Theseventharkive Arvostelua 

Ordered twice. Got one package and decided to order again in November/ December. It's April and I haven't gotten anything. The business is giving no updates or anything. They deleted their website, email, and tik tok. We will take legal actions if that ig account goes too. Give me my items or money back. Stop being silent. My patience is running thin. They need to talk to us through their ig stories. A little transparency would be appreciated.

I ordered a jacket that was labeled ASAP pre-order in November and received no updates about it. It is now APRIL and I'm just now finding out that I have been scammed. I sent an email asking for an update last week and didn't get a response, so I followed up today and instantly got a notification that the email bounced back because the "address does not exist. I went to their IG and there are dozens of comments saying they never got their order and they can't get in touch with anyone. I am just so confused. I put in a second order at the same time as this one and got that product right away. I don't know what made them decide to ghost their customers now, but I am so mad. Not just about the money but that I was scammed by another Army.

I never received my order that I bought back in December. At the rime it was considered a pre order so I was willing to wait. It's now almost March and they haven't given any updates and are not answering dms or emails. I get the feeling I was scammed cause now I find out that their website is just gone. Still no updates.

Still waiting for my order from November 5th. At first, they were responsive, and mentioned 1 of my items was a pre-order and takes longer, but later emailed they would send the other two items, so they would be received by Christmas. Never sent any of the items, and despite several emails being sent, I have received no response from them since December 27th. Now, I see they are closing, so I don't know if I will receive my items. Two stars because initially they were responsive or it would have been 1 star.

Update: I received a response on January 22, 2024 stating that they are having issues and are doing their best to try to resolve the issue, but they do not know when they will be able to fulfill the orders or issue refunds. However, they will do one of those options, but it might be awhile to straighten it out. They insist they will make it right though.

Absolute scam and awful customer service!

Ordered the seven jeans and a few other bits from them in August and never received them so in October I filed a claim with my bank as the team are Absolutely useless at getting back to anyone! Now they're trying to claim that they sent the parcel in August!! We all know from their social media and emails that the jeans weren't sent in August. Trying to scam people out of their money! Absolutely AVOID

I ordered the indigo pants in September and have yet to receive them mid December, I live in the United Kingdom so I can understand if there is a delay or something, I’m just not to sure what is going on. And since the store is now closed I am a bit concerned if it will even arrive? Either that or it is lost

Perfect ! Les deux créatrices sont talentueuses, à l'écoute et d'une créativité sans bornes. Les produits sont de qualitatifs ❤️❤️

I ordered pants back in July through their store listed on the Shop App. I have yet to receive the pants 3 months later. When I reported the issue to Shopify, kenyuniverse sent an email to me stating the pants will be shipped out within the next week. This email was back on 09/18/2023. It is almost the middle of October and I still have not received my Seven pants. I just want my item or my money back. Advertising for a bunch of preorders and not fulfilling the customers orders (and then on top of that, stringing us along with a bunch of lies) is not how you do business. Their new shop is seventharkive and I will never order from these people again! This has been a pain!

i have ordered from here twice, both times as preorders so the process was long which is to be expected. they always updated on the progress and we’re fully transparent if they faced any issues or delays. they often do instagram q&as where they usually answer any questions i have. love their designs and am always impressed with the quality. definitely one of my favorite fanmade bts shops!

I love the clothes and it is always delivered like super fast

The shipping was fast and I had pretty good quality clothing from them. No complaints here

it said i returned my pants but i never did. due to this, i never got my pants or money back

Receive my orders very fast and they were so lovely that I could barley contain my excitement to wear them. Will definitely be purchasing from this shop again!

I love the indigo jeans I bought I just wish it had a matching jacket.

Just waiting on my return label for indigo jean's size medium.

It was good! 😀

I have bought from Kenyuniverse since the start of 2021; overall, I have accumulated 3 BE themed Crewnecks, 3 Zip-up Hoodies (MYG, KNJ, and Eternal). I saw the big sale going on, and splurged on four new pieces, since the massive price drops really balanced out the international shipping cost. Agust D Jeans: I love them. As a woman, it’s the biggest pockets I’ve ever had on trousers, and that includes my work uniform, which enamoured me so much I sent an email to Kenyuniverse thanking them for the decision. The pattern is striking, and I’ve already had compliments on them from people, even those who don’t know BTS. Hobipalooza Crop Top: Absolutely love the dangly strings, and I can’t wait to dance in it. It’s a short crop top, but that matches my expectation set by the picture. Good soft texture, definitely true to the advertised 100% cotton. Indigo Hoodie: This is a fantastic quality hoodie, it puts the stuff in high street shops to shame. It’s lovely and warm, and will be seeing a lot of use once summer is over. SUGA Vouge Top: Looks exactly like what the digital mock up promised.

Since none of my items were preorders they were shipped extremely fast, around 3 days over the weekend, which I found extremely impressive.

Overall, I have had excellent customer experience with the Kenyuniverse team. When I have preordered in the past, the communication was always open, and there were plenty of updates if the supplier had to change something - eg the embroidery on the back of a hoodie being switched to print. They sent me a lovely email in reply when I left them feedback.

I would recommend, and I will likely buy again in the future.

The clothing came so quickly and the designs were so unique and amazing.would definitely order from this shop again!

I was wondering when my order was arriving and emailed the seller. They gave me a quick reply and helped me check my order. When I received my order, I was very impressed by the material and design of the jacket. It was worth the money and time spent anticipating for my order! :)

I use this bag in the regular. it’s so well made and i get compliments from non-army who think it’s so cute. the low key merch is on point 💜