I’m extremely disappointed with my experience ordering a bed from this company. The delivery did not arrive and what’s worse is that there was absolutely no communication about the delay. I rec... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Purchased luxury light grey head and body support hoping it would be compatible with Oyster 3 pushchair luckily it is ,pushchair isn't grey ,no where does the mink colour of the pushchair which is a S... Näytä lisää
I ordered a small childs bed with mattress, I am happy with the quality and it was delivered within the quoted time frame. The frame takes around 1 hour to construct and is very simple to do.... Näytä lisää
Yritys on vastannut
The bag is very good. Big and fitting perfectly, however the hooks that I got with it is very poor quality. One of them broke during installation and the other 3 broke the following 2-3 days so I had... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Create your perfect nursery with our range of beautifully designed nursery furniture from Europe delivered to you by our expert teams.
Yhteystiedot
Yhdistynyt kuningaskunta
- customerservice@theperfectnurserycompany.com
- theperfectnurserycompany.com
3,9
Hyvä
35 arvostelua
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No updates or communication
I’m extremely disappointed with my experience ordering a bed from this company. The delivery did not arrive and what’s worse is that there was absolutely no communication about the delay.
I received no updates, no tracking information, and no explanation. I’ve tried reaching out multiple times via email, but have not received a single response. It feels like once they took my money, customer service completely disappeared.
This level of service is unacceptable, especially for something as important as a bed. I would strongly advise others to think twice before ordering from this company.
Thank you
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Awful experience would not recommend.
Very poor experience I’d avoid.
I waited four weeks for my order with absolutely no updates or communication from the company. As I hadn’t ordered from them before, I became increasingly concerned and reached out for an update.
Despite sending multiple emails and messages via their website form and Facebook (they provide no phone number), I received no response at all.
Only after I left a review on Trustpilot, because I was genuinely worried I had been scammed, did the company finally respond. Instead of addressing the situation properly, they had my review removed and then emailed to say that part of my order was out of stock until the end of May due to delays. They also stated they would be refunding me because they already had a large backlog of orders to fulfil, even though I placed mine at the beginning of March.
What’s most frustrating is that I was given no choice in the matter. The order was simply cancelled and refunded without any prior communication or option to wait.
A complete lack of transparency and customer care from start to finish. I would not recommend ordering from this company.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
I have been waiting 5 weeks for a bed…
I have been waiting 5 weeks for a bed frame I ordered. I have emailed 3 times for an update and have received no reply. If you read these reviews, please could you reply to my emails
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfect Nursery Company Ltd
Hi Jonathan,
We’re very sorry to hear about your experience and completely understand how frustrating this delay and lack of communication must have been.
Unfortunately, the bed frame you ordered became unavailable due to it being out of stock with our supplier, VIPACK, following an unexpected surge in demand. We sincerely apologise that this was not communicated to you sooner, and that your emails were not responded to in a timely manner — this is not the level of service we aim to provide.
As soon as we confirmed the stock issue, we processed a full refund for your order. We appreciate your patience while waiting, and we’re truly sorry we were unable to fulfil your purchase on this occasion.
We are currently reviewing our communication processes to ensure situations like this are handled much better in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Kind regards,
The Perfect Nursery Company Team
The bag is very good
The bag is very good. Big and fitting perfectly, however the hooks that I got with it is very poor quality. One of them broke during installation and the other 3 broke the following 2-3 days so I had to buy them myself. I definitely recommend it because the bag worth the price.
2. maaliskuuta 2026
Vastaus yritykseltä The Perfect Nursery Company Ltd
Hi,
Thank you for your feedback — we’re really pleased to hear that you’re happy with the bag itself and that it meets your expectations in terms of size and value.
We’re very sorry, however, to hear about your experience with the hooks. That’s certainly not what we would expect, and we understand how frustrating it must have been for them to fail so quickly and require you to purchase replacements separately.
Your feedback is extremely valuable, and we’ll be reviewing the quality of these accessories with our supplier to prevent this from happening in the future.
If you’d like to get in touch with us directly customerservice@theperfectnurserycompany, we’d be more than happy to see how we can help make this right for you.
Kind regards,
The Perfect Nursery Company Team
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Ordered a rain cover for my infant…
Ordered a rain cover for my infant carrier for when I attach it onto the pram, item was as described, brilliant quality and came very quick! Very impressed.
28. tammikuuta 2026
Trustworthy company
I ordered a small childs bed with mattress, I am happy with the quality and it was delivered within the quoted time frame.
The frame takes around 1 hour to construct and is very simple to do.
The mattress which was the most basic option is suitable for young children only, if you intend this as a guest bed you will definitely require a thicker mattress.
I wanted to contact The Perfect Nursery Company and found there is no telephone number, it is email only, and found they were a little slow in replying to my email.
But overall I am happy, they use another company for their deliveries who were exceptionally good.
2. helmikuuta 2026
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
Should you ever need to contact us please email our our dedicated customer care team at:
customerservice@theperfectnurserycompany.com
Thanks again for your kind words!
The Perfect Nursery Company Team
Quick delivery and updates on…
Quick delivery and updates on progress,lovely quality cot bed .
1. helmikuuta 2026
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
Thanks again for your kind words!
The Perfect Nursery Company Team
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Great service and quick delivery 😊
28. tammikuuta 2026
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
A great buy very easy to order and a…
A great buy very easy to order and a great product.
27. tammikuuta 2026
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
I pre-ordered a cot unit that was due…
I pre-ordered a cot unit that was due for delivery at the end of January. Unfortunately, the communication has been extremely poor. I had to send three emails over three days just to get a response to a very simple question about when delivery would take place.
I consider myself fair and balanced when leaving reviews, but the lack of communication genuinely made me start to worry whether I had been scammed. I was also promised responses “the next morning” on more than one occasion, which didn’t happen.
Delays can happen and I completely understand that — but clear, timely communication is essential, especially for pre-ordered items. Sadly, that has not been my experience so far.
Still awaiting an answer nearly 2 weeks later.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfect Nursery Company Ltd
Dear Matt,
We're extremely sorry for any issues that you experienced during your recent purchase.
The delay with your cot bed was due to unforeseen demand and decreased shipping over the Christmas period. We are very sorry for this.
We believe that everything with your order is now ok but should you need to reach out for any reason please do not hesitate to contact us at customerservice@theperfectnurserycompany.com
Thank you again for your feedback and we hope that your cot bed is everything that you hoped for.
The Perfect Nusery Team
No items and no update or response from Customer Support
I ordered bunk beds and an underbed storage drawer from the Perfect Nursery Company on December 26th. At the time of ordering, it said to allow 2-4 weeks for shipping. Last Friday (Jan 23rd) was 4 weeks. In the past week I have sent 2 emails to customer support asking for an update but have received no response. There is no phone number provided to speak with a real person. We have family coming over from the states next week and we now have nowhere for them to sleep and no idea if our beds will arrive in time. I would not recommend this company based on their lack of transparency around orders and poor communication/customer support.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Very happy with the purchase
Very happy with the purchase. Good price, good quality and delivered on time.
31. joulukuuta 2025
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you so much for your kind review! We’re delighted to hear you’re happy with your purchase and that everything arrived quickly. We hope your little one loves it and look forward to helping you again soon!
The Perfect Nursery Company Team
Absolutely brilliant from order to…
Absolutely brilliant from order to delivery really easy and quick to deliver
30. marraskuuta 2025
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
Great experience and quick delivery
4. marraskuuta 2025
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
Good quality and fast delivery 👌 😍
7. lokakuuta 2025
Vastaus yritykseltä The Perfect Nursery Company Ltd
Thank you for the lovely feedback! We’re thrilled our team was able to help with your order and answer your questions — great communication is really important to us.
We hope your product is everything you hoped for.
Thanks again for your kind words!
The Perfect Nursery Company Team
quick and easy checkout services
6. lokakuuta 2025
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