Therme Bucuresti Arvostelua 

I had a lovely day at Therme—it’s truly an amazing spa, unlike any other I’ve visited. The amenities and activities were fantastic, and I’ll definitely be returning. However, I’m giving it 4 stars instead of 5 because of a few issues that need addressing.

While checking out, I noticed I was charged for items I didn’t purchase. I bought two frappuccinos, but the bill showed three, and there was also a charge for a water I never ordered. Since the wristband system automatically charges without showing or confirming the order, you’re left trusting it’s correct. I didn’t have the energy to wait in the long queue to dispute it, so I just paid, but that’s really not ideal. It would be much better if they allowed you to verify purchases before finalising payment.

The spa does get quite crowded later in the day from about 11:30am onwards, and while it wasn’t unbearable, it might be worth considering limiting numbers for a more relaxing experience as its very loud, crowded and then you end up having to wait around a lot to use some of the amenities. That said, arriving early at 9 am made a huge difference, and I’d recommend an early start to anyone planning a visit.

Now for the positives—the staff were great! I know some reviews mention rude staff, but my experience was completely different. Everyone I encountered was friendly and helpful. The restaurant staff couldn’t do enough for me, and one waiter even walked me to the machine to help top up my wristband. There was also a lovely lady by the treatment section, who I believe was a manager, and she was polite and accommodating. The staff walking around were approachable, and the lady running the Phy Health booth was so kind and lovely.

The absolute highlight of my day was the massage. I booked in with Anna, and she was truly incredible. I’ve had massages all over the world, but nothing compares to hers. She was so kind, friendly, and skilled—I actually found myself drifting off at times because it was just that relaxing. Anna’s technique melted all my stress away. Honestly, it was the best massage I’ve ever had!

Despite the minor issues, Therme is an amazing place, and I’d recommend it. I’ll definitely be back, and next time, I’ll just keep a closer eye on the wristband charges.

Racist, unprofessional and disrespectful member of staff andreea, how can you be so horrible to people who are paying for a service. She constantly spoke over me, all the members staff sided with eachother including the manager mihai, they did not know what happened yet they felt the need to express she has worked for 9 hours today, that is no excuse to be racist, unprofessional and unkind to paying customers, do not go there!

Really disappointing experience as per many of the other reviews. Waited an hour in the freezing cold in long lines of people to get into the building after pre-brooking tickets to then have to wait around another 30 minutes to actually get in once at the tills as they had run out of payment/locker wristbands. Staff were really rude and dismissive when around 40 people were going in ahead of our small group of 9 people as the wristbands coming back weren’t being shared out equally. We were told they were ‘tired’ and ‘we didn’t make them feel like they wanted to work’.
Once inside the building it was hugely overcrowded, actually dangerously so as we were having to pass large numbers of people on wet stairs and also the heat in the place due to the amount of people actually made a few of us feel dizzy and unwell when coming out of saunas etc. Couldn’t get anywhere near the massage or infrared beds as they were too busy, no treatments available, nor any of the experiences advertised due to the crowds. Our small group of 9, who had travelled from the UK for the day for our friends birthday, had to split up into smaller groups of 2-3 as there was no way we could get into any of the saunas/steam rooms/beds or anything together. Multiple staff also walking around telling people ‘no drinks’ in the rooms - not even water! ‘No feet’ on the beds in the saunas, ‘No phones’ in or take pictures -yet there seemed to be plenty of ‘influencers’ around taking pictures for their instagrams. Long waits for food and drinks and no drinking water fountains available. We also saw someone being picked up off the floor by paramedics - not sure what had happened but presumably they collapsed due to the heat in the building!

Such a shame as the actual building and facilities are beautiful and I would have happily paid double the cost to have a more enjoyable, actual relaxing experience with half the people. Came away feeling more stressed than when I arrived and worried for my health and hygiene with the amount of people in the building!

Extremely crowded! There is no any, any air ventilation.

Wish I’d looked on trust pilot before booking our trip to Bucharest to visit this ‘spa’.
The place was absolutely heaving. You can’t book treatments in advance and when we turned up at 10am all slots were filled. We couldn’t even get a bed around the pool and every one was covered in a towel. The staff need to be much more strict on being ‘reserving’ beds for the day which then aren’t used.

The pool was like people soup, pool bars cramped, queues to get in the saunas, massive queues for the toilets. The lady running activities in the saunas/steam rooms had to be accompanied by a security guard as she was getting so much hassle from disgruntled customers.

I’ve never come away from a spa feeling more stressed than when I went in. It felt more like a pool party with everyone posing for Instagram pics.

The actual facilities are amazing and I would have happily have paid 3 times the price to have 3 times less people.

I wouldn’t recommend.

Extremely busy/ too many people allowed. People around/in the pool or any other “relaxing area “ with their phones doing live streaming /pictures/videos 😨 Showers a completely joke without any door/no privacy and the water was just about leaching to wash your hands ….. Never come back !!( I have reviewed on Google too and has not been posted, maybe because only the good reviews are accepted and posted!

Very very crowded. There are no sunbeds available, we have waited more than 1hour for food and waited 2h at the queue to get in. The place uswd to be really noce 4 years ago, now it's totally overcrowded. Moreover, the staff is rude and not willing to help.

we booked at the beginning of December for Thursday 19/12 on their official website. During the purchase phase it was written that the spa would be open from 9 am to 11 pm. When we got there, the guard stopped us at the entrance and told us that the spa was closed from 4 pm. We were not the only ones to have booked, as other foreigners and Romanians were also disappointed

We went on a Saturday. So expected it to be busy but it was crazy and not relaxing. It has up to 6000 lockers and only 4 treatment rooms, if you fancy a facial or a massage. If you don’t get there when it opens and put a towel on a bed you’ll have nowhere to sit or lie down all day! If you want a treatment you then have to rush upstairs and Q. We Q’d for over an hour. There were only 8 treatments left when we got to the front of the Q. We got a massage booked but not the one I wanted. Massage was good but rooms not fully soundproof, still heard lots of noise, especially a girl crying loudly outside the door and she tried to get in. Not enough facilities, sparce amount of toilets. Only 3 restaurants. So you spend a lot of your day Q’ing. The best bit was the pools and the bars in the pool. But it was just really busy and the noise level was high! The kids area was even worse ! We never stayed in that part. So never felt fully chilled. We had a good time but not as much as we thought we would. It is more of a water park with a few spa treatments if you are lucky.

Awful staff bad service. Rude, dismissive, impolite, no manners , had racists vibes from them as well if you're brown ....never going back and I wish I never did go

Wonderful place/location and experience eventually but a few things let this place down .
We all booked our tickets online prior to our visit but the online booking queue was far longer than the ordinary pay as you go line. ( wouldn’t suggest booking online , no advantage )
The first hour was very very stressful unfortunately . It’s such a silly system for booking massages . Why you can’t have an online booking system is beyond me . We booked our entry tickets months in advance yet still wasn’t sure if we would get a massage until on the day . The first hour was waisted in line trying to book a massage to be told nothing was available when we got to the front of the line. It was very very frustrating . Only one staff member at the counter having to explain over and over again what each treatment was . Not a single list of treatments or prices listed anywhere near the desk which was ridiculous.The line had atleast 30 people waiting for treatments .
An online system would be so much better . A list of treatments and prices visible and a staff member combing the queue for awareness of services would really make a difference .
Trying to order drinks at the pool bar is time consuming - very slow service ( no fault of the staff ) just more staff needed .

It’s a lovely place but not the most relaxing or calmest of Spas .

Planning on going ? Have a lots of patience . Be prepared to queue , don’t go thinking it’ll be quiet it’s too big . And chances are you won’t get a massage unless there an hour before opening.
We went on a Monday one of the quietest days

Our experience at the Therme spa in Bucharest was incredibly disappointing. There were no water fountains available, so we had to resort to drinking tap water from the bathroom. Shockingly, the staff told us to stop, claiming it would make us sick, which was completely absurd. We drank the water anyway and had no issues whatsoever. Instead of providing a proper solution, they suggested we buy water from the bar, making it clear that this place cares more about profit than customer well-being.

On top of that, when we asked to change our sweat-soaked towels after a few hours, they refused unless we paid for new ones. They even called a so-called manager who reinforced this ridiculous policy. The staff was rude and dismissive, which only made the experience worse.

The food is outrageously overpriced, the place is always overcrowded, and it’s nearly impossible to use the saunas during the shows. It’s noisy and feels more like a commercial money-making operation than a true wellness experience. We paid €100 for two people for just 4 hours, some towels, and flip-flops, which is unacceptable given the poor service. I definitely do not recommend this place

Am pățit în seara asta la Therme București. Toți șoferii anulau cursele, bănuiesc că motivul era locația situată în acceași localitate, prețul transportului fiind de 17 lei. După cinci încercări cu anulare de la șofer am găsit pe cineva care a spus că vine să ne ia dar am tot așteptat și nu a venit. Apoi l-am căutat eu in parcare și când l-am găsit a mințit că nu îi mai pornește mașina. După ce ne-am îndepărtat de el a pornit și a plecat. A trebuit să merg pe jos 40 de minute la ora 23:00.

An Honest Review: Mixed Experience

**Spa Experience: 10/10 | Service: -3/10 | Facilities: 2/10**

I’ve visited spas all over the world, and this is hands down one of the best in terms of the spa experience itself. The 1-hour massage was incredible and well worth the £61. The on-site Thai restaurant and cocktails were also excellent, with reasonable prices.

**Now, for the downsides:**

- **Staff behavior:** Unfortunately, the staff were both intrusive and rude. They constantly hovered and gave unnecessary instructions, such as: "Tie your hair up," "Take off your jewelry," "Put your phone away," and "Always sit on towels."
- **CCTV surveillance:** There are cameras in nearly all areas, including the locker rooms, which felt like an invasion of privacy.
- **Towel policy:** Towels come at an extra cost of around £4, which is understandable, but what’s frustrating is that you’re charged £4 every time you want a fresh dry one. No swaps allowed.
- **Substandard shower facilities:** The showers are shared by all genders, lack doors for privacy in the actual showers, and there's no place to dry your swimwear. To top it off, the only soap available for the entire body is basic hand soap.

Overall, while the spa itself is wonderful, the lack of basic amenities and the intrusive atmosphere and extremely rude staff really detracted from what could have been a perfect experience.

Lovely, but crowded. Not cheap at all. Amenities and spaces very well designed.

Nice experience, because it was in middle of a weekday. Don't know about weekend how crowded it is. But it is very expensive, be aware.

Buna seara experiența mea la Therme a fost una nu chiar plăcută și tind sa cred ca recenziile proaste sunt adevărate,am plecat desculț de acolo deoarece ne-au fost furate încălțările,trist dar adevărat.Multumim pt mail și pt faptul ca nu va asumați nici o răspundere deși voi cereți sa venim cu șlapi plecam fără ei…Rușine!!!

nu primesti nimic pentru biletul de intrare ,nici macar un sezlong ,cozi interminabile la foodcourt ,bazin foarte aglomerat caci se vand bilete mult peste capacitate ,in sectiunea rezervata adultilor se permite si accesul copiilor ....

Very bad service isn't worth it 37 EUR, too many people and they dont have enough chairs or spots to lay down for all their customers, they dont allow phones and felt like lifeguards are not there to save u if something happens but to scream at you no phones, and hunting on u about it. When i asked why this wasn't told when we bought the tickets said we sign something which we didn't, we just scan the QR code,the only notification we got is to have swimming staff and ID , which wasn’t even needed. Veryyy bad attitude and rude, came a girl no English just keep saying ok ok. No enough places to get food, hours in line to order and get smth.

I absolutely love this place. The saunas are amazing, especially the aufguss rituals. Everything is clean, smells amazing.
Of course, it's best to go there during weekdays (except for Fridays), since weekends are full and you have less chance to experience the rituals (limited spots).