and the prompt despatch of the product I bought was excellent.
The prompt arrival of my purchase
The prompt arrival of my purchase, only 1-2 days and its here, GREAT!
Faulty Product and Zero Communication – Very Disappointing Experience
I bought a treadmill from this site and it turned out to be faulty. I reported the issue but received no response from the store. Then, out of the blue, I got a notification from a shipping company saying they would pick it up – but I still haven’t been told whether I’ll be getting a refund or a replacement, or if the pickup is even legitimate. The complete lack of communication and clarity has been very frustrating. Based on my experience, I would not recommend buying from this site.
Great Customer service
My recently purchased charger started to crackle then went Pop!
And never went again.
I contacted The shop site and got what seemed like a generic reply - take a photo or make a short video showing your problem.
I responded that it wasn't anything you could see! The charger just wasn't working.
I got a more personal reply asking if I would like a replacement charger?
I accepted this and received notification from the courier that my parcel had been picked up and was in transit.
It was delivered in just over a week of my complaint.
The replacement charger is working fine.
I'm very happy with the team at the shop site and their rapid and positive response to my initial complaint.
I'm very happy with the outcome. 5 stars
Tipene
Top level after sale service
It's hard to find sellers who care after sale. Even customers protect by laws some sellers know how to sneak and cheat the customers. My experience with TheShopSite is beyond expectations. Got some grow lights, acutely my second order after satisfy with quality of the product. Found well packet product in the box but remote was broken. Request for replacement and customer service team responded faster than I thought. Isn't that amazing? For me AAA+++ for the ShopSite..
Faulty product
The winch I purchased is faulty in that it will not free spool. This means that the only way to pay out the cable is to put the winch in reverse, a time consuming process when the winch is not being used to pull a load forward. Also very time consuming has been the process (still ongoing) of getting a refund or a fully functional product. I get an email asking for a piece of information, such as a photo or video or a bar code, one after another. We have reached a stage where there are no further questions for Shop Site to ask and they appear to have gone into silent mode. I do not hold out much hope of getting a satisfactory resolution.
Do not return emails, very unhelpful.
Purchased a home security system, has faulted twice, was replaced the first time but have not been helpful second time, not returning emails, will need to take legal action to recover costs.
They are based in Christchurch
They are based in Christchurch, but don't allow pick-up. The product on the site, it is different to what gets delivered. The instructions were for a different sho cabinet, and hard to follow. I got frustrated that I couldn't put it together, and contacted someone to help, but it would have cost $150, to get it put together for me. I wanted the one for boots, that is not what I received. The cabinet is not steady, so it needs to be attached to the wall, I wouldn't have bought it, had I known, as I flat.
Seamless Shopping Experience with Quality Products
I recently purchased a set of kitchen appliances from theshopsite.co.nz. The website was user-friendly, making finding and ordering the products I needed easy. My order arrived within three days, well-packaged, and in perfect condition. The appliances matched their descriptions and have been functioning excellently. I didn't need to contact customer service, as the entire process was seamless.
Purchased a desk
Purchased a desk. Could not assemble completely as holes did not open up for bolts and was really flimsy even with most bolts in. Sent video and pics and requested return for refund. They said manufacturer said they had no complaints so it was my problem just put stuff on it to stop it wobbling. So down the cost of desk plus now have to pay to get rid of it at tip cos not worth keeping. DO NOT PURCHASE FROM THEM
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