We commissioned a bespoke clerical vestment as a gift for our former parish priest. The Saffron Stitch did an amazing job sourcing materials and producing an exquisite garment. The craftsmanship is fi... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
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20 excellent new masks made and supplied to assist with COVID-19 protection and enable us to have the confidence to go out more following self-isolation. Also a tricky clothing repair well done - th... Näytä lisää
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Service from Saffron Stitch was of a high standard. It was interesting to meet the tailor, who was helpful, personable and professional. The alterations to our curtains were done efficiently and to... Näytä lisää
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I have come back to buy more facemasks from Saffron Stitch. My last order came neatly packaged, so many great fabric patterns and supporting a good cause (Refugee Tales). It was no problem for Saffron... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Saffron Stitch, where our experienced and highly skilled tailor is dedicated to providing exceptional quality alterations and repairs for a wide range of garments. With over 20 years of experience, our traditional techniques are perfected to ensure that every item we work on is handled with the utmost care and attention to detail. We don't just specialize in garments, however. At The Saffron Stitch, we also offer services to create, repair or alter loose cushions, curtains, and roman blinds to help you elevate the style and comfort of your living space. Whether you're looking to revamp your wardrobe or give your home a fresh look, we are here to help. Our services are not limited to traditional wear, as we also offer alterations to the occasional petswear as well as the more regular childrenswear, menswear, womenswear, and wedding alterations to both suits and dresses. The name "Saffron Stitch" is inspired by the precious spice, which is renowned for its unique properties and the hand labour that goes into producing it. We embody the same ethos of quality, dedication, and attention to detail in our work, no matter the task. We take the time to listen to your needs and provide personalised solutions to ensure your complete satisfaction. Contact The Saffron Stitch today to experience the difference that our expertise and passion can make to your wardrobe and living space.
Yhteystiedot
Unit 1, St John's Barn,, LU5 6BT, Toddington, Yhdistynyt kuningaskunta
- 01525 643510
- hello@thesaffronstitch.co.uk
- thesaffronstitch.co.uk
4,9
Erinomainen
242 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
So helpful and completed alteration in…
So helpful and completed alteration in one day. Repaired hem looked better than the original. Many thanks
27. marraskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thanks for taking the time to leave a 5* review - they help people find us. Glad you were happy with the work and look forward to seeing you again soon.
The company did a very quick turnaround
10. marraskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to leave us a 5* review. We hop to see you again soon...
Friendly staff and a fabulous job
Friendly staff and a fabulous job. Our curtains are up and look perfect! Thank you for turning them around so quickly for us!
3. marraskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
We are chuffed you are pleased with the curtains and thank you for taking the time to leave us a review. Mentioning curtains is helpful too since not everyone realises we make/alter them. We hope to see you again soon.
Knowledgeable friendly service…
Knowledgeable friendly service with quality product
3. marraskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to leave us a 5* review. They really help people to find us.
My daughter was so pleased with her…
My daughter was so pleased with her evening prom dress which was altered to have a side slit put into it, she can’t wait to wear it in December. The quality of the work was exceptional and done so neatly. When we took the dress to be looked at they were so friendly and helpful and it was done remarkably quickly so my daughter could take it back to school with her.Thanks so much we will come again when we need anything altering etc.
28. lokakuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Hi Laura - many thanks for taking the time to leave us a review. They really help people find us and glad to have a happy customer - we hope she enjoys the event. We look forward to seeing you next time.
Vastaus yritykseltä The Saffron Stitch Ltd
Many thanks for taking the time to leave us a 5* review. They really help people find us. Glad you were happy and hope to see you next time.
Perfect alterations and ready within a…
Perfect alterations and ready within a week.
3. lokakuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Many thanks for taking the time to leave us a 5* review - they definitely help people find us. Hope to see you again next time you have something to alter.
very efficient
23. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thanks for taking the time to leave a review - I hope they both fit!
Shorten a dress
I asked Salim to shorten a dress for me and he did a first class job. I am delighted with the workmanship. I was told a price, and when the work would be completed. Perfect! I would highly recommend.
27. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Many thanks for taking the time to leave us a 5* review - they really help people find us. Glad you were happy with the job - we look forward to seeing you again.
3 days before our family wedding my…
3 days before our family wedding my partner bought his suit and needed to let down the hem on his trousers. Saffron stitch were able to complete the work and still have the suit back to us in time at such short notice. Excellent work completed by hand due to the amount of material left to hem the trousers with. Thank you
20. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to leave us a review. They help people find us. Glad we could help.
Friendly and helpful staff and fast turn around.
Friendly and helpful staff. The alterations I'd requested were done in just a few days and the quality of the work was excellent.Veryhappy to recommend.
20. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to write us a review. They really make a difference and help people find us
Excellent service from start to finish
From the first contact, Salim and Greg provided a friendly and helpful service, asking questions to make sure they'd understood what we were looking for. Salim made us 2 beautiful Roman blinds that were easy to install and look great - they surpassed my expectations. Thank you, we're very happy customers and now that we've found you, we'll definitely be coming back for any future tailoring needs.
3. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to write a review. We were pleased with the blinds too - so happy that they suited. We look forward to welcoming you back soon.
Masterclass Workmanship
First class workmanship. The attention to detail and the quality of the tailoring is of the highest quality.
11. syyskuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you Fr for the review. We will pick up your next item on Thursday and look forward to the curtain challenge!
A Quality tailor
Very professional, Very pleased with the finished suits, great value. Many thanks
20. heinäkuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thanks David for taking the time to leave a 5* review. Am pleased you are happy with the work and the price. I hope to help you again soon.
Lovely service
Very friendly and helped at such a short notice. Happy with my expierience
3. heinäkuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thanks very much for taking the time to leave a review - they really help us. We look forward to seeing you again soon.
Lovely friendly staff
Lovely friendly staff, my alteration was completed within a week. Will definitely be using again.
15. kesäkuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for taking the time to leave us a 5* review. They help others find us and keep us cheerful!
DO NOT USE - PLEASE READ
Please know I am a regular user of tailors, so I am well placed to judge the quality of work and level of service. I asked for sleeve and trouser shortening on a wedding suit. They are pricier than most but as they claim they are a genuine tailor, I thought there would be no issues, so I expected 5* service… As sleeves was being shortened I understood that vents would be lost, but I specifically asked for the buttons to be put back on as they were (which is standard across good tailors)... This was agreed. Collected jacket and only 3 out of the 4 buttons had been put back on and they looked awful, not straight, no stitching or faux button holes next to buttons. I told the guy that this was not as agreed or acceptable and he got really defensive and tried to make out this is standard at tailors (it isn’t and he is delusional). He took the jacket back unwillingly and said I’d be called the next day (I was assuming he would be calling me to tell me he had done the buttons properly overnight or something). I wasn’t called so I had to chase and was told that if I wanted the buttons to not look rubbish, I would have to pay them £18 extra to do faux buttons, which I obviously refused. He was rude, obnoxious, somewhat delusional as to industry standards and pricing. I had to be quite stern with them just to get the 4th button put back on that they had left off without my permission.
My friends had all used different tailors and all had buttons removed and put back on with faux buttons holes and stitching so it looked nice, they paid £12 cheaper than I did for the poor quality of work I got. I’ve had plenty of suit jacket sleeves shortened with buttons put back on nicely, it’s just this tailor.
I took the jacket straight to another tailors who advised how bad the work was, particularly for the price. Luckily they felt sorry for me and have redone all the work these done for alot less. I will never ever use these again and I suggest you don’t. There’s a reason why they are unknown and have barely any decent amount of reviews.
- Didn’t complete work as agreed
- Quality of work completed was poor
- Unwilling to rectify issue
- Delusional and rude owner
- Much more expensive than anyone else
19. kesäkuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Thank you for your feedback. We value your insights and are committed to continuous improvement. Over the past three years, we are grateful to have received over 120 five-star Trust Pilot reviews.
After carefully considering your concerns, we have taken a couple of days to craft a constructive response. Firstly, we have established a tailoring Blog that will serve as a resource to help manage customer expectations more effectively over time.
Regarding the alterations you requested, we understand that there were gaps between your expectations and the reality. Our pricing is based on the tailor's time rather than the cost of the garment, as alterations can be time-consuming regardless of the clothing's price. Altering clothing by more than one or two sizes can be challenging due to the tailored nature of the fabric.
Ideally you would have returned your suit for a shorter version but, given the time constraints, this was not possible. Altering your suit was the most viable option. We would have recommended additional alterations, but this would have incurred a higher cost than the suit itself. You chose to proceed with specific alterations, which were explained to you. Shortening the sleeves from the cuff can affect proportions and results in the loss of the sleeve vent and faux buttonholes.
Addressing your specific criticisms:
- Our prices are transparent and communicated upfront.
- We stand by the quality of our work, as evidenced by our many positive reviews.
- We promptly responded to you by email the following morning with alternative options.
- Initially, we replaced only three buttons on each sleeve to preserve proportions.
- We offered to add back the fourth buttons at no additional cost to match your other friends' suits. You chose this option.
- The reason one of your friend's minorly shortened sleeve has its faux buttonholes but only three buttons is because just one of the original buttonholes has been folded up into the sleeve, resulting in three original buttons and a shorter gap between the bottom button and the sleeve edge than the original design.
- Shortening your sleeves by almost four inches required the removal of one faux buttonhole completely, while the remaining three were lost as they were folded into the new hem.
- We strive for politeness and professionalism in our interactions with customers. When we mentioned that your work suit, which you were wearing, also had shortened sleeves with one original faux buttonhole and three re-positioned buttons without faux buttonholes, it appeared to evoke anger. This undermines your claim that buttonholes are always replaced.
- We have a buttonhole machine and offered to re-open your sleeves to replace the faux buttonholes at a reduced charge, which you declined.
We apologize for not meeting your expectations. The primary lesson we've learned for the future is to issue a written estimate and await its acceptance when alterations involve more than two sizes.
We appreciate your feedback, and it will undoubtedly help us improve our services moving forward.
Vastaus yritykseltä The Saffron Stitch Ltd
Thanks so much for taking the time to leave a positive review.
Tapered 2 pairs of trousers. Good job done
Tapered 2 pairs of trousers using my sample. Needed them sooner than date they offered so they did job quicker for me. Very obliging and good quality work.
14. huhtikuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Happy we could help! Thank you for taking the time to give us a 5* review.
Great service and quick turnaround
Great service and quick turnaround. Many thanks 👍🏻
11. huhtikuuta 2023
Vastaus yritykseltä The Saffron Stitch Ltd
Glad you were happy. Thank you for taking the time to give us a 5* review.
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