I do not recommend KTM Potteries & Scoteters
I would like to share my experience with The Potteries Motorcycles & Scooters and let everyone make their own judgement.
On 24 March 2025, I took my KTM 1290 Super Adventure S to the dealership for a routine service. The motorcycle was fully roadworthy and I had no plans to replace or sell it. I simply wanted it serviced before the riding season and a holiday that had already been booked.
Whilst the motorcycle was in the possession of the dealership, one of their employees was involved in an accident whilst riding it. The motorcycle was subsequently declared a total loss.
From the beginning, I accepted that accidents can happen. What disappointed me was not the accident itself, but everything that followed.
For weeks I struggled to gain access to my own property and remove my aftermarket accessories, despite being told that those accessories were not part of the insurance claim. Communication was often inconsistent and it was never clear why such simple requests had become so complicated.
Eventually I was allowed access to the motorcycle. However, instead of being allowed to work in the workshop, I was required to remove my accessories in the dealership car park in front of customers. The process took around two hours. Several customers asked why I was dismantling a damaged motorcycle in the car park rather than inside the workshop.
The dealership provided a courtesy motorcycle, which I appreciated. However, when I learned that my motorcycle would be written off, I contacted the dealership twice asking about purchasing a replacement KTM from them. Those enquiries went nowhere and I never received any meaningful response despite the fact that replacement motorcycles were available.
The insurance process has now reached the stage where the motorcycle has been valued at £11,970. Unfortunately this figure is significantly below the outstanding finance balance. The insurer has stated that they will only pay the market value of the motorcycle and that any remaining finance shortfall is not covered by their policy.
As things currently stand, I face the possibility of suffering a substantial financial loss despite the fact that the motorcycle was destroyed whilst entirely under the care and responsibility of the dealership.
I appreciate that accidents happen and I never expected perfection. What I did expect was clear communication, practical support and a genuine effort to resolve the situation fairly.
Instead, more than two months later, I am still dealing with insurance issues, finance complications, additional costs and uncertainty about the final outcome.
I am sharing this experience simply so that other riders can understand what happened and draw their own conclusions.
16.6.2026
Unfortunately, following publication of this review, I was contacted by the General Manager, Mr Craig Cameron. In his written response, I was advised that the dealership had received legal advice and may seek financial compensation against me if it were to suffer financial loss as a result of online comments relating to this matter.
I find it disappointing that, rather than focusing on resolving the financial losses I have suffered as a result of my motorcycle being declared a total loss whilst in the dealership’s care, attention has instead been directed towards my decision to publicly share my experience.
Everything set out in this review is based on my genuine experience, my understanding of events, and the documentation available to me. I will continue to provide factual updates as this matter progresses and allow others to draw their own conclusions.
Roman
