The Rugs Warehouse Arvostelua 426

There was a huge range of rugs available when we went in person to the Rug Warehouse HQ in Chiswick. There were pleasant staff with no hard-sell. We decided on a rug which was due to arrive at our home address a few days later. Sadly, the courier delivered a rug that had been damaged in transit. We rang the Rugs Warehouse and emailed photographs of the damage. They could not have been more helpful. A few days later a new rug arrived on "a man with a van" and he took away the damaged rug. Our new rug looks wonderful!

We had a problem with a rug we bought, which eventually led to a refund.
I wanted to highlight the extremely good customer care we received during the while process.
It's rare that you get online companies who are so responsive and user friendly when there is an issue.
Highly recommended

Absolutely first class

A huge selection of rugs. Not the first time I have bought from them and I will continue to do so. I found exactly what I was looking for, you can speak to someone who was really helpful and my orders were delivered to the west coast of Scotland in 48 hours.
Delighted with the rugs, just as expected and great quality.
Bravo and thank you.
Why can't all companies be like this?

I recently bought a beautiful traditional wool rug from this company. It was on sale, saving £300.
The rug looks exactly as advertised and it is beautiful. The delivery was quick and seamless.
I was so satisfied that I am about to buy another rug from them.

Great customer service when there was a delay due to issue at the courier facility, kept me updated and even re checked when the rug had shown as being delivered. Lovely rug too, excellent quality

Delivery was on time despite ordering during the Christmas rush. The rugs were well packaged in thick plastic bags with several desiccant bags included and the ends well protected. The packaging was not excessive. I ordered two Carter Red Rugs and very pleased with the quality. Lovely thick pile and they came with care instructions and what to do before laying them down.

The rugs warehouse supplied us a runner type rug that had a slight bend to it which was accentuated in our long narrow hallway. They managed to find a suitable, if slightly larger, replacement and shipped it to us within a week. The new runner is perfect. There was no additional charge for the replacement and it was all sorted within a week. Exceptional service and a beautiful product.

The Rugs Warehouse team responded promptly to my initial online questions and were helpful and spent time with me when I visited the showroom. They communicated well with updates after I ordered my rug and then arranged a delivery slot that worked for me. And I love my new rug! I definitely recommend them.

Excellent service and even deduct vat at source as we are vat free.Lovely rug at a reasonable price.

Great choice of rugs.I finally chose the Montana.Delivery was very quick,the rug was well packaged.Unfortunatley it wasn't quite right for me.The return process and courier collection was straightforward.I recieved my refund within a few days.All in all I wouldnt hesitate to use this company again.

I ordered 2 made to measure rugs, through no fault of rugs warehouse the was a delay in delivery. However the customer service was exemplary. I was kept up to date with what was happening and then a special delivery was organised when the rugs cleared customs. I now have my rugs which I delighted with

Easy to order on line. Had so much to choose from and had variety of sizes too. Goods arrived in a couple of days, well packed and in time frame given. Thrilled with the rugs we ordered, excellent quality. Would certainly recommend this company.

My new hall runner is really lovely and good value for money. I love it. When I opened the package and unrolled the carpet, it was better in reality than in the web site photos and description. Delivery was quick. I’m more than happy to recommend The Rugs Warehouse. If I need another rug, this is the first place I’ll be looking.

I was looking for a custom made rug as I needed an L shaped one. After months of searching, The Rugs Warehouse were there to help at a reasonable price.
The communication was great and I am very happy with my purchase.

I ordered a rug online from The rug warehouse and was delighted with prompt delivery. Unfortunately I had ordered the incorrect colour for my room. I contacted them requesting a change and they very kindly sent me images of colour samples so I could decide whether to return or exchange. The sample they showed me was perfect so I exchanged. The process was simple and within a few days my new rug had arrived and the first rug taken back. To say it was online, the service felt very personal and helpful. The delivery driver was very pleasant and cheerful too. I now love my new rug and would definitely recommend this company.

So pleased with our new rug ,love the colours and the style .Within 4 days it had laid completely flat .From ordering to receiving, it took 6 days would highly recommend this company, and would certainly use them again . Many thanks to them.

Excellent service at every point. Good communication. Helpful advice. So pleased with my new rugs. Thoroughly recommend this company.

The service at The Rug Warehouse was prompt, helpful and friendly. I had a number of questions and requirements and these were all addressed effectively. The delivery arrangements were straightforward and timely. They were honest brokers who did their best to meet my needs. I would certainly recommend them!

Just received my 2nd order. Really happy with all 3 rugs I've purchased. They're really good quality. Ordering was easy online and easy to track. My latest one I only ordered yesterday, it arrived today. Really can't fault the service. Will happily come back in the future.

Great range of rugs to choose from, sizes and colours. Fantastic customer service, website easy to use, my rug arrived within 3 days of ordering, very happy with the quality and price.